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Takata airbag recall | Ford Australia

Takata Airbag Recall
Fleet Customer

How to find my VIN?

Your 17 digit VIN code is listed in numerous documents, including your vehicle registration, finance statement and insurance paperwork. It also appears on the passenger side of your vehicle, between the windscreen and the dashboard.
You can find your VIN in the following locations on your vehicle:
Econovan: on the driver’s door frame.
Courier/Ranger: under the bonnet on the top centre of the firewall behind the engine.
Mondeo: on the dash visible through the outside bottom passenger side of the windscreen.

If you are checking a Ford Mustang built between 2006-2014 please call us on 1800 503 673 and we will assist you with your request.

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Frequently Asked Questions [FAQ]

Frequently Asked Questions [FAQ]

  • Why are you issuing this recall?
    Why are you issuing this recall?

    Ford is issuing an urgent recall on all vehicles fitted with affected frontal driver and passenger Takata airbag inflators. It comes as part of the Federal Government’s compulsory recall of all vehicles fitted with frontal driver and passenger Takata airbags with nondesiccated ammonium nitrate inflators plus desiccated ammonium nitrate inflators using a calcium sulphate desiccant.

    These airbags are faulty and could kill or seriously injure you and other people in your vehicle.

    The affected vehicles are Econovan (2004-2005), Courier (2004- 2006), Ranger (2006-2011), Mondeo (2007-2009) and Mondeo(2014-2017).

    It’s crucial these vehicle owners check if they’re affected by using the VIN lookup tool on Ford's website www.ford.com.au/Takata-airbag-recall, by calling 1800 503 673 or by contacting their local Ford Dealer.

    Ford is issuing an urgent recall on all vehicles fitted with affected frontal driver and passenger Takata airbag inflators. It comes as part of the Federal Government’s compulsory recall of all vehicles fitted with frontal driver and passenger Takata airbags with nondesiccated ammonium nitrate inflators plus desiccated ammonium nitrate inflators using a calcium sulphate desiccant.

    These airbags are faulty and could kill or seriously injure you and other people in your vehicle.

    The affected vehicles are Econovan (2004-2005), Courier (2004- 2006), Ranger (2006-2011), Mondeo (2007-2009) and Mondeo(2014-2017).

    It’s crucial these vehicle owners check if they’re affected by using the VIN lookup tool on Ford's website www.ford.com.au/Taketa-airbag-recall, by calling 1800 503 673 or by contacting their local Ford Dealer.

  • What vehicles are affected?
    What vehicles are affected?

    Approximately 108,000 Ford vehicles are affected by the recall.
    The vehicles affected are:

    • Econovan (2004-2005) – approx. 1300 vehicles
    • Courier (2004-2006) – approx. 21000 vehicles
    • Ranger (2006-2011) – approx. 69500 vehicles
    • Mondeo (2007-2009) – approx. 9500 vehicles
    • Mondeo (2014-2017) – approx. 6500 vehicles


    Approximately 108,000 Ford vehicles are affected by the recall.
    The vehicles affected are:

    • Econovan (2004-2005) – approx. 1300 vehicles
    • Courier (2004-2006) – approx. 21000 vehicles
    • Ranger (2006-2011) – approx. 69500 vehicles
    • Mondeo (2007-2009) – approx. 9500 vehicles
    • Mondeo (2014-2017) – approx. 6500 vehicles


  • What is your recall strategy, given the volume?
    What is your recall strategy, given the volume?

    This recall will be rolled progressively based on parts availability and we will start with oldest vehicles and those in locations of high heat and humidity first. We’ve already been working with the ACCC and phase one is underway, involving the Econovan, Courier and Ranger vehicles mentioned above.

    Please refer to Ford’s Recall Initiation Schedule here for details on when vehicles will be recalled. You can also find copies of the Ford’s Recall and Replacement Timetable here and Quarterly Completion Schedule in the link here.

    This recall will be rolled progressively based on parts availability and we will start with oldest vehicles and those in locations of high heat and humidity first. We’ve already been working with the ACCC and phase one is underway, involving the Econovan, Courier and Ranger vehicles mentioned above.

    Please refer to Ford’s Recall Initiation Schedule here for details on when vehicles will be recalled. You can also find copies of the Ford’s Recall and Replacement Timetable here and Quarterly Completion Schedule in the link here

     

  • How do I know whether or not my vehicle is affected?
    How do I know whether or not my vehicle is affected?

    You can use the Vehicle Identification Number (VIN) look-up tool on Ford’s website www.ford.com.au/takata-airbag-recall to identify if your vehicle is affected. Ford will be notifying all customers and Ford Dealers directly when vehicles are under active recall.

    You can also contact your local Ford Dealer or call the Ford Takata hotline to check if your vehicle is affected on 1800 503 673.

    You can use the Vehicle Identification Number (VIN) look-up tool on Ford’s website www.ford.com.au/takata-airbag-recall to identify if your vehicle is affected. Ford will be notifying all customers and Ford Dealers directly when vehicles are under active recall.

    You can also contact your local Ford Dealer or call the Ford Takata hotline to check if your vehicle is affected on 1800 503 673.

  • How much will the replacement cost me?
    How much will the replacement cost me?

    You can have your vehicle repaired at any Ford Dealer in Australia, and the repairs will be performed at no cost to you.

    You can have your vehicle repaired at any Ford Dealer in Australia, and the repairs will be performed at no cost to you.

  • How long will the replacement take?
    How long will the replacement take?

    The time required is less than half a day, depending on your vehicle. Please discuss arrangements with your Dealer at the time of booking.

    If your Ford Dealer needs to keep your vehicle for longer than 24 hours in order to carry out the repairs, you will be supplied with a loan vehicle to drive during the repairs.

    We understand recalls may be an inconvenience, however your safety is a top priority so it’s critical that you take action now.

    The time required is less than half a day, depending on your vehicle. Please discuss arrangements with your Dealer at the time of booking.

    If your Ford Dealer needs to keep your vehicle for longer than 24 hours in order to carry out the repairs, you will be supplied with a loan vehicle to drive during the repairs.

    We understand recalls may be an inconvenience, however your safety is a top priority so it’s critical that you take action now.

  • If I’m in an accident will my airbag actually deploy?
    If I’m in an accident will my airbag actually deploy?

    Yes. If the airbag inflator hasn’t degraded to a critical point, the airbag will still perform as normal.

    However, an airbag inflator with degraded propellant will still deploy the airbag in the event of an accident but may go off with too much explosive force causing sharp metal fragments to shoot out and kill or seriously injure people in the vehicle.

    Yes. If the airbag inflator hasn’t degraded to a critical point, the airbag will still perform as normal.

    However, an airbag inflator with degraded propellant will still deploy the airbag in the event of an accident but may go off with too much explosive force causing sharp metal fragments to shoot out and kill or seriously injure people in the vehicle.

  • Who do I contact with concerns about the recall?
    Who do I contact with concerns about the recall?

    If you wish to report any concerns regarding this recall please also contact our Customer Relationship Centre on the above toll-free number, or the ACCC at www.productsafety.gov.au/contact-us/for-consumers/make-an-enquiry.

    For additional information please call our Customer Relationship Centre on 1800 503 673.

    If you wish to report any concerns regarding this recall please also contact our Customer Relationship Centre on the above toll-free number, or the ACCC at www.productsafety.gov.au/contact-us/for-consumers/make-an-enquiry.

  • How do I access this information with assistance for my hearing and/or speech impairment?
    How do I access this information with assistance for my hearing and/or speech impairment?

    If you require further assistance from us and are deaf or have a hearing or speech impairment, please contact the National Relay Service for Consumers at www.relayservice.gov.au/business/.


    If you require further assistance from us and are deaf or have a hearing or speech impairment, please contact the National Relay Service for Consumers at www.relayservice.gov.au/business/.


  • What if I need help translating this information?
    What if I need help translating this information?

    This website contains critical information about an urgent safety recall on your Ford vehicle. Please contact TIS National on 13 14 50 and ask them to call Ford on 1800 503 673 for information about what actions you must take.

    This website contains critical information about an urgent safety recall on your Ford vehicle. Please contact TIS National on 13 14 50 and ask them to call Ford on 1800 503 673 for information about what actions you must take.

  • My Ford Mondeo is a Future recall. What does this mean?

    My Ford Mondeo is a Future recall. What does this mean?

    The Ford Mondeo vehicles published on the ACCC website (https://www.productsafety.gov.au/recalls/compulsory-takata-airbag-recall/future-takata-airbag-recalls) are not currently under active recall, but will be part of a future recall later in 2018. As part of the compulsory recall, priority of replacement is given to vehicles based on a range of factors including age and exposure to heat and humidity. The planned future recall is set out in the Recall Initiation Schedule here. While we will seek to contact affected customers directly at the relevant time, we may not be able to successfully contact you if your accurate customer details are not available to us. You can update your customer details by clicking on ‘Sign In’ or ‘Update My Profile’, and Login or Register.

    The Ford Mondeo vehicles published on the ACCC website (https://www.productsafety.gov.au/recalls/compulsory-takata-airbag-recall/future-takata-airbag-recalls) are not currently under active recall, but will be part of a future recall later in 2018. As part of the compulsory recall, priority of replacement is given to vehicles based on a range of factors including age and exposure to heat and humidity. The planned future recall is set out in the Recall Initiation Schedule here. While we will seek to contact affected customers directly at the relevant time, we may not be able to successfully contact you if your accurate customer details are not available to us. You can update your customer details by clicking on ‘Sign In’ or ‘Update My Profile’, and Login or Register.