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Ford Owners Takata airbag recall | Ford Australia

Takata Airbag Recall

Ford has issued an urgent recall on all vehicles fitted with affected frontal
driver and passenger Takata airbag inflators.

Affected airbags are faulty and could kill or seriously injure you or other people in the vehicle. It's critical that you check whether your Ford vehicle has been affected, by checking your Vehicle Identification Number (VIN) in the look up tool below, or by calling us on 1800 503 673.

Ford has issued an urgent recall on all vehicles fitted with affected frontal driver and passenger Takata airbag inflators.

Affected airbags are faulty and could kill or seriously injure you or other people in the vehicle. It's critical that you check whether your Ford vehicle has been affected, by checking your Vehicle Identification Number (VIN) in the look up tool below, or by calling us on 1800 503 673.

Fleet Customer

How to find my VIN?

Your 17 digit VIN code is listed in numerous documents, including your vehicle registration, finance statement and insurance paperwork. It also appears on the passenger side of your vehicle, between the windscreen and the dashboard.
You can find your VIN in the following locations on your vehicle:
Econovan: on the driver’s door frame.
Courier/Ranger: under the bonnet on the top centre of the firewall behind the engine.
Mondeo: on the dash visible through the outside bottom passenger side of the windscreen.

If you are trying to check any grey imported vehicle such as, but not limited to, Ford Mustang built between 2005-2014 or a Ford GT please call us on 1800 503 673 and we will assist you with your request.

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My Vehicle VIN

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Frequently Asked Questions [FAQ]

Frequently Asked Questions [FAQ]

Why are you issuing this recall?

 

Ford issued an urgent recall on all vehicles fitted with affected frontal driver and/or passenger Takata airbag inflators.

These airbags are faulty and could kill or seriously injure you and other people in your vehicle.

The affected vehicles supplied by Ford Australia are Courier (1998-1999), Econovan (2004-2005), Courier (2004- 2006), Ranger (2006-2011), Mondeo (2007-2009) and Mondeo(2014-2017).

It’s crucial these vehicle owners check if they’re affected by using the VIN lookup tool on Ford's website www.ford.com.au/Takata-airbag-recall, by calling 1800 503 673 or by contacting their local Ford Dealer.

 

What vehicles are affected?

 

Approximately 108,000 Ford vehicles are affected by the recall.
The vehicles affected are:

  • Courier (1998-1999) – approx. 140 vehicles
  • Econovan (2004-2005) – approx. 1300 vehicles
  • Courier (2004-2006) – approx. 20000 vehicles
  • Ranger (2006-2011) – approx. 69600 vehicles
  • Mondeo (2007-2009) – approx. 9800 vehicles
  • Mondeo (2014-2017) – approx. 6900 vehicles

How do I know whether or not my vehicle is affected?

 

You can use the Vehicle Identification Number (VIN) look-up tool on Ford’s website www.ford.com.au/takata-airbag-recall to identify if your vehicle is affected.

You can also contact your local Ford Dealer or call the Ford to check if your vehicle is affected on 1800 503 673.

 

How much will the replacement cost me?

 

You can have your vehicle repaired at any Ford Dealer in Australia, and the repairs will be performed at no cost to you.

 

How long will the replacement take?

 

The time required is less than half a day, depending on your vehicle. Please discuss arrangements with your Dealer at the time of booking.

If your Ford Dealer needs to keep your vehicle for longer than 24 hours in order to carry out the repairs, you will be supplied with a loan vehicle to drive during the repairs.

We understand recalls may be an inconvenience, however your safety is a top priority so it’s critical that you take action now.

 

Who do I contact with concerns about the recall?

 

If you wish to report any concerns regarding this recall please also contact our Customer Relationship Centre on the above toll-free number, or the ACCC at www.productsafety.gov.au/contact-us/for-consumers/make-an-enquiry.

 

How do I access this information with assistance for my hearing and/or speech impairment?

 

If you require further assistance from us and are deaf or have a hearing or speech impairment, please contact the National Relay Service for Consumers at National Relay Service.

My vehicle’s been in a crash or incident and had a replacement airbag installed. How do I check if the replacement airbag is an affected Takata airbag?

 

In the event where you have had an accident where the driver and/or passenger front airbags have been replaced, Ford urges customers to ring the Customer Relationship Centre on 1800 503 673 to check their vehicle. We also encourage you to contact the business that replaced the airbag and ask what type of airbag was fitted to the vehicle and where it was purchased from. If it was through an authorised Ford dealer, we will be able to identify if it requires replacement.

 

My affected Courier/Econovan/Ranger or Mondeo vehicle has been in a crash or incident and had a replacement airbag installed. Do I need to do anything?

 

In the event where you have had an accident where the driver and/or passenger front airbags have been replaced, the replacement airbag may also be faulty and require replacement. Ford urges customers to ring the Customer Relationship Centre on 1800 503 673 or contact and Authorised Ford Dealer to check their vehicle.

Why are you issuing this recall?

 

Ford issued an urgent recall on all vehicles fitted with affected frontal driver and/or passenger Takata airbag inflators.

These airbags are faulty and could kill or seriously injure you and other people in your vehicle.

The affected vehicles supplied by Ford Australia are Courier (1998-1999), Econovan (2004-2005), Courier (2004- 2006), Ranger (2006-2011), Mondeo (2007-2009) and Mondeo(2014-2017).

It’s crucial these vehicle owners check if they’re affected by using the VIN lookup tool on Ford's website www.ford.com.au/Takata-airbag-recall, by calling 1800 503 673 or by contacting their local Ford Dealer.

 

What vehicles are affected?

 

Approximately 108,000 Ford vehicles are affected by the recall.
The vehicles affected are:

  • Courier (1998-1999) – approx. 140 vehicles
  • Econovan (2004-2005) – approx. 1300 vehicles
  • Courier (2004-2006) – approx. 20000 vehicles
  • Ranger (2006-2011) – approx. 69600 vehicles
  • Mondeo (2007-2009) – approx. 9800 vehicles
  • Mondeo (2014-2017) – approx. 6900 vehicles

How do I know whether or not my vehicle is affected?

 

You can use the Vehicle Identification Number (VIN) look-up tool on Ford’s website www.ford.com.au/takata-airbag-recall to identify if your vehicle is affected.

You can also contact your local Ford Dealer or call the Ford to check if your vehicle is affected on 1800 503 673.

 

How much will the replacement cost me?

 

You can have your vehicle repaired at any Ford Dealer in Australia, and the repairs will be performed at no cost to you.

 

How long will the replacement take?

 

The time required is less than half a day, depending on your vehicle. Please discuss arrangements with your Dealer at the time of booking.

If your Ford Dealer needs to keep your vehicle for longer than 24 hours in order to carry out the repairs, you will be supplied with a loan vehicle to drive during the repairs.

We understand recalls may be an inconvenience, however your safety is a top priority so it’s critical that you take action now.

 

Who do I contact with concerns about the recall?

 

If you wish to report any concerns regarding this recall please also contact our Customer Relationship Centre on the above toll-free number, or the ACCC at www.productsafety.gov.au/contact-us/for-consumers/make-an-enquiry.

 

How do I access this information with assistance for my hearing and/or speech impairment?

 

If you require further assistance from us and are deaf or have a hearing or speech impairment, please contact the National Relay Service for Consumers at National Relay Service.

My vehicle’s been in a crash or incident and had a replacement airbag installed. How do I check if the replacement airbag is an affected Takata airbag?

 

In the event where you have had an accident where the driver and/or passenger front airbags have been replaced, Ford urges customers to ring the Customer Relationship Centre on 1800 503 673 to check their vehicle. We also encourage you to contact the business that replaced the airbag and ask what type of airbag was fitted to the vehicle and where it was purchased from. If it was through an authorised Ford dealer, we will be able to identify if it requires replacement.

 

My affected Courier/Econovan/Ranger or Mondeo vehicle has been in a crash or incident and had a replacement airbag installed. Do I need to do anything?

 

In the event where you have had an accident where the driver and/or passenger front airbags have been replaced, the replacement airbag may also be faulty and require replacement. Ford urges customers to ring the Customer Relationship Centre on 1800 503 673 or contact and Authorised Ford Dealer to check their vehicle.

Additional Frequently Asked Questions [FAQ] for a Motor Vehicle Dealers or second-hand traders are available here www.ford.com.au/owners/vehicle-support/faqs
Additional Frequently Asked Questions [FAQ] for a Motor Vehicle Dealers or second-hand traders are available here
www.ford.com.au/owners/vehicle-support/faqs
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