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Takata Airbag Recall

Federal Government Compulsory Takata Airbag Inflator Recall

Federal Government Compulsory Takata Airbag Inflator Recall

The Federal Government has issued a compulsory recall of all vehicles fitted with frontal driver and passenger Takata airbags with non-desiccated ammonium nitrate inflators plus desiccated ammonium nitrate inflators using a calcium sulphate desiccant.

You can find out more about the compulsory recall here.

Ford has already been working with the ACCC and support and will comply with the compulsory recall now issued in Australia. We will launch our recall with a phased approach starting on Friday March 2, 2018. Customers with the oldest vehicles and those in locations of high heat and humidity will be prioritized, and all affected customers will be contacted progressively when it is time to bring their vehicles into their local dealer.  

Critical Information Summary

Ford is issuing an urgent recall on all vehicles fitted with affected frontal driver and passenger Takata airbag inflators.

Affected airbags are faulty and could kill or seriously injure you or other people in your vehicle.

It’s critical that you check whether your Ford vehicle has been affected, by calling us on 1800 503 673.

What is the Issue?

For those Ford vehicles included in the Takata Airbag Recall, your vehicle is installed with a faulty front driver and/or front passenger Takata airbag. As it gets older, a combination of high temperatures and humidity can affect airbags with the fault. If you are involved in a collision, the airbag can go off with too much explosive force causing sharp metal fragments to shoot out and kill or seriously injure people in the vehicle.

The Ford vehicles impacted in Australia are:

Make and model Model year (Build Dates) Recall initiation date PRA No. Ford Recall No.
Econovan 2/2004-10/2005 2 March 2018 PRA 2018/16645 17S32
Courier 2/2004-9/2006 2 March 2018 PRA 2018/16645 17S32
Ranger 9/2006-8/2011 2 March 2018 PRA 2018/16645 17S32
Mondeo 3/2007-8/2009 Estimated week commencing 8 October 2018 Not yet initiated Not yet initiated
Mondeo 10/2014-3/2017 Estimated week commencing 8 October 2018 Not yet initiated Not yet initiated

No Ford vehicles sold by Ford in Australia are fitted with the Takata “Alpha” airbag inflators referred to in the Federal Government’s compulsory recall announcement.

What action do I need to take?

Once you receive notification of your recall commencing you should immediately contact a Ford dealer to arrange for the front driver and/or front passenger airbag or airbag inflator to be replaced.

Please take note that any replacement airbags installed in your vehicle following a collision or other incident may also be faulty. It is critical that you urgently contact a Ford dealer to arrange for the airbags to be checked and replaced, if faulty.

Please book in with your Ford Dealer urgently to have this important service completed ASAP.

  • You may have your vehicle repaired at any Ford Dealer in Australia
  • The repairs will be performed at no cost to the customer
  • If your Ford Dealer needs to keep your vehicle for longer than 24 hours you will be supplied with a loan vehicle to drive during the repairs If you do not already service with a Ford Dealer, simply go to www.ford.com.au/dealership/ to locate your nearest Authorised Ford Dealer.

Make sure you stay up to date with information on Takata by updating your details with Ford.  Ensure your contact details are up-to-date by calling our Customer Relationship Centre on 1800 503 673.

If you have any questions regarding your vehicle or the compulsory recall please call 1800 503 673.   

Customer Question and Answers

Why are you issuing this recall?

Ford is issuing an urgent recall on all vehicles fitted with affected frontal driver and passenger Takata airbag inflators. It comes as part of the Federal Government’s compulsory recall of all vehicles fitted with frontal driver and passenger Takata airbags with non-desiccated ammonium nitrate inflators plus desiccated ammonium nitrate inflators using a calcium sulphate desiccant.

These airbags are faulty and could kill or seriously injure you and other people in your vehicle.

The affected vehicles are Econovan (2004-2005), Courier (2004-2006), Ranger (2006-2011), Mondeo (2007-2009) and Mondeo (2014-2017).

It’s crucial these vehicle owners check if they’re affected by calling 1800 503 673 or by contacting their local Ford Dealer.

What vehicles are affected?

Approximately 108,000 Ford vehicles are affected by the recall.

The vehicles affected are:

Vehicle Production Dates Number of Vehicles
Econovan February 2004 to October 2005 1,300
Courier February 2004 to September 2006 21,000
Ranger September 2006 to August 2011 69,500
Mondeo March 2007 to August 2009 9,500
Mondeo October 2014 to March 2017 6,500

What is your recall strategy, given the volume?

This recall will be rolled progressively based on parts availability and we will start with oldest vehicles and those in locations of high heat and humidity first. We’ve already been working with the ACCC and phase one is underway, involving the Econovan, Courier and Ranger vehicles mentioned above.

The recall of the affected Mondeo vehicles will commence in October 2018 once we have the required parts available to undertake the repair to your vehicle.

How do I know whether or not my vehicle is affected?

There are several ways to understand if your vehicle is impacted.  You can contact your local Ford Dealer or call the Ford Takata hotline on 1800 503 673. Ford has also published a list of affected Vehicle Identification Numbers (VIN numbers) on the ACCC product safety website.

Ford will be notifying all customers and Ford Dealers directly when vehicles are under active recall.

How much will the replacement cost me?

You can have your vehicle repaired at any Ford Dealer in Australia, and the repairs will be performed at no cost to you.

How long will the replacement take?

The time required is less than half a day, depending on your vehicle. Please discuss arrangements with your Dealer at the time of booking.

If your Ford Dealer needs to keep your vehicle for longer than 24 hours in order to carry out the repairs, you will be supplied with a loan vehicle to drive during the repairs.

We understand recalls may be an inconvenience, however your safety is a top priority so it’s critical that you take action now.

If I’m in an accident will my airbag actually deploy?

Yes. If the airbag inflator hasn’t degraded to a critical point, the airbag will still perform as normal.

However, an airbag inflator with degraded propellant will still deploy the airbag in the event of an accident but may go off with too much explosive force causing sharp metal fragments to shoot out and kill or seriously injure people in the vehicle.

Who do I contact with concerns about the recall?

For additional information please call our Customer Relationship Centre on 1800 503 673.

If you wish to report any concerns regarding this recall please also contact our Customer Relationship Centre on the above toll-free number, or the ACCC at www.productsafety.gov.au/contact-us/for-consumers/make-an-enquiry

How do I access this information with assistance for my hearing and/or speech impairment?

If you require further assistance from us and are deaf or have a hearing or speech impairment, please contact the National Relay Service for Consumers at www.relayservice.gov.au/business/

What if I need help translating this information?

This website contains critical information about an urgent safety recall on your Ford vehicle. Please contact TIS National on 13 14 50 and ask them to call Ford on 1800 503 673 for information about what actions you must take.

The Federal Government has issued a compulsory recall of all vehicles fitted with frontal driver and passenger Takata airbags with non-desiccated ammonium nitrate inflators plus desiccated ammonium nitrate inflators using a calcium sulphate desiccant.

You can find out more about the compulsory recall here.

Ford has already been working with the ACCC and support and will comply with the compulsory recall now issued in Australia. We will launch our recall with a phased approach starting on Friday March 2, 2018. Customers with the oldest vehicles and those in locations of high heat and humidity will be prioritized, and all affected customers will be contacted progressively when it is time to bring their vehicles into their local dealer.  

Critical Information Summary

Ford is issuing an urgent recall on all vehicles fitted with affected frontal driver and passenger Takata airbag inflators.

Affected airbags are faulty and could kill or seriously injure you or other people in your vehicle.

It’s critical that you check whether your Ford vehicle has been affected, by calling us on 1800 503 673.

What is the Issue?

For those Ford vehicles included in the Takata Airbag Recall, your vehicle is installed with a faulty front driver and/or front passenger Takata airbag. As it gets older, a combination of high temperatures and humidity can affect airbags with the fault. If you are involved in a collision, the airbag can go off with too much explosive force causing sharp metal fragments to shoot out and kill or seriously injure people in the vehicle.

The Ford vehicles impacted in Australia are:

Make and model Model year (Build Dates) Recall initiation date PRA No. Ford Recall No.
Econovan 2/2004-10/2005 2 March 2018 PRA 2018/16645 17S32
Courier 2/2004-9/2006 2 March 2018 PRA 2018/16645 17S32
Ranger 9/2006-8/2011 2 March 2018 PRA 2018/16645 17S32
Mondeo 3/2007-8/2009 Estimated week commencing 8 October 2018 Not yet initiated Not yet initiated
Mondeo 10/2014-3/2017 Estimated week commencing 8 October 2018 Not yet initiated Not yet initiated

No Ford vehicles sold by Ford in Australia are fitted with the Takata “Alpha” airbag inflators referred to in the Federal Government’s compulsory recall announcement.

What action do I need to take?

Once you receive notification of your recall commencing you should immediately contact a Ford dealer to arrange for the front driver and/or front passenger airbag or airbag inflator to be replaced.

Please take note that any replacement airbags installed in your vehicle following a collision or other incident may also be faulty. It is critical that you urgently contact a Ford dealer to arrange for the airbags to be checked and replaced, if faulty.

Please book in with your Ford Dealer urgently to have this important service completed ASAP.

  • You may have your vehicle repaired at any Ford Dealer in Australia
  • The repairs will be performed at no cost to the customer
  • If your Ford Dealer needs to keep your vehicle for longer than 24 hours you will be supplied with a loan vehicle to drive during the repairs If you do not already service with a Ford Dealer, simply go to www.ford.com.au/dealership/ to locate your nearest Authorised Ford Dealer.

Make sure you stay up to date with information on Takata by updating your details with Ford.  Ensure your contact details are up-to-date by calling our Customer Relationship Centre on 1800 503 673.

If you have any questions regarding your vehicle or the compulsory recall please call 1800 503 673.   

Customer Question and Answers

Why are you issuing this recall?

Ford is issuing an urgent recall on all vehicles fitted with affected frontal driver and passenger Takata airbag inflators. It comes as part of the Federal Government’s compulsory recall of all vehicles fitted with frontal driver and passenger Takata airbags with non-desiccated ammonium nitrate inflators plus desiccated ammonium nitrate inflators using a calcium sulphate desiccant.

These airbags are faulty and could kill or seriously injure you and other people in your vehicle.

The affected vehicles are Econovan (2004-2005), Courier (2004-2006), Ranger (2006-2011), Mondeo (2007-2009) and Mondeo (2014-2017).

It’s crucial these vehicle owners check if they’re affected by calling 1800 503 673 or by contacting their local Ford Dealer.

What vehicles are affected?

Approximately 108,000 Ford vehicles are affected by the recall.

The vehicles affected are:

Vehicle Production Dates Number of Vehicles
Econovan February 2004 to October 2005 1,300
Courier February 2004 to September 2006 21,000
Ranger September 2006 to August 2011 69,500
Mondeo March 2007 to August 2009 9,500
Mondeo October 2014 to March 2017 6,500

What is your recall strategy, given the volume?

This recall will be rolled progressively based on parts availability and we will start with oldest vehicles and those in locations of high heat and humidity first. We’ve already been working with the ACCC and phase one is underway, involving the Econovan, Courier and Ranger vehicles mentioned above.

The recall of the affected Mondeo vehicles will commence in October 2018 once we have the required parts available to undertake the repair to your vehicle.

How do I know whether or not my vehicle is affected?

There are several ways to understand if your vehicle is impacted.  You can contact your local Ford Dealer or call the Ford Takata hotline on 1800 503 673. Ford has also published a list of affected Vehicle Identification Numbers (VIN numbers) on the ACCC product safety website.

Ford will be notifying all customers and Ford Dealers directly when vehicles are under active recall.

How much will the replacement cost me?

You can have your vehicle repaired at any Ford Dealer in Australia, and the repairs will be performed at no cost to you.

How long will the replacement take?

The time required is less than half a day, depending on your vehicle. Please discuss arrangements with your Dealer at the time of booking.

If your Ford Dealer needs to keep your vehicle for longer than 24 hours in order to carry out the repairs, you will be supplied with a loan vehicle to drive during the repairs.

We understand recalls may be an inconvenience, however your safety is a top priority so it’s critical that you take action now.

If I’m in an accident will my airbag actually deploy?

Yes. If the airbag inflator hasn’t degraded to a critical point, the airbag will still perform as normal.

However, an airbag inflator with degraded propellant will still deploy the airbag in the event of an accident but may go off with too much explosive force causing sharp metal fragments to shoot out and kill or seriously injure people in the vehicle.

Who do I contact with concerns about the recall?

For additional information please call our Customer Relationship Centre on 1800 503 673.

If you wish to report any concerns regarding this recall please also contact our Customer Relationship Centre on the above toll-free number, or the ACCC at www.productsafety.gov.au/contact-us/for-consumers/make-an-enquiry

How do I access this information with assistance for my hearing and/or speech impairment?

If you require further assistance from us and are deaf or have a hearing or speech impairment, please contact the National Relay Service for Consumers at www.relayservice.gov.au/business/

What if I need help translating this information?

This website contains critical information about an urgent safety recall on your Ford vehicle. Please contact TIS National on 13 14 50 and ask them to call Ford on 1800 503 673 for information about what actions you must take.