How do I remove FordPass modem access for authorized users?
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How do I remove FordPass®* modem access for authorized users?

Please use the details below for proper guidance. 

Any time you wish to remove all authorised users from accessing your Ford via their FordPass App account, perform a FordPass® Connect Modem Reset. This reset can only be performed in-vehicle. All other SYNC®** settings, such as paired devices, phone book, and stored addresses will be retained.

Select your in-vehicle screen for the appropriate steps. 

SYNC 3

  1. Access your vehicle.
  2. Ensure that your vehicle is on, running, and in park.
  3. Select Settings from the bottom panel of your vehicle screen.
  4. Tap General. 
  5. Scroll down and select Reset.
  6. Tap FordPass Connect Reset.
  7. Scroll down and select Reset All. 
  8. A message will appear confirming that all FordPass Connect settings will be erased and reset to the factory default.
  9. Tap Continue. 
  10. The FordPass Connect Reset is now complete.

Notes:

  • All previously authorised users will receive a “Vehicle Access Removed” notification in their FordPass App account and will no longer be able to access the vehicle.
  • Should you wish to re-activate the vehicle, start this process in your FordPass App account.
  • On the Vehicle Details screen, select Activate Vehicle and follow the instructions provided.
  • Re-activating a vehicle will not reauthorise the previously authorised users.  

SYNC 4A

  1. Access your vehicle.
  2. Ensure that your vehicle is on, running, and in park.
  3. Tap the Vehicle button.
  4. Select the Settings tab.
  5. Scroll down and select Reset.
  6. Tap FordPass Connect Reset.
  7. Scroll down and select Reset All. 
  8. A message will appear confirming that all FordPass Connect settings will be erased and reset to the factory default.
  9. Tap Continue. 
  10. The FordPass Connect Reset is now complete.

Notes:

  • All previously authorised users will receive a “Vehicle Access Removed” notification in their FordPass App account and will no longer be able to access the vehicle.
  • Should you wish to re-activate the vehicle, start this process in your FordPass App account.
  • On the Vehicle Details screen, select Activate Vehicle and follow the instructions provided.
  • Re-activating a vehicle will not reauthorise the previously authorised users.  

Additional Information 

How do I activate my modem?

*Use of FordPass is subject to the FordPass Terms and Privacy Policy available in link above and requires a compatible mobile device, internet access and software (including software updates from time to time). You are responsible for internet access, mobile network data and voice call services required for your use of the FordPass App on your mobile device, including associated fees.  The FordPass App and the FordPass Connect modem can only work when both are connected to the telecommunications network. Ford cannot guarantee FordPass will be fully operational at all times and the App may be unavailable or particular services interrupted. Ford is not responsible for any limitations of the telecommunications network or your mobile device. 

**Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.