How do I perform a SYNC®* Master/Factory Reset?

Important: A SYNC master/factory reset erases all stored data. This includes FordPass®** Connect (modem) activation, vehicle authorisations, call history, text messages, previously paired devices and navigation favourites. 

If you want to remove authorized users only, visit the Remove Authorized Users topic. 

Select your in-vehicle screen for the appropriate steps. 

SYNC 3

  1. Access your vehicle.
  2. Ensure that your vehicle is on, running, and in park.
  3. Select Settings from the bottom panel of your vehicle screen.
  4. Tap General
  5. Scroll down and select Reset.
  6. Tap Master/Factory Reset.

Notes:

  • A message will appear advising of the settings that will be removed during the reset.
    • Select Continue to complete the reset.
    • Select Cancel to void your request. 
  • All previously authorized users will receive a Vehicle Access Removed notification in their FordPass App account and will no longer be able to access the vehicle.
  • Should you wish to re-activate your vehicle, visit the FordPass Modem Activation topic.

SYNC 4

  1. Access your vehicle.
  2. Ensure that your vehicle is on, running, and in park.
  3. Select Settings from the bottom panel of your vehicle screen.
  4. Tap General
  5. Scroll down and select Reset.
  6. Tap Factory Reset.

Notes:

  • A message will appear advising of the settings that will be removed during the reset.
    • Select Continue to complete the reset.
    • Select Cancel to void your request. 
  • All previously authorized users will receive a Vehicle Access Removed notification in their FordPass App account and will no longer be able to access the vehicle.
  • Should you wish to re-activate your vehicle, visit the FordPass Modem Activation topic. 

SYNC 4A

  1. Access your vehicle.
  2. Ensure that your vehicle is on, running, and in park.
  3. Tap the Vehicle button.
  4. Select the Settings tab.
  5. Scroll down and select Reset.
  6. Tap Factory Reset.

Notes:

  • A message will appear advising of the settings that will be removed during the reset.
    • Select Continue to complete the reset.
    • Select Cancel to void your request. 
  • All previously authorized users will receive a Vehicle Access Removed notification in their FordPass App account and will no longer be able to access the vehicle.
  • Should you wish to re-activate your vehicle, visit the FordPass Modem Activation topic. 

 

Additional Information 

How do I activate my modem?


*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.

**Use of FordPass is subject to the FordPass Terms and Privacy Policy available in link above and requires a compatible mobile device, internet access and software (including software updates from time to time). You are responsible for internet access, mobile network data and voice call services required for your use of the FordPass App on your mobile device, including associated fees.  The FordPass App and the FordPass Connect modem can only work when both are connected to the telecommunications network. Ford cannot guarantee FordPass will be fully operational at all times and the App may be unavailable or particular services interrupted. Ford is not responsible for any limitations of the telecommunications network or your mobile device.