What are my Ford Customer Connectivity Settings?

Customer Connectivity Settings allow your vehicle’s modem to communicate via the cloud with the Ford app*. If any Customer Connectivity Setting options are disabled, the Ford app is not able to use the feature and displays an error message advising, "Please enable in-vehicle connectivity settings to access the feature."

SYNC Version Connectivity Settings

Select a dropdown below based on your vehicle's SYNC version for information about Customer Connectivity Settings.

SYNC 3

For SYNC 3, there is a unique behaviour. From the factory, your vehicle is initially configured to have 2 options in the Connectivity Settings, which are:

  • Vehicle Connectivity
  • Send Vehicle Data

After activating your modem, the following options should appear:

  • Location
  • Veh. data & remote ctrl
  • Live Traffic

SYNC 4 and SYNC 4A

When Vehicle Connectivity is enabled, everything under Privacy Settings is turned On (i.e., toggled to the right).

  • Vehicle Connectivity
  • Share Vehicle Data
  • Share Vehicle Location
  • Share Vehicle Driving Data
  • Share Vehicle Analytics
  • Speech Recognition Feedback

Note: When Share Vehicle Data is disabled, Share Vehicle Location, Share Vehicle Analytics, and Speech Recognition Feedback are also disabled in SYNC 4A. 

Additional Information

How do I change my Ford SYNC connectivity settings?

*Use of Ford app is subject to the Ford app Terms and User Guide and Privacy Collection Notice, which are available on https://www.ford.com.au/privacy and requires a compatible mobile device, internet access and software (including software updates from time to time). The Ford app functionality and appearance may change over time due to software updates. You are responsible for internet access, mobile network data and voice call services required for your use of the Ford app on your mobile device, including associated fees. The Ford app and the vehicle's modem can only work when both are connected to the telecommunications network. The Vehicle's Modem will only function on the telecommunications networks it could use at time of manufacture. When all compatible networks for the modem in your vehicle are no longer available, the modem will stop functioning and the connected services and all data transmission via the modem will cease. Ford cannot guarantee that the Ford app will be in fully operating condition at all times and the Ford app may be unavailable or particular Ford app services interrupted. If the Ford app is unavailable, the ability to lock or unlock your vehicle remotely could be limited, and a physical key might be needed. Always keep your key with you to ensure you can access your vehicle at all times even if the Ford app is unavailable. Ford is not responsible for any limitations or restrictions of the telecommunications network or your mobile device. Warning: Local laws prohibit some phone functions while driving. Check your local road rules before using these functions. Use Remote Vehicle Start and Stop responsibly and only in well ventilated areas where you are aware of your vehicle's surroundings.