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Takata airbag recall | Ford Australia

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Your vehicle is affected by the Takata airbag recall.

Your vehicle has had the Takata recall completed and no further action is required

Your vehicle is not currently under active recall, however will be under recall on or before the week beginning 8 October, 2018.

Your vehicle is not affected by the Takata recall.

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Actions Needed

Your vehicle is currently under active recall.

Your vehicle is installed with a faulty front driver and/or front passenger Takata airbag. As it gets older, a combination of high temperatures and humidity can affect airbags with the fault. If you are involved in a collision, the airbag can go off with too much explosive force causing sharp metal fragments to shoot out and kill or seriously injure people in the vehicle.

You should immediately contact a Ford Dealer to arrange for the front driver and/or front passenger airbag or airbag inflator to be replaced.

Please take note that any replacement airbags installed in your vehicle following a collision or other incident may also be faulty. It is critical that you urgently contact a Ford Dealer to arrange for the airbags to be checked and replaced, if faulty.

Action Needed

Your vehicle has had the Takata recall completed and no further action is required

Actions Needed

Your vehicle is not currently under active recall, however will be under recall on or before the week beginning 8 October, 2018.
All planned future recalls are set out in the Ford Recall Initiation Schedule here

As part of the compulsory recall, priority of replacement is given to vehicles based on a range of factors including age and exposure to heat and humidity.

Ford will contact you when the recall for your vehicle has commenced.

Please ensure your details are up-to-date by filling out the contact form below, so we can contact you to arrange the repairs.

If you sell your vehicle to another driver before replacing the airbag, please provide them with a copy of this advice. It is critical they contact a local Ford Dealer to update their owner contact details for the vehicle.

Action Needed

Your vehicle is not affected by the Takata recall. No action is required.

How Can I get this fixed?

Please book an inspection with your local Ford Dealer urgently to have this important action completed as soon as possible.

  • You may have your vehicle repaired at any Ford Dealer in Australia
  • The repairs will be performed at no cost to the customer
  • If your Ford Dealer needs to keep your vehicle for longer than 24 hours in order to carry out the repairs, you will be supplied with a loan vehicle to drive during the repairs.

If you do not already service with a Ford Dealer, simply go to www.ford.com.au to locate your nearest Authorised Ford Dealer. Please update your contact details to stay up to date.

How Can I get this fixed?

Please book an inspection with your local Ford Dealer urgently to have this important action completed as soon as possible.

  • You may have your vehicle repaired at any Ford Dealer in Australia
  • The repairs will be performed at no cost to the customer
  • If your Ford Dealer needs to keep your vehicle for longer than 24 hours in order to carry out the repairs, you will be supplied with a loan vehicle to drive during the repairs.

If you do not already service with a Ford Dealer, simply go to www.ford.com.au to locate your nearest Authorised Ford Dealer. Please update your contact details to stay up to date.

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1800 503 673

Contact our Customer Relationship Centre if you have any questions

1800 503 673

Contact our Customer Relationship Centre if you have any questions

Frequently Asked Questions [FAQ]

Frequently Asked Questions [FAQ]

Why are you issuing this recall?

 

Ford is issuing an urgent recall on all vehicles fitted with affected frontal driver and passenger Takata airbag inflators. It comes as part of the Federal Government’s compulsory recall of all vehicles fitted with frontal driver and passenger Takata airbags with nondesiccated ammonium nitrate inflators plus desiccated ammonium nitrate inflators using a calcium sulphate desiccant.

These airbags are faulty and could kill or seriously injure you and other people in your vehicle.

The affected vehicles are Econovan (2004-2005), Courier (2004- 2006), Ranger (2006-2011), Mondeo (2007-2009) and Mondeo(2014-2017).

It’s crucial these vehicle owners check if they’re affected by using the VIN lookup tool on Ford's website www.ford.com.au/Takata-airbag-recall, by calling 1800 503 673 or by contacting their local Ford Dealer.

 

What vehicles are affected?

 

Approximately 108,000 Ford vehicles are affected by the recall.
The vehicles affected are:

  • Econovan (2004-2005) – approx. 1300 vehicles
  • Courier (2004-2006) – approx. 21000 vehicles
  • Ranger (2006-2011) – approx. 69500 vehicles
  • Mondeo (2007-2009) – approx. 9500 vehicles
  • Mondeo (2014-2017) – approx. 6500 vehicles

 
What is your recall strategy, given the volume?

 

This recall will be rolled progressively based on parts availability and we will start with oldest vehicles and those in locations of high heat and humidity first.All vehicles are now under active recall.

Please refer to Ford’s Recall Initiation Schedule here for details on when vehicles will be recalled. You can also find copies of the Ford’s Recall and Replacement Timetable here and Quarterly Completion Schedule in the link here.

 

How do I know whether or not my vehicle is affected?

 

You can use the Vehicle Identification Number (VIN) look-up tool on Ford’s website www.ford.com.au/takata-airbag-recall to identify if your vehicle is affected. Ford will be notifying all customers and Ford Dealers directly when vehicles are under active recall.

You can also contact your local Ford Dealer or call the Ford Takata hotline to check if your vehicle is affected on 1800 503 673.

 

How much will the replacement cost me?

 

You can have your vehicle repaired at any Ford Dealer in Australia, and the repairs will be performed at no cost to you.

 

How long will the replacement take?

 

The time required is less than half a day, depending on your vehicle. Please discuss arrangements with your Dealer at the time of booking.

If your Ford Dealer needs to keep your vehicle for longer than 24 hours in order to carry out the repairs, you will be supplied with a loan vehicle to drive during the repairs.

We understand recalls may be an inconvenience, however your safety is a top priority so it’s critical that you take action now.

 

If I’m in an accident will my airbag actually deploy?

 

Yes. If the airbag inflator hasn’t degraded to a critical point, the airbag will still perform as normal.

However, an airbag inflator with degraded propellant will still deploy the airbag in the event of an accident but may go off with too much explosive force causing sharp metal fragments to shoot out and kill or seriously injure people in the vehicle.

 

Who do I contact with concerns about the recall?

 

If you wish to report any concerns regarding this recall please also contact our Customer Relationship Centre on the above toll-free number, or the ACCC at www.productsafety.gov.au/contact-us/for-consumers/make-an-enquiry.

 

How do I access this information with assistance for my hearing and/or speech impairment?

 

If you require further assistance from us and are deaf or have a hearing or speech impairment, please contact the National Relay Service for Consumers at www.relayservice.gov.au/business/.

My vehicle’s been in a crash or incident and had a replacement airbag installed. How do I check if the replacement airbag is an affected Takata airbag?

 

In the event where you have had an accident where the driver and/or passenger front airbags have been replaced, Ford urges customers to ring the Customer Relationship Centre on 1800 503 673 to check their vehicle. We also encourage you to contact the business that replaced the airbag and ask what type of airbag was fitted to the vehicle and where it was purchased from. If it was through an authorised Ford dealer, we will be able to identify if it requires replacement.



My affected Courier/Econovan/Ranger or Mondeo vehicle has been in a crash or incident and had a replacement airbag installed. Do I need to do anything?

 

In the event where you have had an accident where the driver and/or passenger front airbags have been replaced, the replacement airbag may also be faulty and require replacement. Ford urges customers to ring the Customer Relationship Centre on 1800 503 673 or contact and Authorised Ford Dealer to check their vehicle.



Why are you issuing this recall?

 

Ford is issuing an urgent recall on all vehicles fitted with affected frontal driver and passenger Takata airbag inflators. It comes as part of the Federal Government’s compulsory recall of all vehicles fitted with frontal driver and passenger Takata airbags with nondesiccated ammonium nitrate inflators plus desiccated ammonium nitrate inflators using a calcium sulphate desiccant.

These airbags are faulty and could kill or seriously injure you and other people in your vehicle.

The affected vehicles are Econovan (2004-2005), Courier (2004- 2006), Ranger (2006-2011), Mondeo (2007-2009) and Mondeo(2014-2017).

It’s crucial these vehicle owners check if they’re affected by using the VIN lookup tool on Ford's website www.ford.com.au/Takata-airbag-recall, by calling 1800 503 673 or by contacting their local Ford Dealer.



What vehicles are affected?

 

Approximately 108,000 Ford vehicles are affected by the recall.
The vehicles affected are:

  • Econovan (2004-2005) – approx. 1300 vehicles
  • Courier (2004-2006) – approx. 21000 vehicles
  • Ranger (2006-2011) – approx. 69500 vehicles
  • Mondeo (2007-2009) – approx. 9500 vehicles
  • Mondeo (2014-2017) – approx. 6500 vehicles

 

What is your recall strategy, given the volume?

 

This recall will be rolled progressively based on parts availability and we will start with oldest vehicles and those in locations of high heat and humidity first. All vehicles are now under active recall.

Please refer to Ford’s Recall Initiation Schedule here for details on when vehicles will be recalled. You can also find copies of the Ford’s Recall and Replacement Timetable here and Quarterly Completion Schedule in the link here.



How do I know whether or not my vehicle is affected?

 

You can use the Vehicle Identification Number (VIN) look-up tool on Ford’s website www.ford.com.au/takata-airbag-recall to identify if your vehicle is affected. Ford will be notifying all customers and Ford Dealers directly when vehicles are under active recall.

You can also contact your local Ford Dealer or call the Ford Takata hotline to check if your vehicle is affected on 1800 503 673.

 

How much will the replacement cost me?

 

You can have your vehicle repaired at any Ford Dealer in Australia, and the repairs will be performed at no cost to you.

 

How long will the replacement take?

 

The time required is less than half a day, depending on your vehicle. Please discuss arrangements with your Dealer at the time of booking.

If your Ford Dealer needs to keep your vehicle for longer than 24 hours in order to carry out the repairs, you will be supplied with a loan vehicle to drive during the repairs.

We understand recalls may be an inconvenience, however your safety is a top priority so it’s critical that you take action now.

 

If I’m in an accident will my airbag actually deploy?

 

Yes. If the airbag inflator hasn’t degraded to a critical point, the airbag will still perform as normal.

However, an airbag inflator with degraded propellant will still deploy the airbag in the event of an accident but may go off with too much explosive force causing sharp metal fragments to shoot out and kill or seriously injure people in the vehicle.

 

Who do I contact with concerns about the recall?

 

If you wish to report any concerns regarding this recall please also contact our Customer Relationship Centre on the above toll-free number, or the ACCC at www.productsafety.gov.au/contact-us/for-consumers/make-an-enquiry.

 

How do I access this information with assistance for my hearing and/or speech impairment?

 

If you require further assistance from us and are deaf or have a hearing or speech impairment, please contact the National Relay Service for Consumers at www.relayservice.gov.au/business/.

 

What if I need help translating this information?

 

This website contains critical information about an urgent safety recall on your Ford vehicle. Please contact TIS National on 13 14 50 and ask them to call Ford on 1800 503 673 for information about what actions you must take..



My vehicle’s been in a crash or incident and had a replacement airbag installed. How do I check if the replacement airbag is an affected Takata airbag?

 

In the event where you have had an accident where the driver and/or passenger front airbags have been replaced, Ford urges customers to ring the Customer Relationship Centre on 1800 503 673 to check their vehicle. We also encourage you to contact the business that replaced the airbag and ask what type of airbag was fitted to the vehicle and where it was purchased from. If it was through an authorised Ford dealer, we will be able to identify if it requires replacement.



My affected Courier/Econovan/Ranger or Mondeo vehicle has been in a crash or incident and had a replacement airbag installed. Do I need to do anything?

 

In the event where you have had an accident where the driver and/or passenger front airbags have been replaced, the replacement airbag may also be faulty and require replacement. Ford urges customers to ring the Customer Relationship Centre on 1800 503 673 or contact and Authorised Ford Dealer to check their vehicle.



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