Home > Owners > Service > T And C

Ford Service - Terms & Conditions | Ford Australia

FORD SERVICE PROGRAMS

Terms and Conditions

Note, Ford Dealers can choose whether or not to participate in the following programs and a Dealer may choose to participate in all, none, or one but not others. For example, not all Ford Dealers that participate in the Service Price Calculator program will be participating in the Auto Club offer. You should contact your local Ford Dealer before having servicing undertaken by them to confirm which, if any, of these programs they are participating in. 

These Terms and Conditions may be amended from time to time. Amendments will be published on the Ford website www.ford.com.au and will take effect immediately on publication.

FORD SERVICE PROGRAMS

Terms and Conditions

Note, Ford Dealers can choose whether or not to participate in the following programs and a Dealer may choose to participate in all, none, or one but not others. For example, not all Ford Dealers that participate in the Service Price Calculator program will be participating in the Auto Club offer. You should contact your local Ford Dealer before having servicing undertaken by them to confirm which, if any, of these programs they are participating in. 

These Terms and Conditions may be amended from time to time. Amendments will be published on the Ford website www.ford.com.au and will take effect immediately on publication.

  • SERVICE LOAN CAR TERMS AND CONDITIONS

    SERVICE LOAN CAR TERMS AND CONDITIONS

    1. Definitions

    In these Terms and Conditions:

    Authorised Ford Dealer means a Dealer appointed by Ford to sell new and /or demonstrator vehicles of the kind marketed from time to time by Ford in Australia and to perform Ford warranty service on such vehicles.

    Blue Business Fleet Customer means a customer with a valid ABN who owns a fleet of less than five motor vehicles and a minimum of one Eligible Vehicle.

    Connected Vehicle means a Ford Vehicle which contains a Ford factory-fitted embedded modem containing a SIM card which enables the vehicle to connect to the internet.

    Customer Assistance, Warranty and Service Guide means the official Ford Customer Assistance Warranty and Service guide (also referred to as the "logbook") supplied with the vehicle at the time of purchase, which includes warranty and maintenance records.

    Eligible Vehicles means all Ford Vehicles as defined in these Terms and Conditions and specifically excludes:

    (a) privately imported vehicles;
    (b) 'grey import' vehicles, i.e. vehicles imported other than through authorised Ford channels for the purpose of resale.

    Ford means Ford Motor Company of Australia Limited, ABN 30 004 116 223.

    Ford Vehicle(s) means a Ford branded vehicle produced in Australia or imported by Ford and distributed in Australia.

    Service Loan Car includes a Connected Vehicle and means the Ford Vehicle provided to a customer completing a Scheduled Service or Overnight Warranty Work by a Participating Dealer in accordance with these Terms and Conditions.

    Gold Business Fleet Customer means a customer with a valid ABN who owns a fleet of twenty-five or more motor vehicles and a minimum of one Eligible Vehicle and did not obtain any platinum fleet or government discounts when purchasing the Eligible Vehicle.

    Master Reset means the process to reset the SYNC system and the embedded modem in a Connected Vehicle to the factory default setting (partial modem activation).  This will delete all authorised users, remove access to the Connected Vehicle via any linked FordPass account and erase all SYNC stored data (including paired devices, phone book, call histories and stored addresses).  Master Reset can only be performed in the Connected Vehicle and must be performed by following the instructions provided by the Participating Dealer.

    Participating Dealer means an Authorised Ford Dealer who agrees to provide a Service Loan Car to customers obtaining a Scheduled Service or Overnight Warranty Work pursuant to these Terms and Conditions.

    Retail Customer means a natural person who owns a fleet of less than five motor vehicles and a minimum of one Eligible Vehicle and did not obtain any fleet or government discounts when purchasing the Eligible Vehicle.

    Scheduled Service mean for all Eligible Vehicles, each scheduled A, B or C services as set out in the Customer Assistance, Warranty and Service Guide.

    Silver Business Fleet Customer means a customer with a valid ABN who owns a fleet of between five and twenty-four (inclusive) motor vehicles and a minimum of one Eligible Vehicle.

    Overnight Warranty Work means any overnight repairs to an Eligible Vehicle that are covered by the Ford Express New Vehicle Warranty as set out in the Customer Assistance, Warranty and Service Guide. Pursuant and subject to these terms and conditions, Service Loan Cars are available to eligible customers on Scheduled Services or Overnight Warranty Work to Eligible Vehicles at Participating Dealers.

    2. Eligibility Criteria

    Service Loan Cars are available at Participating Dealers only. Retail and Blue, Silver and Gold Business Fleet Customers who complete a Scheduled Service or require Overnight Warranty Work for their Eligible Vehicle will be eligible for a Service Loan Car.

    3. Other Conditions of the Service Loan Car Program

    Provision of a Service Loan Car may be dependent on advanced booking and availability. The Service Loan Car provided may not match the Eligible Vehicle that is being serviced/repaired.

    Customers who choose to use a Service Loan Car:

    • Are required to replace fuel used.
    • Are required to pay for tolls or fines incurred.
    • May be charged a penalty for late return.
    • May be charged an excess in the event of damage.
    • May be offered an insurance excess waiver for an additional fee.
    • Where the Service Loan Car is a Connected Vehicle, acknowledge and agree that the embedded modem is in a partially activated state and is sending data, comprising vehicle diagnostic and maintenance data, the electronic serial number of the modem, the SIM serial number and the vehicle identification number, to Ford’s parent company Ford Motor Company in the USA.  Where data sent from the Connected Vehicle is linked to an identifiable individual, Ford will manage this as personal information and in accordance with the Ford Australia Connected Vehicle Terms and Privacy Policy (available at www.ford.com.au/fordpass).  The Ford Australia Connected Vehicle Terms and Privacy Policy states how an individual can access or correct any personal information Ford holds about them, how to complain about a privacy breach by Ford and how Ford will deal with a privacy complaint.  Contact Ford on 13FORD (13 63 73) or by emailing foacust1@ford.com.
    • Where the Service Loan Car is a Connected Vehicle, and the customer and/or any other person links the Service Loan Car to a FordPass account, the customer must conduct a Master Reset of the Service Loan Car prior to returning it to the Participating Dealer.

     

    4. Dealer Conditions

    Participating Dealers may require Customers to comply with general usage conditions.

    1. Definitions

    In these Terms and Conditions:

    Authorised Ford Dealer means a Dealer appointed by Ford to sell new and /or demonstrator vehicles of the kind marketed from time to time by Ford in Australia and to perform Ford warranty service on such vehicles.

    Blue Business Fleet Customer means a customer with a valid ABN who owns a fleet of less than five motor vehicles and a minimum of one Eligible Vehicle.

    Connected Vehicle means a Ford Vehicle which contains a Ford factory-fitted embedded modem containing a SIM card which enables the vehicle to connect to the internet.

    Customer Assistance, Warranty and Service Guide means the official Ford Customer Assistance Warranty and Service guide (also referred to as the "logbook") supplied with the vehicle at the time of purchase, which includes warranty and maintenance records.

    Eligible Vehicles means all Ford Vehicles as defined in these Terms and Conditions and specifically excludes:

    (a) privately imported vehicles;
    (b) 'grey import' vehicles, i.e. vehicles imported other than through authorised Ford channels for the purpose of resale.

    Ford means Ford Motor Company of Australia Limited, ABN 30 004 116 223.

    Ford Vehicle(s) means a Ford branded vehicle produced in Australia or imported by Ford and distributed in Australia.

    Service Loan Car includes a Connected Vehicle and means the Ford Vehicle provided to a customer completing a Scheduled Service or Overnight Warranty Work by a Participating Dealer in accordance with these Terms and Conditions.

    Gold Business Fleet Customer means a customer with a valid ABN who owns a fleet of twenty-five or more motor vehicles and a minimum of one Eligible Vehicle and did not obtain any platinum fleet or government discounts when purchasing the Eligible Vehicle.

    Master Reset means the process to reset the SYNC system and the embedded modem in a Connected Vehicle to the factory default setting (partial modem activation).  This will delete all authorised users, remove access to the Connected Vehicle via any linked FordPass account and erase all SYNC stored data (including paired devices, phone book, call histories and stored addresses).  Master Reset can only be performed in the Connected Vehicle and must be performed by following the instructions provided by the Participating Dealer.

    Participating Dealer means an Authorised Ford Dealer who agrees to provide a Service Loan Car to customers obtaining a Scheduled Service or Overnight Warranty Work pursuant to these Terms and Conditions.

    Retail Customer means a natural person who owns a fleet of less than five motor vehicles and a minimum of one Eligible Vehicle and did not obtain any fleet or government discounts when purchasing the Eligible Vehicle.

    Scheduled Service mean for all Eligible Vehicles, each scheduled A, B or C services as set out in the Customer Assistance, Warranty and Service Guide.

    Silver Business Fleet Customer means a customer with a valid ABN who owns a fleet of between five and twenty-four (inclusive) motor vehicles and a minimum of one Eligible Vehicle.

    Overnight Warranty Work means any overnight repairs to an Eligible Vehicle that are covered by the Ford Express New Vehicle Warranty as set out in the Customer Assistance, Warranty and Service Guide. Pursuant and subject to these terms and conditions, Service Loan Cars are available to eligible customers on Scheduled Services or Overnight Warranty Work to Eligible Vehicles at Participating Dealers.

    2. Eligibility Criteria

    Service Loan Cars are available at Participating Dealers only. Retail and Blue, Silver and Gold Business Fleet Customers who complete a Scheduled Service or require Overnight Warranty Work for their Eligible Vehicle will be eligible for a Service Loan Car.

    3. Other Conditions of the Service Loan Car Program

    Provision of a Service Loan Car may be dependent on advanced booking and availability. The Service Loan Car provided may not match the Eligible Vehicle that is being serviced/repaired.

    Customers who choose to use a Service Loan Car:

    • Are required to replace fuel used.
    • Are required to pay for tolls or fines incurred.
    • May be charged a penalty for late return.
    • May be charged an excess in the event of damage.
    • May be offered an insurance excess waiver for an additional fee.
    • Where the Service Loan Car is a Connected Vehicle, acknowledge and agree that the embedded modem is in a partially activated state and is sending data, comprising vehicle diagnostic and maintenance data, the electronic serial number of the modem, the SIM serial number and the vehicle identification number, to Ford’s parent company Ford Motor Company in the USA.  Where data sent from the Connected Vehicle is linked to an identifiable individual, Ford will manage this as personal information and in accordance with the Ford Australia Connected Vehicle Terms and Privacy Policy (available at www.ford.com.au/fordpass).  The Ford Australia Connected Vehicle Terms and Privacy Policy states how an individual can access or correct any personal information Ford holds about them, how to complain about a privacy breach by Ford and how Ford will deal with a privacy complaint.  Contact Ford on 13FORD (13 63 73) or by emailing foacust1@ford.com.
    • Where the Service Loan Car is a Connected Vehicle, and the customer and/or any other person links the Service Loan Car to a FordPass account, the customer must conduct a Master Reset of the Service Loan Car prior to returning it to the Participating Dealer.

     

    4. Dealer Conditions

    Participating Dealers may require Customers to comply with general usage conditions.

  • SERVICE PRICE CALCULATOR TERMS AND CONDITIONS

    SERVICE PRICE CALCULATOR TERMS AND CONDITIONS

    FORD SERVICE PRICE CALCULATOR TERMS AND CONDITIONS

    1. Definitions

    In these Terms and Conditions, capitalised terms have the following meanings:

    Additional Scheduled Maintenance Items means any selected additional scheduled maintenance items requiring routine servicing on a time or kms basis where the Eligible Vehicle has been used under ‘normal’ driving conditions as set out in the Customer Assistance, Warranty and Service Guide, including but not limited to brake fluid replacement and coolant change.

    A or B Scheduled Services means:

    (a) for all Ford Vehicles (excluding PJ/PK Ranger, ZC/ZD Escape, JH Econovan, Transit/Transit Custom and Mustang R-Spec), each standard scheduled A or B services which are scheduled to occur at each 15,000km or 12 month interval (whichever occurs first);

    (b) for PJ/PK Ranger, ZC/ZD Escape and JH Econovan, each standard scheduled A or B services which are to occur at each 10,000km or 6 month interval (whichever occurs first);

    (c) for Transit and Transit Custom, each standard scheduled A or B services which are scheduled to occur at each 30,000km or 12 month interval (whichever occurs first); and

    (d) for Mustang R-Spec, each standard scheduled A service which is scheduled to occur at each 10,000km or 6 month interval (whichever occurs first),

    as set out in the Customer Assistance, Warranty and Service Guide. 

    Authorised Ford Dealer means a Dealer appointed by Ford to sell new and /or demonstrator vehicles of the kind marketed from time to time by Ford in Australia and to perform Ford warranty service on such vehicles.

    Ford 4 Year Service Program Included Service means a service which is included in the program being one of the first four A or B Scheduled Services, required on a Special Vehicle that has not reached the earlier of 4 years or 60,000kms (or 120,000kms for Transit/Transit Custom vehicles). For Mustang R-Spec vehicles, the service program only includes A logbook services for 24 months / 40,000kms (whichever comes first), excluding any Additional Service Items, as per the Customer Assistance Warranty and Service Guide.

    Customer Assistance, Warranty and Service Guide means the official Ford Customer Assistance Warranty and Service guide (also referred to as the "logbook") supplied with the vehicle at the time of purchase, which includes warranty and maintenance records.

    Eligible Vehicles means all Ford Vehicles (as defined in these Terms and Conditions) built from 2007 but excluding Excluded Vehicles and specifically excluding:

    (e) privately imported vehicles; and

    (f) 'grey import' vehicles, i.e. vehicles imported other than through authorised Ford channels for the purpose of resale.

    Excluded Vehicles means any vehicles, that were first purchased:

    (a) under Ford’s Privilege Club Program or Dealership Employee Program;

    (b) by a Silver, Gold or Platinum Fleet customer (and/or Blue Fleet customers for 2020MY Mustang R-Spec vehicles only);

    (c) by a government customer; and

    (d) by Ford as a Company Vehicle.

    Ford means Ford Motor Company of Australia Limited, ABN 30 004 116 223.

    Ford Vehicle(s) means a Ford branded vehicle produced in Australia or imported by Ford and distributed in Australia and specifically excludes:

    (a) privately imported vehicles; and

    (b) 'grey import' vehicles, i.e. vehicles imported other than through authorised Ford channels for the purpose of resale.

    Participating Dealer means an Authorised Ford Dealer who agrees to perform a Price Calculator Service for a price equal to or less than the Total Calculator Price pursuant to these terms and conditions.

    Price Calculator Service means an A or B Scheduled Service and any Additional Scheduled Maintenance Items performed by a Participating Dealer for a price equal to or less than the Total Calculator Price pursuant to these terms and conditions.

    Special Vehicle means a 2019MY Endura onwards, 2019MY Focus onwards, 2019.75MY Ranger onwards, 2019.75MY Everest onwards, 2019.75MY Transit onwards, 2019.75MY Transit Custom onwards, 2020.25MY Fiesta ST onwards, 2020.25MY Focus ST onwards and 2020MY Mustang onwards vehicles (excluding R-Spec) first purchased by a Private or Blue Fleet customer or as a dealer demonstrator/service loaner (CCLV) vehicles, excluding vehicles purchased under Ford’s Privilege Club program or Ford’s Dealership Employee Program and provided it is a Ford Vehicle(s) as defined in these Terms and Conditions and eligible 2020MY Mustang R-Spec vehicles first purchased by a Private Retail customer only.

    Special Price means the maximum price (published at the time of Special Vehicle purchase) that will apply to each Price Calculator Service performed at a Participating Dealer.

    Total Calculator Price means the maximum price for a specified Price Calculator Service, as published at ford.com.au/service/calculator, which will remain valid for the stated effective period of the web-quote. The Total Calculator Price is based on information provided by the customer about the Eligible Vehicle. The actual service cost will be as agreed between the customer and the Participating Dealer after the dealer’s assessment of the Ford Vehicle. For clarity, the maximum price that will be shown for a Price Calculator Service (being one of the first four A or B Scheduled Services on a Special Vehicle without any Additional Scheduled Maintenance Items) will be the Special Price.

    Pursuant and subject to these terms and conditions, Price Calculator Services are available on Eligible Vehicles at Participating Dealers.

    2. What is covered under a Price Calculator Service?

    The applicable Total Calculator Price will cover the standard items in each A or B Scheduled Service and Additional Scheduled Maintenance Item where the Eligible Vehicle has been used under 'normal' driving conditions (as set out in the Customer Assistance, Warranty and Service Guide under the ‘A’ and ‘B’ service schedules). Vehicles that have been used in severe or unusual driving conditions (as set out in the Customer Assistance, Warranty and Service Guide under the ‘C’ service schedule) may require additional labour, additional items, or additional servicing at more frequent intervals. Any additional labour, items and servicing will not be covered in the Total Calculator Price.

    The standard items included in each A or B Scheduled Service are listed in the ‘A’ and ‘B’ service schedules in the Customer Assistance, Warranty and Service Guide.

    Price Calculator Services cover the:

    (a) labour;

    (b) parts (subject to section 3 below);

    (c) lubricants; and

    (d) sundries which includes items such as oil and waste recycling and or removal, workshop supplies etc,

    required to provide A or B Scheduled Service and/or Additional Scheduled Maintenance Items.

    It is your responsibility to ensure that you present your vehicle for servicing at the intervals recommended. If you fail to do so, additional work may be identified which is not included in the Total Calculator Price.

    3. What is not included in a Price Calculator Service?

    A Price Calculator Service does not include the following items: 

    (a) Directional tyre rotation where required (unless selected);

    (b) Repair of accident damage to any component of the vehicle;

    (c) Additional maintenance due to modification from original specification;

    (d) Normal wear and tear consumable items requiring additional maintenance (including but not limited to brake pads replacement, fuses, wiper blades, batteries, tyres, wheel alignment adjustment) (unless selected);

    (e) Items that are identified as requiring more frequent attention depending on operating conditions (as described in the Customer Assistance, Warranty and Service Guide - C service schedule);

    (f) Air conditioners filter replacement (unless selected);

    (g) Anything not specified as A and B Scheduled Services such as additional items of labour, parts or fluids (unless selected);

    (h) Additional maintenance and repairs that may be recommended by your Authorised Ford Dealer to suit your individual driving characteristics;

    (i) Service or maintenance of non-genuine Ford parts;

    (j) Service, fitment or maintenance of any accessories, including Ford accessories.

    Please note: Authorised Ford Dealers are required to advise you if any additional service or maintenance work is required. You should be informed prior to that work being undertaken and your consent should be requested and obtained before the Authorised Ford Dealer undertakes the additional service or maintenance work.

    4. How often will the prices be changed?

    Ford will update the Ford website (ford.com.au/service/calculator) with any changes to maximum prices for A or B Scheduled Service or Additional Scheduled Maintenance Items at times when it is appropriate to do so. Customers however have the peace of mind of knowing that for every Total Calculator Price obtained from the website there will be a "valid till" date up to which Participating Dealers will charge no more than the relevant Total Calculator Price for a Price Calculator Service. For the avoidance of doubt, any changes to the maximum prices for a Price Calculator Service will only apply to Special Vehicles first sold after the date of the change.

    FORD SERVICE PRICE CALCULATOR TERMS AND CONDITIONS

    1. Definitions

    In these Terms and Conditions, capitalised terms have the following meanings:

    Additional Scheduled Maintenance Items means any selected additional scheduled maintenance items requiring routine servicing on a time or kms basis where the Eligible Vehicle has been used under ‘normal’ driving conditions as set out in the Customer Assistance, Warranty and Service Guide, including but not limited to brake fluid replacement and coolant change.

    A or B Scheduled Services means:

    (a) for all Ford Vehicles (excluding PJ/PK Ranger, ZC/ZD Escape, JH Econovan, Transit/Transit Custom and Mustang R-Spec), each standard scheduled A or B services which are scheduled to occur at each 15,000km or 12 month interval (whichever occurs first);

    (b) for PJ/PK Ranger, ZC/ZD Escape and JH Econovan, each standard scheduled A or B services which are to occur at each 10,000km or 6 month interval (whichever occurs first);

    (c) for Transit and Transit Custom, each standard scheduled A or B services which are scheduled to occur at each 30,000km or 12 month interval (whichever occurs first); and

    (d) for Mustang R-Spec, each standard scheduled A service which is scheduled to occur at each 10,000km or 6 month interval (whichever occurs first),

    as set out in the Customer Assistance, Warranty and Service Guide. 

    Authorised Ford Dealer means a Dealer appointed by Ford to sell new and /or demonstrator vehicles of the kind marketed from time to time by Ford in Australia and to perform Ford warranty service on such vehicles.

    Ford 4 Year Service Program Included Service means a service which is included in the program being one of the first four A or B Scheduled Services, required on a Special Vehicle that has not reached the earlier of 4 years or 60,000kms (or 120,000kms for Transit/Transit Custom vehicles). For Mustang R-Spec vehicles, the service program only includes A logbook services for 24 months / 40,000kms (whichever comes first), excluding any Additional Service Items, as per the Customer Assistance Warranty and Service Guide.

    Customer Assistance, Warranty and Service Guide means the official Ford Customer Assistance Warranty and Service guide (also referred to as the "logbook") supplied with the vehicle at the time of purchase, which includes warranty and maintenance records.

    Eligible Vehicles means all Ford Vehicles (as defined in these Terms and Conditions) built from 2007 but excluding Excluded Vehicles and specifically excluding:

    (e) privately imported vehicles; and

    (f) 'grey import' vehicles, i.e. vehicles imported other than through authorised Ford channels for the purpose of resale.

    Excluded Vehicles means any vehicles, that were first purchased:

    (a) under Ford’s Privilege Club Program or Dealership Employee Program;

    (b) by a Silver, Gold or Platinum Fleet customer (and/or Blue Fleet customers for 2020MY Mustang R-Spec vehicles only);

    (c) by a government customer; and

    (d) by Ford as a Company Vehicle.

    Ford means Ford Motor Company of Australia Limited, ABN 30 004 116 223.

    Ford Vehicle(s) means a Ford branded vehicle produced in Australia or imported by Ford and distributed in Australia and specifically excludes:

    (a) privately imported vehicles; and

    (b) 'grey import' vehicles, i.e. vehicles imported other than through authorised Ford channels for the purpose of resale.

    Participating Dealer means an Authorised Ford Dealer who agrees to perform a Price Calculator Service for a price equal to or less than the Total Calculator Price pursuant to these terms and conditions.

    Price Calculator Service means an A or B Scheduled Service and any Additional Scheduled Maintenance Items performed by a Participating Dealer for a price equal to or less than the Total Calculator Price pursuant to these terms and conditions.

    Special Vehicle means a 2019MY Endura onwards, 2019MY Focus onwards, 2019.75MY Ranger onwards, 2019.75MY Everest onwards, 2019.75MY Transit onwards, 2019.75MY Transit Custom onwards, 2020.25MY Fiesta ST onwards, 2020.25MY Focus ST onwards and 2020MY Mustang onwards vehicles (excluding R-Spec) first purchased by a Private or Blue Fleet customer or as a dealer demonstrator/service loaner (CCLV) vehicles, excluding vehicles purchased under Ford’s Privilege Club program or Ford’s Dealership Employee Program and provided it is a Ford Vehicle(s) as defined in these Terms and Conditions and eligible 2020MY Mustang R-Spec vehicles first purchased by a Private Retail customer only.

    Special Price means the maximum price (published at the time of Special Vehicle purchase) that will apply to each Price Calculator Service performed at a Participating Dealer.

    Total Calculator Price means the maximum price for a specified Price Calculator Service, as published at ford.com.au/service/calculator, which will remain valid for the stated effective period of the web-quote. The Total Calculator Price is based on information provided by the customer about the Eligible Vehicle. The actual service cost will be as agreed between the customer and the Participating Dealer after the dealer’s assessment of the Ford Vehicle. For clarity, the maximum price that will be shown for a Price Calculator Service (being one of the first four A or B Scheduled Services on a Special Vehicle without any Additional Scheduled Maintenance Items) will be the Special Price.

    Pursuant and subject to these terms and conditions, Price Calculator Services are available on Eligible Vehicles at Participating Dealers.

    2. What is covered under a Price Calculator Service?

    The applicable Total Calculator Price will cover the standard items in each A or B Scheduled Service and Additional Scheduled Maintenance Item where the Eligible Vehicle has been used under 'normal' driving conditions (as set out in the Customer Assistance, Warranty and Service Guide under the ‘A’ and ‘B’ service schedules). Vehicles that have been used in severe or unusual driving conditions (as set out in the Customer Assistance, Warranty and Service Guide under the ‘C’ service schedule) may require additional labour, additional items, or additional servicing at more frequent intervals. Any additional labour, items and servicing will not be covered in the Total Calculator Price.

    The standard items included in each A or B Scheduled Service are listed in the ‘A’ and ‘B’ service schedules in the Customer Assistance, Warranty and Service Guide.

    Price Calculator Services cover the:

    (a) labour;

    (b) parts (subject to section 3 below);

    (c) lubricants; and

    (d) sundries which includes items such as oil and waste recycling and or removal, workshop supplies etc,

    required to provide A or B Scheduled Service and/or Additional Scheduled Maintenance Items.

    It is your responsibility to ensure that you present your vehicle for servicing at the intervals recommended. If you fail to do so, additional work may be identified which is not included in the Total Calculator Price.

    3. What is not included in a Price Calculator Service?

    A Price Calculator Service does not include the following items: 

    (a) Directional tyre rotation where required (unless selected);

    (b) Repair of accident damage to any component of the vehicle;

    (c) Additional maintenance due to modification from original specification;

    (d) Normal wear and tear consumable items requiring additional maintenance (including but not limited to brake pads replacement, fuses, wiper blades, batteries, tyres, wheel alignment adjustment) (unless selected);

    (e) Items that are identified as requiring more frequent attention depending on operating conditions (as described in the Customer Assistance, Warranty and Service Guide - C service schedule);

    (f) Air conditioners filter replacement (unless selected);

    (g) Anything not specified as A and B Scheduled Services such as additional items of labour, parts or fluids (unless selected);

    (h) Additional maintenance and repairs that may be recommended by your Authorised Ford Dealer to suit your individual driving characteristics;

    (i) Service or maintenance of non-genuine Ford parts;

    (j) Service, fitment or maintenance of any accessories, including Ford accessories.

    Please note: Authorised Ford Dealers are required to advise you if any additional service or maintenance work is required. You should be informed prior to that work being undertaken and your consent should be requested and obtained before the Authorised Ford Dealer undertakes the additional service or maintenance work.

    4. How often will the prices be changed?

    Ford will update the Ford website (ford.com.au/service/calculator) with any changes to maximum prices for A or B Scheduled Service or Additional Scheduled Maintenance Items at times when it is appropriate to do so. Customers however have the peace of mind of knowing that for every Total Calculator Price obtained from the website there will be a "valid till" date up to which Participating Dealers will charge no more than the relevant Total Calculator Price for a Price Calculator Service. For the avoidance of doubt, any changes to the maximum prices for a Price Calculator Service will only apply to Special Vehicles first sold after the date of the change.

  • FORD 4 YEAR SERVICE PROGRAM TERMS AND CONDITIONS

    FORD 4 YEAR SERVICE PROGRAM TERMS AND CONDITIONS

    TERMS AND CONDITIONS OF FORD 4 YEAR SERVICE PROGRAM:

    1. In these Terms and Conditions:

    Authorised Ford Dealer means a Dealer appointed by Ford to sell new and /or demonstrator vehicles of the kind marketed from time to time by Ford in Australia and to perform Ford warranty service on such vehicles.

    Customer Assistance, Warranty and Service Guide means the official Ford Customer Assistance Warranty and Service guide (also referred to as the "logbook") supplied with the vehicle at the time of purchase, which includes warranty and maintenance records.

    Ford means Ford Motor Company of Australia Limited, ABN 30 004 116 223.

    Ford Vehicle(s) means a Ford branded vehicle produced in Australia or imported by Ford and distributed in Australia and specifically excludes:

    (a) privately imported vehicles; and

    (b) 'grey import' vehicles, i.e. vehicles imported other than through authorised Ford channels for the purpose of resale.

    Participating Dealer means an Authorised Ford Dealer who participates in this customer program and agrees to perform all Included Services for a price equal to or less than the Special Price pursuant to these terms and conditions.

    Included Service means a service which is included in the program being one of the first four A or B Scheduled Services, required on a Special Vehicle that has not reached the earlier of 4 years or 60,000kms (or 120,000kms for Transit/Transit Custom vehicles). For Mustang R-Spec vehicles, the service program only includes A Logbook services for 24 months / 40,000kms (whichever comes first), excluding any Additional Service Items, as per the Customer Assistance Warranty and Service Guide.

    Special Vehicle means a 2019MY Endura onwards, 2019MY Focus onwards, 2019.75MY Ranger onwards, 2019.75MY Everest onwards, 2019.75MY Transit onwards, 2019.75MY Transit Custom onwards, 2020.25MY Fiesta ST onwards, 2020.25MY Focus ST onwards, 2020MY Mustang onwards vehicles (excluding R-Spec), 2020.75MY Puma onwards, 2020.75MY Escape onwards and 2021MY Mustang Mach 1 onwards  first purchased by a Private or Blue Fleet customer or as a dealer demonstrator/service loaner (CCLV) vehicles, excluding vehicles purchased under Ford’s Privilege Club program or Ford’s Dealership Employee Program and provided it is a Ford Vehicle(s) as defined in these Terms and Conditions and eligible 2020MY Mustang R-Spec vehicles first purchased by a Private Retail customer only.

    Special Price means the maximum price (published at the time of Special Vehicle purchase) for an Included Service at a Participating Dealer. Special Vehicles are eligible for the Special Price of $299 (including GST) for an Included Service, excluding Transit and Transit Custom vehicles (prior to 2021.25MY) which are eligible for the Special Price of $349 (including GST) for an Included Service and 2021.25MY Transit onwards and 2021.25MY Transit Custom onwards vehicles which are eligible for the Special Price of $399 (including GST) for an Included Service.

    Additional Schedule Maintenance Items means any additional scheduled maintenance items requiring routine servicing as set out in the Customer Assistance, Warranty and Service Guide.

    A or B Scheduled Services mean for all Special Vehicles each scheduled A or B service which are scheduled to occur at each 15,000km or 12 month interval, except Transit and Transit Custom vehicles which are scheduled to occur at each 30,000km or 12 month interval, as set out in the Customer Assistance Warranty and Service Guide, and except Mustang R-Spec vehicles which are scheduled to occur at each 10,000km or 6 month interval, and only includes A Logbook services, excluding any Additional Service Items, as per the Customer Assistance Warranty and Service Guide.

    Pursuant and subject to these terms and conditions, until a Special Vehicle reaches the earlier of 4 years or 60,000kms (or 120,000kms for Transit/Transit Custom vehicles, and 2 years or 40,000kms for Mustang R-Spec vehicles) the cost of an Included Service performed by a Participating Dealer will be equal to or less than the Special Price.

    2. What is covered in the Special Price?

    The Special Price covers the:

    (a) labour;

    (b) parts (subject to condition 3 below)

    (c) lubricants; and

    (d) sundries which includes items such as oil and waste recycling and or removal, workshop supplies etc.

    required to provide the items in each Included Service which are specified in the A and B service schedules in the Customer Assistance, Warranty and Service Guide. 

    3. The Special Price does not cover the following items which will be at an additional cost when needed:

    • Additional Schedule Maintenance Items that are required, such as brake fluid replacement, tyre rotations and air conditioner check.
    • Directional tyre rotation where required;
    • Repair of accident damage to any component of the vehicle;
    • Additional maintenance due to modification from original specification;
    • Normal wear and tear consumable items requiring additional maintenance (including but not limited to brake pads replacement, fuses, wiper blades, batteries, tyres, wheel alignment adjustment);
    • Items that are identified as requiring more frequent attention depending on operating conditions (as described in the Ford Customer Assistance, Warranty and Service Guide C Service Conditions);
    • Air conditioners filter replacement;
    • Anything not specified in the A and B service schedules in the Customer Assistance, Warranty and Service Guide such as additional items of labour, parts or fluids;
    • Additional maintenance and repairs that may be recommended by your Authorised Ford Dealer to suit your individual driving characteristics;
    • Service or maintenance of non-genuine Ford parts;
    • Service, fitment or maintenance of any accessories, including Ford accessories.

    It is your responsibility to ensure that you present your vehicle for servicing at the recommended intervals. If you fail to do so, additional work may be identified which is not included in the Special Price.

    Please note: Authorised Ford Dealers are required to advise you if any additional service or maintenance work is required. You should be informed prior to that work being undertaken and your consent should be requested and obtained before the Authorised Ford Dealer undertakes the additional service or maintenance work.

    4. How often will the prices be changed?

    Ford will update the Ford website (ford.com.au/service/calculator) with any changes to maximum prices for Included Services at times when it is appropriate to do so. For the avoidance of doubt, any changes to the maximum prices for Included Services will only apply to Special Vehicles first sold after the date of the change.

    5. Terms and Conditions

    This offer cannot be transferred to any other vehicle and remains with a Special Vehicle until it reaches the earlier of 4 years or 60,000kms, or 4 years or 120,000kms for Transit/Transit Custom vehicles, or 2 years or 40,000kms for Mustang R-Spec vehicles, regardless of ownership.

    An Included Service must be completed before the earlier of:

    a) the expiry of three months from the date the particular A or B Scheduled Service is scheduled to occur; or

    b) the odometer passes 3,000kms over the kilometre limit for the particular A or B Scheduled Service.

    If the Customer fails to have the Included Service completed within the above parameters, the Special Price will no longer be available for the Included Service due at that service interval; however the Special Price for the next Included Service, if any, may become available. 

    No refund is payable for any Included Services which are not claimed in accordance with these terms and conditions.

    After the Special Vehicle reaches the earlier of 4 years or 60,000 kms (or 120,000kms for Transit/Transit Custom vehicles, or 2 years or 40,000kms for Mustang R-Spec vehicles), pricing for future A or B Scheduled Services will still be available via the Ford Service Calculator but will not be at the Special Price level.

    TERMS AND CONDITIONS OF FORD 4 YEAR SERVICE PROGRAM:

    1. In these Terms and Conditions:

    Authorised Ford Dealer means a Dealer appointed by Ford to sell new and /or demonstrator vehicles of the kind marketed from time to time by Ford in Australia and to perform Ford warranty service on such vehicles.

    Customer Assistance, Warranty and Service Guide means the official Ford Customer Assistance Warranty and Service guide (also referred to as the "logbook") supplied with the vehicle at the time of purchase, which includes warranty and maintenance records.

    Ford means Ford Motor Company of Australia Limited, ABN 30 004 116 223.

    Ford Vehicle(s) means a Ford branded vehicle produced in Australia or imported by Ford and distributed in Australia and specifically excludes:

    (a) privately imported vehicles; and

    (b) 'grey import' vehicles, i.e. vehicles imported other than through authorised Ford channels for the purpose of resale.

    Participating Dealer means an Authorised Ford Dealer who participates in this customer program and agrees to perform all Included Services for a price equal to or less than the Special Price pursuant to these terms and conditions.

    Included Service means a service which is included in the program being one of the first four A or B Scheduled Services, required on a Special Vehicle that has not reached the earlier of 4 years or 60,000kms (or 120,000kms for Transit/Transit Custom vehicles). For Mustang R-Spec vehicles, the service program only includes A Logbook services for 24 months / 40,000kms (whichever comes first), excluding any Additional Service Items, as per the Customer Assistance Warranty and Service Guide.

    Special Vehicle means a 2019MY Endura onwards, 2019MY Focus onwards, 2019.75MY Ranger onwards, 2019.75MY Everest onwards, 2019.75MY Transit onwards, 2019.75MY Transit Custom onwards, 2020.25MY Fiesta ST onwards, 2020.25MY Focus ST onwards, 2020MY Mustang onwards vehicles (excluding R-Spec), 2020.75MY Puma onwards, 2020.75MY Escape onwards and 2021MY Mustang Mach 1 onwards  first purchased by a Private or Blue Fleet customer or as a dealer demonstrator/service loaner (CCLV) vehicles, excluding vehicles purchased under Ford’s Privilege Club program or Ford’s Dealership Employee Program and provided it is a Ford Vehicle(s) as defined in these Terms and Conditions and eligible 2020MY Mustang R-Spec vehicles first purchased by a Private Retail customer only.

    Special Price means the maximum price (published at the time of Special Vehicle purchase) for an Included Service at a Participating Dealer. Special Vehicles are eligible for the Special Price of $299 (including GST) for an Included Service, excluding Transit and Transit Custom vehicles (prior to 2021.25MY) which are eligible for the Special Price of $349 (including GST) for an Included Service and 2021.25MY Transit onwards and 2021.25MY Transit Custom onwards vehicles which are eligible for the Special Price of $399 (including GST) for an Included Service.

    Additional Schedule Maintenance Items means any additional scheduled maintenance items requiring routine servicing as set out in the Customer Assistance, Warranty and Service Guide.

    A or B Scheduled Services mean for all Special Vehicles each scheduled A or B service which are scheduled to occur at each 15,000km or 12 month interval, except Transit and Transit Custom vehicles which are scheduled to occur at each 30,000km or 12 month interval, as set out in the Customer Assistance Warranty and Service Guide, and except Mustang R-Spec vehicles which are scheduled to occur at each 10,000km or 6 month interval, and only includes A Logbook services, excluding any Additional Service Items, as per the Customer Assistance Warranty and Service Guide.

    Pursuant and subject to these terms and conditions, until a Special Vehicle reaches the earlier of 4 years or 60,000kms (or 120,000kms for Transit/Transit Custom vehicles, and 2 years or 40,000kms for Mustang R-Spec vehicles) the cost of an Included Service performed by a Participating Dealer will be equal to or less than the Special Price.

    2. What is covered in the Special Price?

    The Special Price covers the:

    (a) labour;

    (b) parts (subject to condition 3 below)

    (c) lubricants; and

    (d) sundries which includes items such as oil and waste recycling and or removal, workshop supplies etc.

    required to provide the items in each Included Service which are specified in the A and B service schedules in the Customer Assistance, Warranty and Service Guide. 

    3. The Special Price does not cover the following items which will be at an additional cost when needed:

    • Additional Schedule Maintenance Items that are required, such as brake fluid replacement, tyre rotations and air conditioner check.
    • Directional tyre rotation where required;
    • Repair of accident damage to any component of the vehicle;
    • Additional maintenance due to modification from original specification;
    • Normal wear and tear consumable items requiring additional maintenance (including but not limited to brake pads replacement, fuses, wiper blades, batteries, tyres, wheel alignment adjustment);
    • Items that are identified as requiring more frequent attention depending on operating conditions (as described in the Ford Customer Assistance, Warranty and Service Guide C Service Conditions);
    • Air conditioners filter replacement;
    • Anything not specified in the A and B service schedules in the Customer Assistance, Warranty and Service Guide such as additional items of labour, parts or fluids;
    • Additional maintenance and repairs that may be recommended by your Authorised Ford Dealer to suit your individual driving characteristics;
    • Service or maintenance of non-genuine Ford parts;
    • Service, fitment or maintenance of any accessories, including Ford accessories.

    It is your responsibility to ensure that you present your vehicle for servicing at the recommended intervals. If you fail to do so, additional work may be identified which is not included in the Special Price.

    Please note: Authorised Ford Dealers are required to advise you if any additional service or maintenance work is required. You should be informed prior to that work being undertaken and your consent should be requested and obtained before the Authorised Ford Dealer undertakes the additional service or maintenance work.

    4. How often will the prices be changed?

    Ford will update the Ford website (ford.com.au/service/calculator) with any changes to maximum prices for Included Services at times when it is appropriate to do so. For the avoidance of doubt, any changes to the maximum prices for Included Services will only apply to Special Vehicles first sold after the date of the change.

    5. Terms and Conditions

    This offer cannot be transferred to any other vehicle and remains with a Special Vehicle until it reaches the earlier of 4 years or 60,000kms, or 4 years or 120,000kms for Transit/Transit Custom vehicles, or 2 years or 40,000kms for Mustang R-Spec vehicles, regardless of ownership.

    An Included Service must be completed before the earlier of:

    a) the expiry of three months from the date the particular A or B Scheduled Service is scheduled to occur; or

    b) the odometer passes 3,000kms over the kilometre limit for the particular A or B Scheduled Service.

    If the Customer fails to have the Included Service completed within the above parameters, the Special Price will no longer be available for the Included Service due at that service interval; however the Special Price for the next Included Service, if any, may become available. 

    No refund is payable for any Included Services which are not claimed in accordance with these terms and conditions.

    After the Special Vehicle reaches the earlier of 4 years or 60,000 kms (or 120,000kms for Transit/Transit Custom vehicles, or 2 years or 40,000kms for Mustang R-Spec vehicles), pricing for future A or B Scheduled Services will still be available via the Ford Service Calculator but will not be at the Special Price level.

  • BRAKES PRICE PROMISE TERMS AND CONDITIONS

    BRAKES PRICE PROMISE TERMS AND CONDITIONS

    1. In these Terms and Conditions:

    Authorised Ford Dealer means a Dealer appointed by Ford to sell new and /or demonstrator vehicles of the kind marketed from time to time by Ford in Australia and to perform Ford warranty service on such vehicles. 

    Brake Replacement means the replacement of brake pads or brake shoes on an Eligible Vehicles at a Participating Dealer using Ford genuine brake pads or brake shoes. 

    Brake Service means Brake Replacement performed for a price equal to or less than the current Brake Service Published Price pursuant to these terms and conditions. 

    Brake Service Published Price means the maximum price for a specified Brake Service as published at www.ford.com.au/owners/service/brakes and as amended from time to time. 

    Customer means any owner of an Eligible Vehicle. 

    Eligible Vehicles means all Ford Vehicles as defined in these terms and conditions and specifically excludes: 

    (a) Fiesta, Mondeo, Falcon, Falcon Ute, Territory, and Mustang 

    (b) Performance Vehicles: Ranger Raptor, Mustang Mach 1, Mustang R-SPEC, Mustang BULLITT, FPV, Focus RS, Falcon Sprint, and ST Models

    (c) Vehicles over the age of 7 years

    Ford means Ford Motor Company of Australia Pty Limited, ABN 30 004 116 223. 

    Ford Vehicle(s) means a Ford branded vehicle produced in Australia or imported by Ford and distributed in Australia. 

    Participating Dealer: means an Authorised Ford Dealer who agrees to perform Brake Services for a price equal to or less than the current Brake Service Published Price pursuant to these terms and conditions. 

    2. What is covered in the Brake Service Published Price?

    The applicable Brake Service Published Price will cover the Brake Services undertaken on Eligible Vehicles. Any additional labour, items and servicing will not be covered in the Brake Service Published Price. 

    The standard items in each Brake Service are: 

    (a) labour; 

    (b) brake pads (where necessary); 

    (c) brake shoes (where necessary); 

    3. How often will the prices be changed? 

    Ford will update the Ford website (www.ford.com.au/owners/service/brakes) with any changes to the Brake Service Published Price at times when it is appropriate to do so. 

    4. How long will this program run for?

    Ford reserves the right to change or extend this program at any time.

    1. In these Terms and Conditions:

    Authorised Ford Dealer means a Dealer appointed by Ford to sell new and /or demonstrator vehicles of the kind marketed from time to time by Ford in Australia and to perform Ford warranty service on such vehicles. 

    Brake Replacement means the replacement of brake pads or brake shoes on an Eligible Vehicles at a Participating Dealer using Ford genuine brake pads or brake shoes. 

    Brake Service means Brake Replacement performed for a price equal to or less than the current Brake Service Published Price pursuant to these terms and conditions. 

    Brake Service Published Price means the maximum price for a specified Brake Service as published at www.ford.com.au/owners/service/brakes and as amended from time to time. 

    Customer means any owner of an Eligible Vehicle. 

    Eligible Vehicles means all Ford Vehicles as defined in these terms and conditions and specifically excludes: 

    (a) Fiesta, Mondeo, Falcon, Falcon Ute, Territory, and Mustang 

    (b) Performance Vehicles: Ranger Raptor, Mustang Mach 1, Mustang R-SPEC, Mustang BULLITT, FPV, Focus RS, Falcon Sprint, and ST Models

    (c) Vehicles over the age of 7 years

    Ford means Ford Motor Company of Australia Pty Limited, ABN 30 004 116 223. 

    Ford Vehicle(s) means a Ford branded vehicle produced in Australia or imported by Ford and distributed in Australia. 

    Participating Dealer: means an Authorised Ford Dealer who agrees to perform Brake Services for a price equal to or less than the current Brake Service Published Price pursuant to these terms and conditions. 

    2. What is covered in the Brake Service Published Price?

    The applicable Brake Service Published Price will cover the Brake Services undertaken on Eligible Vehicles. Any additional labour, items and servicing will not be covered in the Brake Service Published Price. 

    The standard items in each Brake Service are: 

    (a) labour; 

    (b) brake pads (where necessary); 

    (c) brake shoes (where necessary); 

    3. How often will the prices be changed? 

    Ford will update the Ford website (www.ford.com.au/owners/service/brakes) with any changes to the Brake Service Published Price at times when it is appropriate to do so. 

    4. How long will this program run for?

    Ford reserves the right to change or extend this program at any time.

  • FORD NATIONAL ROADSIDE ASSISTANCE & AUTO CLUB LIFESTYLE MEMBERSHIP TERMS AND CONDITIONS

    FORD NATIONAL ROADSIDE ASSISTANCE & AUTO CLUB LIFESTYLE MEMBERSHIP TERMS AND CONDITIONS

    1. In these Terms and Conditions:

    Authorised Ford Dealer means a Dealer appointed by Ford to sell new and/or demonstrator vehicles of the kind marketed from time to time by Ford in Australia and to perform Ford warranty service on such vehicles.

    Blue Business Fleet Customer means a customer with a valid ABN who owns a fleet of up to five motor vehicles and a minimum of one Eligible Vehicle.

    Eligible Vehicles means all Ford Vehicles as defined in these Terms and Conditions and specifically excludes:
    (a) privately imported vehicles;
    (b) 'grey import' vehicles, i.e. vehicles imported other than through authorised Ford channels for the purpose of resale

    Ford Vehicle(s) means a Ford branded vehicle produced in Australia or imported by Ford and distributed in Australia.

    Participating Dealer means an Authorised Ford Dealer who provides Ford Roadside Assistance and Auto Club Lifestyle Membership to Retail Customers and Blue Business Fleet Customers with Standard Services pursuant to these terms and conditions.

    Retail Customer means a natural person who owns a fleet of up to five motor vehicles and a minimum of one Eligible Vehicle and did not obtain any fleet or government discounts when purchasing the Eligible Vehicle.

    Standard Service means for all Ford Vehicles, each standard scheduled A or B services which are scheduled to occur per their required servicing intervals as set out in the Customer Assistance, Warranty and Service Guides.

    For customers who purchase or service their Ford vehicle from 1 March 2021 -

    Roadside Assistance and Auto Club Lifestyle Membership means Ford National Roadside Assistance and State Auto Club Lifestyle Membership program offered when you service your Ford vehicle at a Ford Dealership for Retail Customers and Blue Business Fleet Customers only.

    State Auto Club means any of the following:

    National Roads and Motorists’ Association Limited;
    Royal Automobile Club of Victoria (RACV) Ltd;
    The Royal Automobile Club of Queensland Limited;
    The Royal Automobile Association of South Australia Inc;
    The Royal Automobile Club of WA (Incorporated);
    The Royal Automobile Club of Tasmania Limited;
    Automobile Association of Northern Territory Inc; and/or their respective wholly owned subsidiaries;

    Pursuant and subject to these terms and conditions, Roadside Assistance and Auto Club Lifestyle Membership is available with Standard Services at Participating Dealers for up to 7 years (unlimited km).

    a) Eligibility Criteria

    Roadside Assistance and State Auto Club Lifestyle Membership is available from Ford Dealers only. Customers not eligible to receive the Roadside Assistance and State Auto Club Lifestyle Membership offer, and customers of non-participating Dealers, may still be offered Roadside Assistance only.

    Further eligibility criteria are as follows:

    New Ford Vehicle Buyers – eligible for up to 12 months Ford Roadside Assistance and Auto Club Lifestyle Membership, applicable to Retail and Blue Business Fleet Customers when they purchase a new Ford branded vehicle.

    Standard Servicing Customers – up to 12 months Roadside Assistance and Auto Club Lifestyle Membership with every eligible standard service at a participating Ford Dealer.

    - Eligible vehicles: All new Ford imported vehicles that are sold to / or owned by a Retail Customer or a Blue Business Fleet Customer, have not yet reached 7 years of age, and / or carry out their next eligible standard service at a participating Ford Dealer on or after 1 March 2021.
    - The 12 month Roadside Assistance and Auto Club Lifestyle Membership is only valid for the nominated vehicle and cannot be transferred to any other vehicle.

    b) Length of Cover

    The Roadside Assistance and State Auto Club Lifestyle Membership program is valid from the date of your last eligible Standard Service or from the date you purchased your new Ford vehicle for 12 months or until the date you complete your next eligible Standard Service (which will include a new 12 month period of Roadside Assistance and State Auto Club Lifestyle Membership if you remain eligible), whichever occurs first.

    c) Membership Differences for Ford Customers

    General Differences

    In most cases, the State Auto Club Lifestyle Membership offered to Ford customers is the same as a full priced Member benefits program available for purchase directly from the relevant State Auto Club, or rewards benefits and savings available to customers as part of a full priced State Auto Club membership.

    • Towing: Where Ford members are eligible to be towed, Ford members will be towed to the nearest Ford Dealership or authorised Ford Service Centre. Should towing to one of these locations exceed the roadside assistance towing benefits of their nominated State Auto Club, then Ford will pay the difference, in accordance with the relevant Club’s general conditions, exclusions and limitations. If the Ford member requests to be towed to an alternative location, it may be at their expense.
    • Batteries: Ford batteries are covered under a 12 month warranty and will be replaced at no cost to the member if the battery fails while under this warranty period.

     

    State Auto Club Lifestyle Membership covers the individual whereas Roadside Assistance covers the vehicle. Where a customer sells their vehicle, the State Auto Club Lifestyle Membership will remain with the selling customer until the active 12 month period expires, and Roadside Assistance will remain with the vehicle for the same period, or until the new owner services the vehicle at an authorised Ford Dealership, and a new 12 month term of Roadside Assistance and State Auto Club Lifestyle Membership commences.

    Where an individual has an existing Auto Club Membership, the two will be linked ensuring continuity of the member’s "years of membership" benefits. State Auto Club Lifestyle Membership is in addition to any existing Auto Club Membership. If the existing Auto Club Membership is a Roadside Assistance product, then depending on the Auto Club or the Roadside Assistance product, for any remaining portion of any existing membership, at the time the new State Auto Club Lifestyle Membership is conferred, customers may be given two options:

    1. Continue as an existing Auto Club Member to ensure, where applicable, they are covered for Roadside Assistance in any vehicle they drive. This will require no action from the member as the membership will continue running until the expiration date, at which time a separate renewal notice will be issued. OR;
    2. Place their existing Auto Club Membership "on hold" whilst they have 12 months individual-based State Auto Club Lifestyle Membership, and vehicle-based Roadside Assistance for their Ford vehicle, after which on the member contacting their Auto Club, the existing membership will be re-established.

    d) Roadside Assistance and State Auto Club Lifestyle Membership: Benefits Overview

    Roadside Assistance benefits available to all Ford customers includes:

    - 24 hour roadside assistance, 365 days per year:
    Should you require assistance following a breakdown, call via our toll-free hotline 13 3673 (13 FORD) for support at roadside 24 hours a day, 365 days per year - anywhere in Australia through your State/Territory Auto Club.
    - Flat battery: Roadside Assistance will jump-start a flat battery or arrange a battery replacement. For 12 months from the first date of vehicle registration, if your battery fails, Roadside Assistance will replace it at no cost to you.
    - Out of fuel: Roadside Assistance will assist you with the provision of petrol or diesel, where available, to enable you to travel to the nearest re-fuelling facility or, alternatively, arrange a tow. Fuel cost may be at the owner’s expense. Dedicated LPG vehicles will require towing to your nearest licensed LPG re-fuelling facility (within towing limits).
    - Flat tyre: Roadside Assistance will change a flat tyre (where vehicle has a serviceable spare) or, if necessary, a tow will be arranged to the nearest Ford Dealer.
    - Lockout: Roadside Assistance will assist where possible in opening your vehicle, locating and delivering your spare keys (where applicable), or arranging a tow. This is limited to $150 per incident and provided based on adequate proof of ownership shown.
    - Mechanical breakdown: Where applicable, a Service Patrol Vehicle will be dispatched to assist the mobilisation of your vehicle at the roadside.
    - Towing: In the event that a vehicle cannot be mobilised at roadside, that vehicle will be towed to the nearest Ford Dealer or authorised Ford Service outlet.

    State Auto Club Lifestyle Membership benefits available to eligible Retail and Blue Fleet customers includes: Access to various State Auto Club Rewards and Benefits programs and savings. As these programs and savings vary between Clubs, refer to your relevant State Auto Club website for details:

    NRMA (NSW): https://www.mynrma.com.au/membership/nrma-blue
    RACV (VIC): https://www.racv.com.au/membership/become-a-member/racv-personal-membership.html
    RACQ (QLD): http://racq.com/benefits
    RACT (TAS): ract.com.au/member-rewards
    RAC (WA): rac.com.au/rewards
    RAA (SA): www.raa.com.au/member-benefits
    AANT (NT): https://www.aant.com.au/membership/member-benefits

    For customers who purchased or serviced their vehicle prior to 1 March 2021 -

    IMPORTANT: Please note that the Roadside Assistance benefits listed here form a brief overview only and do differ between each of the various State Auto Clubs. For a full list of your roadside benefits including towing entitlements, and the terms and conditions of your Ford package, please contact your relevant State Auto Club or visit their website. By taking up the State Auto Club Membership with Roadside Assistance, you agree to your State Auto Club’s constitution, by-laws, membership and product terms and conditions, and privacy statement, available on your State Auto Club’s website.

    e) Calling for Roadside Assistance

    State Auto Club members can call for roadside assistance by phoning 13 36 73 and are encouraged to tell the operator that they have obtained roadside assistance courtesy of either purchasing or servicing their Ford. The operator will ask the following information:

    Name
    Registration number of the vehicle
    Precise location of the vehicle
    A brief description of the problem
    A contact telephone number (where possible)

    1. In these Terms and Conditions:

    Authorised Ford Dealer means a Dealer appointed by Ford to sell new and/or demonstrator vehicles of the kind marketed from time to time by Ford in Australia and to perform Ford warranty service on such vehicles.

    Blue Business Fleet Customer means a customer with a valid ABN who owns a fleet of up to five motor vehicles and a minimum of one Eligible Vehicle.

    Eligible Vehicles means all Ford Vehicles as defined in these Terms and Conditions and specifically excludes:
    (a) privately imported vehicles;
    (b) 'grey import' vehicles, i.e. vehicles imported other than through authorised Ford channels for the purpose of resale

    Ford Vehicle(s) means a Ford branded vehicle produced in Australia or imported by Ford and distributed in Australia.

    Participating Dealer means an Authorised Ford Dealer who provides Ford Roadside Assistance and Auto Club Lifestyle Membership to Retail Customers and Blue Business Fleet Customers with Standard Services pursuant to these terms and conditions.

    Retail Customer means a natural person who owns a fleet of up to five motor vehicles and a minimum of one Eligible Vehicle and did not obtain any fleet or government discounts when purchasing the Eligible Vehicle.

    Standard Service means for all Ford Vehicles, each standard scheduled A or B services which are scheduled to occur per their required servicing intervals as set out in the Customer Assistance, Warranty and Service Guides.

    For customers who purchase or service their Ford vehicle from 1 March 2021 -

    Roadside Assistance and Auto Club Lifestyle Membership means Ford National Roadside Assistance and State Auto Club Lifestyle Membership program offered when you service your Ford vehicle at a Ford Dealership for Retail Customers and Blue Business Fleet Customers only.

    State Auto Club means any of the following:

    National Roads and Motorists’ Association Limited;
    Royal Automobile Club of Victoria (RACV) Ltd;
    The Royal Automobile Club of Queensland Limited;
    The Royal Automobile Association of South Australia Inc;
    The Royal Automobile Club of WA (Incorporated);
    The Royal Automobile Club of Tasmania Limited;
    Automobile Association of Northern Territory Inc; and/or their respective wholly owned subsidiaries;

    Pursuant and subject to these terms and conditions, Roadside Assistance and Auto Club Lifestyle Membership is available with Standard Services at Participating Dealers for up to 7 years (unlimited km).

    a) Eligibility Criteria

    Roadside Assistance and State Auto Club Lifestyle Membership is available from Ford Dealers only. Customers not eligible to receive the Roadside Assistance and State Auto Club Lifestyle Membership offer, and customers of non-participating Dealers, may still be offered Roadside Assistance only.

    Further eligibility criteria are as follows:

    New Ford Vehicle Buyers – eligible for up to 12 months Ford Roadside Assistance and Auto Club Lifestyle Membership, applicable to Retail and Blue Business Fleet Customers when they purchase a new Ford branded vehicle.

    Standard Servicing Customers – up to 12 months Roadside Assistance and Auto Club Lifestyle Membership with every eligible standard service at a participating Ford Dealer.

    - Eligible vehicles: All new Ford imported vehicles that are sold to / or owned by a Retail Customer or a Blue Business Fleet Customer, have not yet reached 7 years of age, and / or carry out their next eligible standard service at a participating Ford Dealer on or after 1 March 2021.
    - The 12 month Roadside Assistance and Auto Club Lifestyle Membership is only valid for the nominated vehicle and cannot be transferred to any other vehicle.

    b) Length of Cover

    The Roadside Assistance and State Auto Club Lifestyle Membership program is valid from the date of your last eligible Standard Service or from the date you purchased your new Ford vehicle for 12 months or until the date you complete your next eligible Standard Service (which will include a new 12 month period of Roadside Assistance and State Auto Club Lifestyle Membership if you remain eligible), whichever occurs first.

    c) Membership Differences for Ford Customers

    General Differences

    In most cases, the State Auto Club Lifestyle Membership offered to Ford customers is the same as a full priced Member benefits program available for purchase directly from the relevant State Auto Club, or rewards benefits and savings available to customers as part of a full priced State Auto Club membership.

    • Towing: Where Ford members are eligible to be towed, Ford members will be towed to the nearest Ford Dealership or authorised Ford Service Centre. Should towing to one of these locations exceed the roadside assistance towing benefits of their nominated State Auto Club, then Ford will pay the difference, in accordance with the relevant Club’s general conditions, exclusions and limitations. If the Ford member requests to be towed to an alternative location, it may be at their expense.
    • Batteries: Ford batteries are covered under a 12 month warranty and will be replaced at no cost to the member if the battery fails while under this warranty period.

     

    State Auto Club Lifestyle Membership covers the individual whereas Roadside Assistance covers the vehicle. Where a customer sells their vehicle, the State Auto Club Lifestyle Membership will remain with the selling customer until the active 12 month period expires, and Roadside Assistance will remain with the vehicle for the same period, or until the new owner services the vehicle at an authorised Ford Dealership, and a new 12 month term of Roadside Assistance and State Auto Club Lifestyle Membership commences.

    Where an individual has an existing Auto Club Membership, the two will be linked ensuring continuity of the member’s "years of membership" benefits. State Auto Club Lifestyle Membership is in addition to any existing Auto Club Membership. If the existing Auto Club Membership is a Roadside Assistance product, then depending on the Auto Club or the Roadside Assistance product, for any remaining portion of any existing membership, at the time the new State Auto Club Lifestyle Membership is conferred, customers may be given two options:

    1. Continue as an existing Auto Club Member to ensure, where applicable, they are covered for Roadside Assistance in any vehicle they drive. This will require no action from the member as the membership will continue running until the expiration date, at which time a separate renewal notice will be issued. OR;
    2. Place their existing Auto Club Membership "on hold" whilst they have 12 months individual-based State Auto Club Lifestyle Membership, and vehicle-based Roadside Assistance for their Ford vehicle, after which on the member contacting their Auto Club, the existing membership will be re-established.

    d) Roadside Assistance and State Auto Club Lifestyle Membership: Benefits Overview

    Roadside Assistance benefits available to all Ford customers includes:

    - 24 hour roadside assistance, 365 days per year:
    Should you require assistance following a breakdown, call via our toll-free hotline 13 3673 (13 FORD) for support at roadside 24 hours a day, 365 days per year - anywhere in Australia through your State/Territory Auto Club.
    - Flat battery: Roadside Assistance will jump-start a flat battery or arrange a battery replacement. For 12 months from the first date of vehicle registration, if your battery fails, Roadside Assistance will replace it at no cost to you.
    - Out of fuel: Roadside Assistance will assist you with the provision of petrol or diesel, where available, to enable you to travel to the nearest re-fuelling facility or, alternatively, arrange a tow. Fuel cost may be at the owner’s expense. Dedicated LPG vehicles will require towing to your nearest licensed LPG re-fuelling facility (within towing limits).
    - Flat tyre: Roadside Assistance will change a flat tyre (where vehicle has a serviceable spare) or, if necessary, a tow will be arranged to the nearest Ford Dealer.
    - Lockout: Roadside Assistance will assist where possible in opening your vehicle, locating and delivering your spare keys (where applicable), or arranging a tow. This is limited to $150 per incident and provided based on adequate proof of ownership shown.
    - Mechanical breakdown: Where applicable, a Service Patrol Vehicle will be dispatched to assist the mobilisation of your vehicle at the roadside.
    - Towing: In the event that a vehicle cannot be mobilised at roadside, that vehicle will be towed to the nearest Ford Dealer or authorised Ford Service outlet.

    State Auto Club Lifestyle Membership benefits available to eligible Retail and Blue Fleet customers includes: Access to various State Auto Club Rewards and Benefits programs and savings. As these programs and savings vary between Clubs, refer to your relevant State Auto Club website for details:

    NRMA (NSW): https://www.mynrma.com.au/membership/nrma-blue
    RACV (VIC): https://www.racv.com.au/membership/become-a-member/racv-personal-membership.html
    RACQ (QLD): http://racq.com/benefits
    RACT (TAS): ract.com.au/member-rewards
    RAC (WA): rac.com.au/rewards
    RAA (SA): www.raa.com.au/member-benefits
    AANT (NT): https://www.aant.com.au/membership/member-benefits

    For customers who purchased or serviced their vehicle prior to 1 March 2021 -

    IMPORTANT: Please note that the Roadside Assistance benefits listed here form a brief overview only and do differ between each of the various State Auto Clubs. For a full list of your roadside benefits including towing entitlements, and the terms and conditions of your Ford package, please contact your relevant State Auto Club or visit their website. By taking up the State Auto Club Membership with Roadside Assistance, you agree to your State Auto Club’s constitution, by-laws, membership and product terms and conditions, and privacy statement, available on your State Auto Club’s website.

    e) Calling for Roadside Assistance

    State Auto Club members can call for roadside assistance by phoning 13 36 73 and are encouraged to tell the operator that they have obtained roadside assistance courtesy of either purchasing or servicing their Ford. The operator will ask the following information:

    Name
    Registration number of the vehicle
    Precise location of the vehicle
    A brief description of the problem
    A contact telephone number (where possible)

  • SYNC2 ‘SATNAV MAP UPDATES’ PROGRAM TERMS AND CONDITIONS

    SYNC2 ‘SATNAV MAP UPDATES’ PROGRAM TERMS AND CONDITIONS

    1. In these Terms and Conditions:

    Authorised Ford Dealer means a Dealer appointed by Ford to sell new and /or demonstrator vehicles of the kind marketed from time to time by Ford in Australia and to perform Ford warranty service on such vehicles.

    Customer Assistance, Warranty and Service Guide means the official Ford Customer Assistance Warranty and Service guide (also referred to as the "logbook") supplied with the vehicle at the time of purchase, which includes warranty and maintenance records.

    Eligible Vehicles means all Ford Vehicles (as defined in these Terms and Conditions) with SYNC®2 and specifically excludes: 
    (a) privately imported vehicles; 
    (b) 'grey import' vehicles, i.e. vehicles imported other than through authorised Ford channels for the purpose of resale. 

    Ford means Ford Motor Company of Australia Limited, ABN 30 004 116 223.

    Ford Vehicle(s) means a Ford branded vehicle produced in Australia or imported by Ford and distributed in Australia.

    SatNav Map Update means the satellite navigation map update provided to a customer.

    Participating Dealer: means an Authorised Ford Dealer who agrees to provide a SatNav Map Update to customers obtaining a Scheduled Service or Overnight Warranty Work pursuant to these Terms and Conditions.

    Program Period commences 1 July 2016 and ends 30 September 2024.

    Scheduled Service means for all Eligible Vehicles, each scheduled A, B or C service as set out in the Customer Assistance, Warranty and Service Guide. 

    Pursuant and subject to these terms and conditions, SatNav Map Updates are available to customers yearly on Scheduled Services to Eligible Vehicles at Participating Dealers.

    a) Eligibility Criteria for SatNav Map Updates 
    During the Program Period, any customer who completes a Scheduled Service for their Eligible Vehicle at a Participating Dealer will be eligible for a SatNav Map Update unless they already have the latest map release installed.

    Note: customers are able to update the maps in their Eligible Vehicles without completing a Scheduled Service in which case the cost of the update will be at the dealer’s discretion.

    b) How often will customers receive SatNav Map Updates?

    New map data is released once a year where available.

    1. In these Terms and Conditions:

    Authorised Ford Dealer means a Dealer appointed by Ford to sell new and /or demonstrator vehicles of the kind marketed from time to time by Ford in Australia and to perform Ford warranty service on such vehicles.

    Customer Assistance, Warranty and Service Guide means the official Ford Customer Assistance Warranty and Service guide (also referred to as the "logbook") supplied with the vehicle at the time of purchase, which includes warranty and maintenance records.

    Eligible Vehicles means all Ford Vehicles (as defined in these Terms and Conditions) with SYNC®2 and specifically excludes: 
    (a) privately imported vehicles; 
    (b) 'grey import' vehicles, i.e. vehicles imported other than through authorised Ford channels for the purpose of resale. 

    Ford means Ford Motor Company of Australia Limited, ABN 30 004 116 223.

    Ford Vehicle(s) means a Ford branded vehicle produced in Australia or imported by Ford and distributed in Australia.

    SatNav Map Update means the satellite navigation map update provided to a customer.

    Participating Dealer: means an Authorised Ford Dealer who agrees to provide a SatNav Map Update to customers obtaining a Scheduled Service or Overnight Warranty Work pursuant to these Terms and Conditions.

    Program Period commences 1 July 2016 and ends 30 September 2024.

    Scheduled Service means for all Eligible Vehicles, each scheduled A, B or C service as set out in the Customer Assistance, Warranty and Service Guide. 

    Pursuant and subject to these terms and conditions, SatNav Map Updates are available to customers yearly on Scheduled Services to Eligible Vehicles at Participating Dealers.

    a) Eligibility Criteria for SatNav Map Updates 
    During the Program Period, any customer who completes a Scheduled Service for their Eligible Vehicle at a Participating Dealer will be eligible for a SatNav Map Update unless they already have the latest map release installed.

    Note: customers are able to update the maps in their Eligible Vehicles without completing a Scheduled Service in which case the cost of the update will be at the dealer’s discretion.

    b) How often will customers receive SatNav Map Updates?

    New map data is released once a year where available.

  • SYNC3 ‘SATNAV MAP UPDATES’ PROGRAM TERMS AND CONDITIONS

    SYNC3 ‘SATNAV MAP UPDATES’ PROGRAM TERMS AND CONDITIONS

    1. In these Terms and Conditions:

    Authorised Ford Dealer means a Dealer appointed by Ford to sell new and /or demonstrator vehicles of the kind marketed from time to time by Ford in Australia and to perform Ford warranty service on such vehicles.

    Customer Assistance, Warranty and Service Guide means the official Ford Customer Assistance Warranty and Service guide (also referred to as the "logbook") supplied with the vehicle at the time of purchase, which includes warranty and maintenance records.

    Eligible Vehicles means all Ford Vehicles (as defined in these Terms and Conditions) with SYNC®3 and specifically excludes: 

    (a) privately imported vehicles; 

    (b) 'grey import' vehicles, i.e. vehicles imported other than through authorised Ford channels for the purpose of resale.

    Ford means Ford Motor Company of Australia Limited, ABN 30 004 116 223.

    Ford Vehicle(s) means a Ford branded vehicle produced in Australia or imported by Ford and distributed in Australia.

    SatNav Map Update means the satellite navigation map update provided to a customer.

    Participating Dealer: means an Authorised Ford Dealer who agrees to provide a SatNav Map Update to customers obtaining a Scheduled Service or Overnight Warranty Work pursuant to these Terms and Conditions.

    Program Period: The program commences on 1 December 2017 and will end 7 years after SYNC 3 production ends. SYNC 3 production may end without notice and at Ford’s discretion. Customers can receive annual SatNav Map Updates up to 7 years from the date of purchase.

    Scheduled Service means for all Eligible Vehicles, each scheduled A, B or C service as set out in the Customer Assistance, Warranty and Service Guide. 

    Pursuant and subject to these terms and conditions, SatNav Map Updates are available to customers yearly on Scheduled Services to Eligible Vehicles at Participating Dealers.

    a) Eligibility Criteria for SatNav Map Updates 
    During the Program Period, any customer who completes a Scheduled Service for their Eligible Vehicle at a Participating Dealer will be eligible for a SatNav Map Update unless they already have the latest map release installed.

    Note: customers are able to update the maps in their Eligible Vehicles without completing a Scheduled Service in which case the cost of the update will be at the dealer’s discretion.

    b) How often will customers receive SatNav Map Updates?

    New map data is released once a year where available.

    1. In these Terms and Conditions:

    Authorised Ford Dealer means a Dealer appointed by Ford to sell new and /or demonstrator vehicles of the kind marketed from time to time by Ford in Australia and to perform Ford warranty service on such vehicles.

    Customer Assistance, Warranty and Service Guide means the official Ford Customer Assistance Warranty and Service guide (also referred to as the "logbook") supplied with the vehicle at the time of purchase, which includes warranty and maintenance records.

    Eligible Vehicles means all Ford Vehicles (as defined in these Terms and Conditions) with SYNC®3 and specifically excludes: 

    (a) privately imported vehicles; 

    (b) 'grey import' vehicles, i.e. vehicles imported other than through authorised Ford channels for the purpose of resale.

    Ford means Ford Motor Company of Australia Limited, ABN 30 004 116 223.

    Ford Vehicle(s) means a Ford branded vehicle produced in Australia or imported by Ford and distributed in Australia.

    SatNav Map Update means the satellite navigation map update provided to a customer.

    Participating Dealer: means an Authorised Ford Dealer who agrees to provide a SatNav Map Update to customers obtaining a Scheduled Service or Overnight Warranty Work pursuant to these Terms and Conditions.

    Program Period: The program commences on 1 December 2017 and will end 7 years after SYNC 3 production ends. SYNC 3 production may end without notice and at Ford’s discretion. Customers can receive annual SatNav Map Updates up to 7 years from the date of purchase.

    Scheduled Service means for all Eligible Vehicles, each scheduled A, B or C service as set out in the Customer Assistance, Warranty and Service Guide. 

    Pursuant and subject to these terms and conditions, SatNav Map Updates are available to customers yearly on Scheduled Services to Eligible Vehicles at Participating Dealers.

    a) Eligibility Criteria for SatNav Map Updates 
    During the Program Period, any customer who completes a Scheduled Service for their Eligible Vehicle at a Participating Dealer will be eligible for a SatNav Map Update unless they already have the latest map release installed.

    Note: customers are able to update the maps in their Eligible Vehicles without completing a Scheduled Service in which case the cost of the update will be at the dealer’s discretion.

    b) How often will customers receive SatNav Map Updates?

    New map data is released once a year where available.

CONTACT US

Contact Us

Need more help? Click to find more ways to connect with Ford 

Contact Us

Need more help? Click to find more ways to connect with Ford 

FIND a DEALER

Locate a Dealer

Connect nearest dealer to help you

Locate a Dealer

Connect nearest dealer to help you

BOOK A SERVICE

Book a Service

Click here to book online

Book a Service

Click here to book online