Q: What is Ford Insure?
Secure Your Ford with Ford Insurance | Ford Australia
Why choose Ford Insure
Ford Genuine Parts1 maintain the integrity of your car by ensuring it performs the way it’s meant to. It’s the same with Ford Insure. Because this insurance is made specifically for your Ford, it offers key features to restore your vehicle to a high standard. These benefits are standard in every policy:
-
New Genuine
Ford Parts1Look after the integrity of your vehicle, by using only New Genuine Parts1, when possible.
-
Dealer fitted
accessories2Accessories which are fitted on your vehicle by a dealership are automatically included.
-
Automatic
off-road cover3Enjoy peace of mind with automatic off-road coverage included.
-
Removal of excess
for glass damage4The Standard Excess under your policy won't be applied for windscreen, sunroof or window glass only claims.
-
Financial GAP cover5
If your vehicle is subject to finance and deemed a total loss following an accident, the insurer will pay your outstanding secured finance amount, if it exceeds the market value.
-
Flexible payment
options6Offers you both annual or monthly payments.
-
3 year new for
old replacement7If your vehicle is accidentally damaged beyond economic repair and less than 3 years old, you could be eligible to replace it with a new one.
-
Choice of repairer8
Provides you flexibility with your choice of repairer, when possible.
-
New Genuine
Ford Parts1Look after the integrity of your vehicle, by using only New Genuine Parts1, when possible.
-
Dealer fitted
accessories2Accessories which are fitted on your vehicle by a dealership are automatically included.
-
Automatic
off-road cover3Enjoy peace of mind with automatic off-road coverage included.
-
Removal of excess for glass damage4
The Standard Excess under your policy won't be applied for windscreen, sunroof or window glass only claims.
-
Financial GAP cover5
If your vehicle is subject to finance and deemed a total loss following an accident, the insurer will pay your outstanding secured finance amount, if it exceeds the market value.
-
Flexible payment
options6Offers you both annual or monthly payments.
-
3 year new for
old replacement7If your vehicle is accidentally damaged beyond economic repair and less than 3 years old, you could be eligible to replace it with a new one.
-
Choice of repairer8
Provides you flexibility with your choice of repairer, when possible.
Extended insurance packages
Whether you bought your Ford to explore the great outdoors or as a work vehicle, our standard dealer-fit accessories2, off-road3 and trailer/caravan12 cover mean that most situations are taken care of. Our Optional Extension packages offer tailored cover at great value for those who want more.
Tradie
Additionally includes:
- Coverage for stolen or damaged tools of trade, trade stock or materials10
- Hire car costs covered following an accident9
Lifestyle
Additionally includes:
- Coverage for accidental loss of (including theft) or accidental damage to lifestyle equipment11
- Hire car costs covered following an accident9
Get started
Collision Assistance and Claims Support
Have peace of mind that if your Ford is in an incident or damaged, Ford Insure includes Choice of Repairer8, Genuine Ford Parts1 and Certified repair methods. This allows you to utilise the Ford Certified Collision Network with Ford Collision Assistance. Call to find your nearest Ford Certified Repairer and access end to end claims support, including online lodgement, so you can get back on the road sooner.
Make a Claim
Frequently Asked Questions
-
Ford Insure is a genuine Ford comprehensive Car Insurance product. Comprehensive car insurance covers you for accidental loss or damage to your vehicle (including fire or theft), and to other people’s cars and property resulting from an accident.
Features include:- New genuine Ford parts1
- Dealer fitted accessories2
- Automatic off-road cover3
- Removal of excess for glass damage4
- Financial GAP cover5
- Flexible payment options6
- 3 years new for old replacement7
- Choice of repairer8
-
Ford Insure has flexible policy options to allow you to tailor your cover. When calculating your premium we take a range of rating factors into account. These factors, and the degree to which they affect your premium, will depend upon the information you provide to us.
The following factors may have a significant impact on the calculation of your premium. This is not an exhaustive list:
- the year, make and model of the Vehicle;
- the Market Value we have assessed or Agreed Value declared by you for the Vehicle;
- your age and driving experience;
- the Aftermarket Accessories or modifications on the Vehicle;
- the place where the Vehicle is usually parked and garaged; and
- the claims experience in respect of all Vehicles and for drivers insured under the Policy.
Premiums will be reviewed on the renewal date of the Policy each year and may be varied depending on the claims experience or other factors which we may take into account -
Yes. During the application you can select from a range of vehicles, not only new vehicles. Subject to the insurers underwriting criteria, terms and conditions apply, see www.wtwco.com/fordinsure for more details and apply online.
-
Yes. During the application you can select from a range of vehicles, not only Ford vehicles. Subject to the insurers underwriting criteria, terms and conditions apply, see www.wtwco.com/fordinsure for more details and apply online.
-
- To obtain a quote – go online to www.wtwco.com/fordinsure.com
- To ask a question about Ford Insure – contact the Business Manager at your local participating Ford Dealer
-
You can submit a claim by calling 13 FORD or lodging online.
For policies starting with prefix MOTF, beginning or renewed from Jan 1 2024, claim here. -
Q: My child is a learner driver and I want to teach them to drive in the car insured with Ford Insure. Do I need to inform you?
No, you do not need to inform us. Learner drivers are automatically covered provided the instructor is legally able to instruct a learner driver and meets the policy criteria as set out in your schedule and PDS.
If at the time of a loss or damage a licensed learner driver is in control of your vehicle, the excesses that will apply are those that would have applied to the licensed passenger who is instructing the learner.
-
Yes. If your keys are lost, destroyed, stolen or damaged, or if there are reasonable grounds to believe the keys may have been duplicated, the insurer will pay the costs of replacing and/or recoding the locks and/or keys up to $5,000 per event, per vehicle during period of insurance. See Ford Insure PDS for full details.
-
Yes. The insurer will pay the reasonable cost for loss of damage to a child's seat or baby capsule that is stolen from your vehicle or damaged in an accident or fire while contained within your vehicle. See Ford Insure PDS for full details.
-
If the "Tools of Trade" option or "Tradie Package" applies, and a claim is accepted for accidental loss or damage to the vehicle, the insurer will also cover the accidental loss or damage to tools of trade, trade stock and materials up to $5,000 for any one incident. See Ford Insure PDS for full details.
-
The Insurer automatically includes coverage in the event of theft, subject to the PDS. This benefit can be upgraded to include coverage for accidents. The Tradie package and Lifestyle package include this upgrade. Provided you have included this optional benefit, if your vehicle is involved in a covered Accident regardless of fault, under a Ford Insure policy the insurer will reimburse the cost of hiring a similar vehicle providing you obtain the insurers approval. Exclusions, limitations, and daily caps apply, see Ford Insure PDS for full details.
-
The “Lifestyle Extension” option covers items which are used for sporting or leisure, can include items such as bicycles, camping equipment and the like, up to $5,000 for any one incident. See Ford Insure PDS for full details.
-
Choice of Repairer gives you the opportunity to decide where your vehicle is taken for repair. This may be to a repairer you know and trust, or it may be to a repairer that is located conveniently to your home or workplace. If you don't know a repairer, we can recommend one of our selected repairers based on a location that is most convenient to you.
You may choose any licensed repairer to repair your Vehicle. However we may invite, accept, adjust or decline estimates or arrange to move your Vehicle to another repairer acceptable to both you and us.
-
Genuine Ford parts1 have been made or selected by Ford and rigorously tested as an integral component of the vehicle to meet high quality, safety and performance standards. This ensures that your Ford will drive, function and protect you the way it was intended.
They also provide a precise fit because they are manufactured to the same specifications as those of new vehicles. This ensures that body lines, contours and gaps are the same as when your vehicle was originally manufactured.
-
Where your Vehicle is a Total Loss, and we have agreed to pay your claim we will replace your Vehicle with a new vehicle of the same make model or series so long as it is available in Australia, and your Vehicle is less than 36 months old from when it was first registered7.
Refer to "3.3 New Vehicle Replacement" in the PDS for full details. -
New Genuine Parts1 mean authentic new parts obtained through the authorised Ford Australia supply chain, so you can be assured that the parts fitted were designed and tested to Ford’s rigorous standards and will therefore perform as intended under collision conditions. Ford Insure uses New Genuine Parts1 for the life of your policy, regardless of the age of your vehicle, providing parts are still available for that model year.
If we accept a claim but are unable to fix a damaged part, where available in Australia at time of repair, we will use a new genuine manufacturer part. If new genuine is not available we will use genuine reconditioned or recycled manufacturer parts or Australian Design Rules certified new, recycled or reconditioned parts. -
The policy is issued for 12 months with flexible payment options that mean you can choose to pay ether the full annual amount or pay 12 monthly instalments and no additional cost.
Premiums payable by instalments may be subject to minor adjustments (upwards or downwards) due to rounding, and financial institution transaction fees may apply.
-
With all complaints relating to Ford Insure product, please feel free to get in touch with WTW Ford Insure team:
- By calling 13Ford
- By emailing fordinsure@wtwco.com