The Right Shop
You have choices when it comes to collision repair.
The Ford Certified Collision Network uses Genuine Parts and Ford Certified repair methods, so you can ensure your Ford is repaired correctly. Call 13 FORD for Collision Assistance to receive support and be referred to your nearest Ford Certified Repairer.
If repairing outside of our repair network, but still seeking the use of Genuine Parts, it’s important to remember:
- Choose a Body Shop displaying the genuine parts approved ‘tick’.
- You have the right to request new Ford Original Equipment Manufacturer (OEM) parts.
- You don’t have to release your vehicle to a body shop before you’re ready.
- You should review your estimates and agree to the parts and work listed before beginning repairs.
Body Repair Manuals
Body Repair Manuals for all Ford Australia vehicles may be obtained online by subscription through the motorcraftservice website: https://www.motorcraftservice.com . Visit the website for more details.