Explore Ford Frequently Asked Questions | Ford Australia

For technical information, you should contact your Ford Dealer - our Dealers are our technical experts and will be able to assist you.

Please visit the Dealer Locator on the Ford website or call 13 FORD (13 3673) and we can automatically transfer you to a Dealer based on your postcode

A Sales Contract, or purchase negotiation, is a legally binding document between a customer and an authorised Ford Dealership. If further assistance is required, the Dealership's Sales Manager or Dealer Principal will be pleased to help. To contact your Ford Dealer please click here.

If you intend to make a purchase soon and are looking for specials, our Latest Offers section on our website is a good place to start - click here. We'd also encourage you to visit a Ford Dealership and further discuss your purchase requirements. To locate your nearest Dealer, please click here.

Ford Vehicle pricing can be accessed within the "Build & Quote" section of our website here. If you don't find the required information on Ford Vehicle pricing we encourage you to visit your local Ford Dealer. If you intend to make a purchase soon and are looking for specials, our Latest Offers section on our website is a good place to start.

Each year Ford receives hundreds of requests for sponsorship from worthy individuals and organisations. Ford has guidelines in place in relation to commercial sponsorships, donations and community support that are used to assess any requests. If you would like more information in relation to these guidelines or to submit a request please contact auscomms@ford.com.

The Ford logo and other Ford trademarks are widely recognised and valued throughout Australia and the broader international community. In order to protect Ford's trademarks; Ford's written permission must be obtained prior to use of any Ford trademarks. There are only limited circumstances where permission will be granted. To see if your request fits within these limited circumstances, you can submit a logo use request using the following link: www.ford.com.au/about/use-of-logo

To opt out of Ford Marketing Communications, please contact Ford Customer Assistance on 13 FORD (13 3673).Alternatively, you may email us your request, providing your complete name, address, vehicle registration number and VIN. Please send these details to foacust1@ford.com .Please be aware however that should Ford issue a Safety Recall for your vehicle (in the instance you appear as the owner of the vehicle in our records), we will contact you and advise of this action. 

If you are unhappy about any Ford advertising, please let us know by calling Ford Customer Assistance on 13 FORD (13 3673) or write to us at:

Ford Motor Company of Australia Pty Limited:
Level 1
600 Victoria Street
Richmond VIC 3121

For more information on employment opportunities with Ford, please visit www.ford.com.au/careers.

Ford merchandise is available from Ford Dealers. Visit Ford Dealer Locator for your nearest Ford Dealer. To view the current range, please visit https://fordmerchandise.com.au/.

Your local motoring body will be able to assist with your enquiry:

VIC

NSW

QLD

WA

TAS

SA

ACT

Each year Ford receives hundreds of requests for sponsorship from worthy individuals and organisations. Ford has guidelines in place in relation to commercial sponsorships, donations and community support that are used to assess any requests. If you would like more information in relation to these guidelines or to submit a request, please use the following link here.

To protect everyone involved, we refer all inquiries to the Consumer Innovation Office website at www.fordnewideas.com We are also required to destroy any communications received. Please be assured this website has been designed to streamline the process of submitting and reviewing all new ideas for our products. Submissions will be easier, our response times will be shorter and we will be better able to distribute properly submitted ideas for review. Once we receive your idea through the process outlined on our website, we can pass it along to the appropriate individuals for review.

If you need any assistance in the process of submitting your idea, please email newideas@ford.com and one of our staff will get back to you as soon as possible. 

Please call us on 13 FORD, and one of our representatives will be able to assist you, or you will find a form in the back of your Owner's Manual that you can complete.

If Ford needs to contact owners of specific vehicles regarding vehicle perfomance or safety, they can get in touch with you and ensure all relevant information is relayed correctly to you. Simply complete the Change of Ownership form located at the back of the Owner's Manual and return to it to Ford, call 13 FORD (13 3673) or contact your nearest Ford Dealer.

Certain 2010-16 petrol Focus, Fiesta and EcoSport models with PowerShift transmissions have been diagnosed with technical issues including a shudder under light acceleration. There are now fixes available for these issues.

An investigation by Department of Infrastructure and Regional Development, the government department that monitors vehicle safety issues, has not identified any safety concerns.

We encourage owners of these vehicles who are experiencing problems to call 13FORD or their local Ford Dealer for assistance.

The specific vehicles that may be affected by technical issues including a shudder under light acceleration are 2011-15 Focus, 2010-2016 Fiesta, and 2013-16 EcoSport models with petrol engines and Powershift automatic transmissions.

Manual or diesel models are not affected.

If you have received communication from Ford or become aware through the media regarding a product Recall or Service Campaign which may affect your vehicle, please contact your Ford Dealer, or contact the Ford Customer Relationship Team on 13 FORD (13 3673).

Yes, Ford Genuine Parts and Accessories are warranted. Ford Genuine Parts carry a 12 month or 20,000km kilometre warranty, whichever comes first (conditions apply). Ford Genuine Accessories, when fitted at time of new vehicle purchase, are covered by the Express New Vehicle Warranty – which is now 5 years/unlimited km for vehicles picked up from 1 May 2018*. For new vehicles picked up prior to 1 May 2018, a 3 years/100,000km (whichever comes first) warranty applies.

Your Ford Express New Vehicle Warranty will continue to apply to original components of the vehicle providing they have not been altered from the manufacturer's specification or impacted by the modifications. Also, the Ford Warranty will continue to apply if your vehicle is fitted with Ford Genuine Parts and Accessories. However, any damage resulting from non-genuine parts or accessories will not be covered.

Should you have any questions regarding component and repair coverage under warranty, we suggest speaking with the Service Department of your Ford Dealer. Visit Ford Dealer Locator for your nearest Ford Dealer.

Alternatively, you can refer to your Customer Assistance, Warranty and Service Guide or Call Ford Customer Relationship Centre on 13 FORD (13 3673).

Contact your nearest Ford Dealer's Service Department who can order a replacement Customer Assistance, Warranty and Service Guide on your behalf.

Unfortunately we are unable to confirm whether your concern will be covered under warranty, as the vehicle would need to be inspected by an Authorised Ford Dealership. If the failure is determined to be as a result of a defect in factory materials or workmanship, this will be covered under the terms of the Express New Vehicle Warranty.

Yes, the Ford extended warranty travels with the car and can be transferred for a small fee. See here.

Your local Ford Dealer's Parts department will be able to assist you with purchasing a replacement owner's manual. Please visit the Dealer Locator here for details of your nearest Dealership.

Ford strongly recommends that you fit Ford Genuine parts and accessories to your vehicle. All Ford Genuine parts and accessories come with a 12 month or 20,000km warranty (whichever comes first). Ford's Express New Vehicle Warranty will not cover repairs to your vehicle should the problem be attributed to the installation of a non-Genuine component. For further clarification, please refer to your Customer Assistance, Warranty and Service Guide which details the terms and conditions of your Express New Vehicle Warranty. 

Regular scheduled servicing is vital to maintain the performance of your car. You should always follow the recommended service intervals as outlined in your vehicle's Customer Assistance, Warranty and Service Guide, including any additional service requirements that your vehicle may need. Your Ford warranty does not cover damage caused by inadequate maintenance.

Only Ford Dealers are authorised to conduct warranty repairs on Ford vehicles.

Yes, the Express New Vehicle Warranty travels with the car, not the owner.

Failure to service your vehicle in accordance with Ford recommendations could affect your warranty. For further clarification, please speak to your Ford Dealer.

Labour, parts and lubricants used in a Scheduled Service, and replacement of worn parts or consumable items are not covered by the Ford Express New Vehicle Warranty. (Unless you and the Servicing Dealer otherwise agree, you will be required to bear all costs and expenses incurred in taking the vehicle to and collecting it from, the Servicing Dealer's premises.)

The warranty period for all new Ford vehicles collected from 1 May 2018 onwards is 5 years/unlimited km*. Any new vehicles picked up prior to 1 May 2018 are covered by the 3 year/100,000km (whichever comes first) Warranty*. If you have any questions about the timing of your warranty period, please contact your Ford Dealer or contact us on 13 FORD (13 36 73). Or for more details regarding these warranties click here.

ü  If, in an emergency, a repair, replacement or adjustment of a kind covered by the Ford Express New Vehicle Warranty is required to enable the Vehicle to be operated safely and it is not practicable for you to have that service performed by an Authorised Ford Dealer, the service may be performed by another qualified servicer or repairer, but only to the extent that it is necessary for the vehicle to be operated safely. A claim for the reasonable cost of such service may be made to Ford through an Authorised Ford Dealer who would normally carry out the Ford Warranty Service.

For part prices, please contact the Parts Department of your Authorised Ford Dealer who will be able to price and order your Genuine Ford Parts. For recommended retail pricing for Genuine Ford Accessories, you can find this here or you can contact your Ford Dealer. Visit your nearest Ford Dealer.

Ford Dealer staff have Ford designed and delivered technician training, to correctly service your vehicle. All Ford Dealers subscribe to a standard of excellence to "Go Further" for you. Click here to learn more about the benefits of servicing your Ford at an authorised Ford Service Centre.

If you decide to have your vehicle serviced by an independent mechanic, ensure the service coupons in your service manual are correctly validated with the mechanic's stamp, signed and the correct odometer reading recorded. It is also advisable that you retain your service invoice, which will detail the work carried out on your vehicle. This will assist you with any warranty claims that may arise and will also enhance the value of your vehicle.

Selected Ford vehicles built from 2007 are eligible under Ford’s Service Price Calculator. With Ford’s Service Price Calculator, Ford will publish the maximum price you will pay for a Standard A or B logbook service at a participating dealer. To check if your vehicle is eligible for Ford’s Service Price Calculator, see ford.com.au/service/t-and-c for full terms. Click here. 

All new Fords on sale require servicing every 15,000km, or 12 months, whichever comes first. For older vehicles, please refer to your Customer Assistance, Warranty and Service Guide for the details of scheduled servicing frequency. For the costs of scheduled servicing, please click here.

If you have a concern with your vehicle, you should contact your Ford Dealer so that they can investigate on your behalf. If your Ford Dealer is unable to help you, you should speak to the Dealership's Service Manager or Dealer Principal. 

Unfortunately, Ford does not keep centralised records of vehicles' servicing details, therefore we are unable to help with your request. You could contact your local Ford Dealer as they may have serviced the vehicle, and they may be able to assist you.

It is a complimentary inspection after the first 3,000 kms and there is no labour cost charged to customers.

A diesel engine produces diesel particulates, also referred to as soot particles, during normal operation. A Diesel Particulate Filter (DPF) is fitted in the exhaust system to filter soot out of the exhaust gases to ensure that the vehicle complies with EURO 4 emission standards (Australian Design Rule: ADR 79/01-Emission Control for Light Vehicles). Unlike a normal filter, the DPF has been designed to regenerate, or clean itself to maintain operating efficiency. The process takes place automatically. For more details, please refer to your Owner's Manual under the section "Diesel Particulate Filter".

Every Ford Service Centre in Australia is authorised to work on your Ford, whether it's a scheduled service or an unexpected repair, so you can visit any one of them. To find your nearest Ford Dealer refer to the Dealer Locator here. 

For the peace of mind of new owners, your Ford Dealer is able to provide a complimentary inspection of your new vehicle after 3,000km, or 2 months, whichever occurs first. Please refer to your Customer Assistance and Warranty Guide for further details of servicing requirements.

Your Owner's Manual gives a full explanation of maintenance types, and how often services should be performed. This will give you an idea of what kind of maintenance your vehicle requires, and when, based on your typical driving conditions. 

Please click here for more information on Ford's Service Price Calculator.

Details of work that should be carried out as part of scheduled servicing can be found in your Customer Assistance, Warranty and Service Guide.

Please Note - Ford DOES NOT recommend the fitment of non-genuine or unauthorised seat covers to a vehicle fitted with side impact airbags, as they may impair the deployment of the side impact airbags if required.

Your nearest Ford Dealership Service Department will be able to provide you with additional keys for your vehicle. Please click here to find the details of your nearest Service Department.

Your nearest Ford Dealership Service Department will be able to provide you with additional keys for your vehicle. Please click here to find the details of your nearest Service Department.

Should a problem arise from the servicing or maintenance of your vehicle, you should discuss the issue with your Dealer’s Service Manager. If your concern relates to the sale of a vehicle, you should speak to the Dealer's Sales Manager. If you are unable to resolve the issue after speaking to the Dealer’s Service or Sales Managers you should discuss your concerns with the Dealer Principal. If the Dealer Principal is unable to resolve your issue, please contact Ford directly on 13 FORD (13 3673) or foacust1@ford.com.

The best point of contact is the Sales Consultant you have been dealing with. If you are not satisfied and wish to talk to someone else, the Dealer Principal should be your next port of call. If the Dealer Principal is unable to resolve your issue, please contact Ford directly on 13 FORD (13 3673) or foacust1@ford.com.

If you’re unsure whether you are covered, please call us on 13FORD. Should you require emergency assistance or after hours assistance, please call 1800 13FORD, this number provides 24/7 emergency assistance from anywhere within Australia.

If your keys are locked in your vehicle, please contact Ford Roadside Assist 1800 13 3673 (if applicable to your vehicle). If you do not have Ford Roadside Assistance, please contact your nearest Ford Dealer, details here.

For more information on Ford Roadside Assistance, please click here, or call us on 1800 133673.

All vehicles manufactured from January 1986 onwards were produced to run on unleaded fuel. Some vehicles produced prior to that can run on unleaded fuel and the Australian Institute of Petroleum web site has a full listing of these vehicles. Click here.

Ford offers an factory-fitted LPG engine in our Falcon EcoLPI. Please visit our website www.ford.com.au or contact your nearest Dealer for further information. Ford does not recommend or endorse any aftermarket LPG conversion kits for its vehicles as those have not been tested by Ford and as a result Ford cannot attest to compatibility or performance.

All Ford models released after 2007 are able to run E5 or E10, for a full list of older vehicle compatiblity, please view this link to The Federal Chamber of Automotive Industries: Click here.

Fuel consumption of your vehicle can vary depending upon a combination of factors including travel conditions, climate, driver operating technique, road terrain, vehicle equipment and speed amongst other factors. Fuel-consumption figures for new vehicles are tested according to a government standard known as ADR 81/02 (ADR referring to the Australian Design Rules that govern all new cars). It is comprised of two main drive cycles designed to replicate city and country driving – urban (city) and extra urban (country, or freeway). A formula is then used to obtain a 'combined cycle' fuel consumption figure. All Ford vehicles are tested according to this standard. For more details on ADR 81/02 or for information on older vehicles, at the www.greenvehicleguide.gov.au.

Fuel consumption of your vehicle can vary depending upon a combination of factors including travel conditions, climate, driver operating technique, road terrain, and speed amongst other factors. View the official fuel consumption figures for Ford vehicles, at the Green Vehicle Guide website.

It is important that you complete the Change of Ownership form located at the back of the Owners' Manual and return it to Ford so that you can be contacted with information pertaining to your Ford vehicle in the future. If the Owners' Manual is not available contact your nearest Ford Dealer who can order a replacement manual on your behalf. Also, continue getting your car serviced according to the maintenance schedule in your Customer Assistance, Warranty and Service Guide.

Whilst we would encourage you to return to the Dealer who originally sold the vehicle, any Ford Dealer can service your vehicle nationally.

For more information please refer to the instructions in your owner's manual. If further assistance is required, please contact your local Ford Dealer.

The Radio Code is a security feature of your vehicle and is supplied to the original owner of new vehicles. If you need to obtain the Radio Code for your vehicle, you will need to visit your local Ford Dealer and provide proof of ownership for your vehicle. There may be a small charge for this service

Any updates to the Satellite Navigation systems are listed on our website here.

For detailed information on how SYNC works, please head over to our SYNC site.

Vehicle keys have security features to prevent vehicle theft and need to be programmed to operate correctly with your vehicle. If you have lost a key and would like to have additional keys programmed to your vehicle, you should visit your local Ford Dealer and provide proof of ownership for your vehicle. There may be a small charge for this service.

Please click here for further information.

The towing capacity of your Ford will vary depending on the model of vehicle you are driving and the towing equipment that has been fitted. If your vehicle has been fitted with a Ford Genuine tow bar, there will be a placard on the vehicle showing the capacity. If you need further details, please refer to your Owner's Manual under "Trailer Towing" for full specifications of your vehicle.

All vehicles have a Vehicle Identification Number (VIN) consisting of a structured combination of 17 characters. The VIN appears in a number of locations on a vehicle. For more information on locating your vehicle's VIN, please refer the section "Vehicle Identification" in your Owner's Manual.

Ford Dealer staff have Ford designed and delivered technician training, to correctly service your vehicle. All Ford Dealers subscribe to a standard of excellence to "Go Further" for you. Click here to learn more about the benefits of servicing your Ford at an authorised Ford Service Centre.