What is the customer assistance, warranty, and service guide?

A Customer Assistance, Warranty and Service Guide (CAWS) booklet contains information regarding warranty and the servicing schedule of your vehicle, including the service stamping pages.

Some Ford vehicles may have this information included as part of the Owner’s Manual or as a separate service portfolio. If you have misplaced your CAWS or have purchased a previously owned Ford without one, please visit your preferred dealer, who may be able to assist.