What Does Warranty Cover and Exclude?

There are various warranties available on Ford products. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality, and the failure does not amount to a major failure.

Ford Express New Vehicle Warranty

This covers the repair or replacement of any parts of the vehicle found to be defective as a result of a manufacturing or material defect within the warranty period. This part will be repaired or replaced free of charge by any authorised dealer, regardless of any changes of vehicle ownership during the Ford Express New Vehicle Warranty period.

Parts Warranty

Ford Motor Company will repair or replace any properly installed new Ford or Ford re-manufactured part or accessory found to be defective in factory supplied material or workmanship during the service parts or accessory warranty or the remaining portion of the Ford Express New Vehicle Warranty depending on when your part or accessory was fitted.

Corrosion Protection Warranty

Your Ford original body is covered against perforation for 5 years (60 months) from the vehicle's warranty commencement date. However, surface rusting caused by scratches or stone chips, isn’t covered and other exclusions apply.

 

What are the exclusions

Maintenance costs and wear and tear items, since they do not arise from defects in factory materials or workmanship, are not covered by the Ford Express New Vehicle Warranty. While the minimum maintenance requirements are set out on the warranties page, climatic and operating conditions or driving habits may require the performance of additional or more frequent maintenance services. Please refer to ‘severe/unusual conditions’ on the warranties page. Your Servicing Dealer can advise you on these matters.

The maintenance items, except where they are required as a result of defects in factory materials or workmanship, for which you may be required to pay include:

• engine tune-up,

• maintenance servicing of emission control systems devices,

• cleaning of the fuel system,

• wheel balance and alignment,

• adjustment of clutch or brakes,

• removal of body rattles and squeaks and the general tightening up of components,

• keypad batteries (where fitted),

• replacement of items such as oil/fuel/air filters, emission control valves, spark plugs, wiper blades, engine and other belts, hoses and brake and clutch linings,

• the addition of lubricants,

• repair/replacement of trim and appearance items,

• repair/rectification of paint damage, dents, scratches, chips and marks

• repair or replacement of tyres caused by:

• normal wear,

• damage such as cuts, snags, bruises, bulges and impact breaks (from kerbs or potholes),

• damage caused by a puncture or tyre repair, or

• damage caused by improper inflation or alignment, tyre chains, racing, driver abuse, spinning (such as when stuck in mud or snow), improper mounting or dismounting.

For further details regarding the Ford Express New Vehicle Warranties, click here.