Are Parts Covered under Warranty?
Ford Motor Company will repair or replace any properly installed new Ford or Ford re-manufactured part or accessory found to be defective in factory supplied material or workmanship during the service parts or accessory warranty or the remaining portion of the Ford Express New Vehicle Warranty depending on when your part or accessory was fitted.
Parts installed or sold by dealerships, or authorised distributors, to retail and wholesale customers qualify for the following warranty coverage:
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Dealer-Installed (prior to or during the Express New Vehicle Warranty)
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Parts and labour to replace defective part/accessory:
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(i) during the Ford Express New Vehicle Warranty; or
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(ii) within 12 months/20,000 kilometres (whichever occurs first) of the purchase of the part/accessory, whichever is longer
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Towing is covered, if required due to a failure of the installed part
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Warranty begins from date of installation, as noted on the vehicle owner repair order
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Dealer-Installed (following expiry of the Express New Vehicle Warranty)
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Parts and labour to replace defective part within 12 months/20,000 kilometres (whichever occurs first)
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Towing is covered, if required due to a failure of the installed part
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Warranty begins from date of installation, as noted on the vehicle owner repair order
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Sold Over-the-Counter
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Part warranty is 12 months/20,000 kilometres (whichever occurs first)
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Labour is not reimbursable, unless the vehicle is presented to a Ford Authorised Dealer for diagnosis and then the Ford Authorised Dealer will undertake the repair.
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Warranty begins on the date the part was purchased
Note: If a part or accessory is replaced under Parts or Accessory Warranty, the Parts and Accessory warranty period will start again from the most recent fitment date and odometer reading.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the services, you are entitled:
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to cancel your service contract with us; and
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to a refund for the unused portion, or to compensation for its reduced value.
You are entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund of the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
Please refer to the warranties page on our website for further information by clicking here.