What do I do if Android Auto is not working with SYNC4A?
If you are having issues with Android Auto, complete the following general troubleshooting tips:
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Make sure Android Auto is installed on your phone.
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Verify your Android phone has Lollipop 5.0 or later.
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Ensure your phone settings are correct using Google's Android Auto support website.
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Make sure your Android device is connected to SYNC via Bluetooth and that Android Auto is installed on your phone.
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Restart your phone.
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Attempt a SYNC module reset.
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If troubleshooting with a Bluetooth connection fails, try connecting to SYNC with a high-quality USB cable.