My Ford Vehicle>SYNC>SYNC 4>How do I perform a master reset with SYNC 4?

How do I perform a Factory Reset with SYNC4?

Resetting the System

Before performing a factory reset, try soft resetting the system to restore functionality. The soft system reset does not delete any data you have stored.

To soft reset the system, choose the option that applies to your vehicle below:

Performing a Soft Reset

Vehicles Equipped with a Power Button

Press and hold both the Power button (center of the volume knob) and the Seek Right button for 10 seconds.

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Vehicles Not Equipped with a Power Button

Press and hold both the Volume Down and Seek Right buttons on the steering wheel controls for 10 seconds.

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If the system reset does not resolve the issue, continue with a factory reset.

Performing a Factory Reset

Important: A SYNC factory reset erases all stored data. This includes FordPass Connect (modem) activation, authorizations, call history, text messages, previously paired devices, and navigation favorites. Your subscriptions, including Connected Navigation and BlueCruise, will be suspended for 10 business days.

To perform a factory reset:

  1. Tap Settings on your vehicle's SYNC screen.
  2. Press Reset.
  3. Press Factory Reset.
  4. Follow the prompts on the screen to complete the reset.