How do I perform a SYNC 3 master reset?
A master reset will reset the modem settings included in a FordPass Connect reset and all SYNC settings. It will erase all SYNC stored data, including paired devices, phone book, call histories, stored addresses and will delete all authorised users, removing their access to the vehicle via their FordPass App account.
A master reset can only be performed in the vehicle and should be performed before transferring ownership of your vehicle, or at any time you wish to remove authorised users from accessing your Ford via their FordPass App account.
To perform a master reset:
- Make sure your vehicle is on, running, and in park.
- Press Settings on the bottom feature bar on the SYNC 3 touchscreen.
- Tap General.
- Scroll down to Reset.
- Press Master/Factory Reset.
- A message confirming that all system settings will be reset to factory defaults will appear.
- Press Continue on the pop-up message.
- The Master/Factory Reset is now complete. All previously authorised users will receive a “Vehicle Access Removed” notification in their FordPass App account and will no longer be able to access the car.
- Should you wish to re-activate the vehicle, start this process in your FordPass™ App account.
- On the Vehicle Details screen, select Activate Vehicle and follow the instructions provided.
- Note: Re-activating a vehicle will not reauthorise the previously authorised users.