How do I contact Ford One Call or Interactive Voice Response?

13 FORD (13 3673)

Interactive Voice Response (IVR) Options:

  • For Ford roadside or collision assistance, press 1.
  • For Ford Insure or Ford Finance, press 2.
  • To contact your nearest Ford Dealership, press 3.
  • For all other queries, press 4.

Roadside or Collision Options:

  • For roadside assistance or to access your roadside membership, press 1.
  • If you’ve had a collision and require assistance with collision repairs, press 2.

Ford Insure or Finance Options:

  • For Ford Insure, press 1.
  • For Ford Finance, press 2.

All Other Options:

  • For assistance with the Ford Pass mobile app, press 1.
  • For queries related to Ford radio codes, key codes, or paint codes, press 2.
  • For all other queries, press 3.

Note: Enquiries relating to the cost of calling a 13 number should be directed to your telephony provider.

Additional Information

How can I contact Ford Australia?