Unable to Load Application to Device

If you are experiencing issues with the app not loading, please try the steps below.

Check for FordPass app updates on your mobile device.
- If you are unsure if your app is up-to-date, please search for FordPass in you respective app store.
  - If the update option appears, please update and try using the app again.
  - If the app shows as up-to-date, please continue to troubleshoot using the steps below.
Log out of the app and sign back in.
Check your mobile strength and or Wi-Fi connection.
- Wi-Fi connection
  - If Wi-Fi is turned off, turn Wi-Fi on and attempt to connect.
  - If Wi-Fi is turned on, turn Wi-Fi off and attempt to connect using mobile data.
- Mobile connection
  - If mobile data is turned off, turn mobile data on and attempt to connect.
  - If mobile data is turned on, turn mobile data off and attempt to connect using Wi-Fi.
If the app is still crashing; take note of your username (email used when registering the app).
- To access your username:
  - Select Account in the app.
  - Tap on View & Edit Profile.
  - Your username is listed under the Your Login Information section.
Log out of the app.
Delete the app from your mobile device.
Power off your mobile device for 30 – 60 seconds.
Download the app again.
Log back in with your username and password.
- If you are having trouble resetting your password, click here.

If you are still having issues with the app, please contact a Guide for additional assistance.