How do I Resolve FordPass™ App Issues?

We are sorry you are experiencing issues with the FordPass app. Select a topic below to troubleshoot common issues you may encounter.

The FordPass App Is Not Responsive or Closes Down Unexpectedly
Trouble downloading the FordPass App
Unable to login to FordPass
Unable to add VIN to FordPass
Trouble downloading FordPass
Reset FordPass Password
Unable to accept FordPass Terms and Policy

If the issue you are experiencing is not listed above, click here to find out how to contact a Ford Guide for further assistance.