Why is the activation prompt not appearing in my vehicle?

After tapping the Activate Vehicle button in the Ford app, a pop-up screen confirming the activation should display on your vehicle screen, to allow you to complete the process. When there is no pop-up screen displayed in your vehicle, the Vehicle Connectivity menu item in SYNC^® may need to be turned off and on again, by following the steps below.

1. Access your vehicle, turn it on, and leave it running in Park.
2. Open the Ford app.
3. Click Settings on your Vehicle screen.
4. Select Customer Connectivity Settings.
5. Tap Vehicle Connectivity.
   • If the toggle appears to be off, toggle the slider On (i.e., slide the dot to the right).
   • If it appears to be On, toggle the slider Off (i.e., slide the dot to the left), then toggle the slider back On.
6. Wait approximately 30 seconds for the data arrows to display in the top right-hand corner of your Vehicle screen.
   
   Note: This icon (i.e., the data arrows) shows that your modem is activated, and connected vehicle data is being transmitted.