How do I reset my password for FordPass®*?

If you forgot your password and need to reset it, access the FordPass login screen by ​​logging out​​ (if you are currently logged in) and complete the steps below. 

  1. On the FordPass login screen, select Sign In.
  2. On the Sign In screen, select Forgot Password.
  3. Enter your email address and select Send Email.
  4. A confirmation screen will display confirming a mail has been sent, select Back To Login to return to the login screen.
  5. Go to your email and select Change Password.
  6. Enter your new password in the New Password field. Ensure your passwords meets all the criteria below:
    • Between 8 and 64 characters long
    • Cannot be the same as your email address or username
    • At least one special character
    • At least one number
    • At least one upper-case and lower-case alphabet
    • Passwords must match
  7. Confirm your new password in the Confirm Password field.
  8. Press the eyeball symbol to view your password and correct any errors.
  9. Tap Change Password.
  10. Return to the FordPass Login Screen and select Log In.

Note: Enter your email address and new password and select Sign In.

Additional Information 

I remember my current password, how do I change it in FordPass?

*Use of FordPass is subject to the FordPass Terms and Privacy Policy available in link above and requires a compatible mobile device, internet access and software (including software updates from time to time). You are responsible for internet access, mobile network data and voice call services required for your use of the FordPass App on your mobile device, including associated fees.  The FordPass App and the FordPass Connect modem can only work when both are connected to the telecommunications network. Ford cannot guarantee FordPass will be fully operational at all times and the App may be unavailable or particular services interrupted. Ford is not responsible for any limitations of the telecommunications network or your mobile device.