What are my Ford Customer Connectivity Settings (CCS)?

CCS allows your vehicle’s modem to communicate via the cloud with the FordPass®* App. If any CCS options are disabled, FordPass is not able to use the feature and displays an error message advising Please enable in-vehicle connectivity Settings to access the feature.

Select your SYNC system to view your Connectivity Settings.

SYNC 3

For SYNC 3 there's a unique behaviour. From the factory, your vehicle is initially configured to have 2 options in the Connectivity settings, which are:

  • Vehicle Connectivity
  • Send Vehicle Data

After activating your modem, the following options should appear:

  • Location 
  • Veh. data & remote ctrl
  • Live Traffic

SYNC 4 and SYNC 4A

When Vehicle Connectivity is enabled, everything under Privacy Settings is turned On (toggled to the right).

  • Vehicle Connectivity 
  • Share Vehicle Data
  • Share Vehicle Location* 
  • Share Vehicle Driving Data
  • Share Vehicle Analytics*
  • Speech Recognition Feedback*

*When Share Vehicle Data is disabled, this option is disabled as well in SYNC 4A. 

Additional Information

How do I change my Connectivity Settings?

*Use of FordPass is subject to the FordPass Terms and Privacy Policy available in link above and requires a compatible mobile device, internet access and software (including software updates from time to time). You are responsible for internet access, mobile network data and voice call services required for your use of the FordPass App on your mobile device, including associated fees.  The FordPass App and the FordPass Connect modem can only work when both are connected to the telecommunications network. Ford cannot guarantee FordPass will be fully operational at all times and the App may be unavailable or particular services interrupted. Ford is not responsible for any limitations of the telecommunications network or your mobile device. 

*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.