How do I activate my vehicle's modem using the Ford app?

Activating your vehicle's modem enables your remote commands as well as other features. Use the steps below to activate your vehicle.

Before you begin, the following pre-conditions must be met:

Connecting to the Vehicle's Modem

To connect to your vehicle:

Enter and turn your vehicle on.
Ensure that your vehicle is on, running, parked, and in an open, well-ventilated, and safe area.
Confirm your Connectivity Settings are enabled within your vehicle.
Open the Ford app.
Select Connect to Vehicle.

Note: If your vehicle is equipped with a modem and the Connect to Vehicle tile does not appear, contact us through Account > Contact Help.
Tap I've Started my Vehicle.
Read and accept the prompt on your vehicle screen.

Note: It may take up to two minutes for the connection to complete.
Press Check Connection Status once you accept the in-vehicle prompt.

The Ford app will route you back to the Vehicle screen, and the remote commands (if available) should appear below your vehicle image.

If you receive a "Feature Unavailable for fleet vehicles" message, contact us through Account > Help for additional assistance.
If you experience activation issues, try the Vehicle Activation Access is Pending Troubleshooting topic.
If you had remote controls before and changed devices or lost your phone, refer to the following for best practices:
- For lost or stolen devices, visit the I lost my device and the Ford app is still active topic.
- For new devices, visit the I have a new device and want to add the Ford app topic.
If your troubleshooting is unsuccessful, contact us through Account > Help for additional assistance.

If you are experiencing other issues, visit the Ford app Troubleshooting topic folder for additional support.

The Ford app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.