What happens if I lose my device and Ford app is active?

Your lost mobile phone and email can allow access to your Ford app account(s), which can be used to bypass your vehicle's security. Use the steps below to regain security.

  1. Secure your email used to register with the Ford app to prevent others from accessing it.
    • Submit a Ford app password reset request to send a security email confirmation to the registered email.
    • Consider changing the password on your email account.

      Important: This may trigger a sign-out on other devices and applications. This helps to ensure no unauthorized person has access to your email.
       
  2. Perform a modem reset to remove user authorizations.
  3. Obtain a new or temporary device that is compatible with the Ford app.
  4. Download the Ford app from the App Store® (iOS®) or Google Play™ (Android™).
  5. Open the Ford app and initiate a password reset.
  6. Enter your new credentials on the Ford app login screen after resetting your password.
  7. Check your vehicle list once the Ford app loads.
  8. Proceed to activate your vehicle again for command-and-control access.

    Important: Only grant vehicle activation permission to accounts you know and trust. 

If you cannot complete any of the Ford app steps above, contact Ford app support for additional support.  

The Ford app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply. 

App Store and iOS are service marks of Apple Inc.

Google Play and Android are trademarks of Google LLC.