How do I troubleshoot the FordPass activation prompt not appearing in my Ford vehicle?

It is important that these instructions are followed in the order below, and no steps are skipped. You will need to have your mobile phone and access to your vehicle throughout the duration of these steps. 

Delete Your Vehicle Identification Number (VIN) From All Ford App Accounts

  1. Open the Ford app.
  2. Navigate to the Vehicle screen.
  3. Tap Remove Vehicle.
  4. Log out of the Ford app once your vehicle has been removed from the app.

Adjust Your In-vehicle Connectivity Settings Toggle

  1. Ensure that you are in an area with at least two phone reception bars.

    Important: If you do not have good reception showing next to your vehicle, drive to a location with at least two phone reception bars.
     
  2. Start your vehicle and leave it running in Park.
  3. Using your SYNC® screen:
    1. Navigate to Settings.
    2. Select FordPass Connect Settings.
    3. Tap Connectivity Settings.
    4. Toggle Off the sliders for:
      • Vehicle connectivity
      • Send vehicle data
  4. Turn your vehicle engine off after turning the respective sliders off.
  5. Open your vehicle’s driver-side door.
  6. Close your vehicle's driver-side door.
  7. Start your engine and leave it running.
  8. Use your SYNC screen to:
    1. Navigate to Settings.
    2. Select FordPass Connect Settings.
    3. Tap Connectivity Settings.
    4. Toggle On the sliders for:
      • Vehicle connectivity
      • Send vehicle data

Your vehicle’s modem will attempt to connect with the closest mobile phone carrier tower.

Note: This process will take a few minutes. Continue with the next section while your vehicle’s modem connects.

Add Your Vehicle to the Ford App

  1. Open the Ford app on your mobile phone.
  2. Log in using your Ford username and password.
  3. Navigate to the Home screen.
  4. Tap the plus sign (+) button.
  5. Enter your VIN manually or use your phone’s camera to scan your VIN.
  6. Enter your optional vehicle nickname.

Activate Your Vehicle in the Ford App

  1. Navigate to the Home screen in the Ford app.
  2. Tap Activate Vehicle.

    Note: This process can take several minutes to complete.
     
  3. Look at your SYNC screen for a prompt to accept vehicle activation.
  4. Accept this prompt when it appears. 

    Important: If you cannot see this prompt, on your vehicle's SYNC screen:
    1. Navigate to Settings.
    2. Select FordPass Connect Settings.

      Note: It may take 1–3 minutes to see the prompt on your SYNC screen.
       
  5. Allow another 3 minutes for the vehicle activation to complete, once you have accepted the prompt.
  6. Log out of the Ford app once your SYNC screen has confirmed vehicle activation.
  7. Log back in to the Ford app.
  8. Navigate to the Home screen.

You should see the Remote Command buttons under your vehicle. If you still cannot activate your vehicle after following these steps, please contact a customer experience specialist.