How do I reset my password for the Ford app?

If you forgot your password and need to reset it, access the Ford app login screen by ​​logging out​​ (if you are currently logged in) and complete the steps below. 

  1. Open the Ford app.
  2. Access the login screen.

    Note: Select the Account > Log out options if you are currently logged in.
     
  3. Select Sign In.
  4. Tap Forgot Password?.
  5. Enter your email address in the Email field.
  6. Tap Request Code. An email will be sent to the email address associated with your account. If you do not see the email, check your spam/junk folder.
  7. Retrieve the 6-digit code from your email.
  8. Enter your code in the Verification Code field.

    Important: If more than 10 minutes have passed since you requested the code, you will need to request another one by selecting Send New Code.
     
  9. Click Submit.
  10. Enter your new password in the Password field. The password must contain:
    • Eight or more characters.
    • One special character.
    • One number.
    • One uppercase letter.
    • One lowercase letter.
  11. Tap Submit.

If your reset is successful, you will see a "Password Update Confirmation" screen and receive an email notification. You can now access your Ford accounts using your new password. 

If you are unable to reset your password or experience issues while resetting, contact a Guide for additional assistance. 

Additional Information 

I remember my current password, how do I change it in FordPass?

The Ford app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.