How do I authorise another user in the Ford app?

Using the Vehicle dashboard, you can authorize other users' access to remote commands for your vehicle in the Ford app by sending an email invite.

Invite Access Requirements

The invited user(s) must:

Have a Ford app account registered under the email address where the invite is being sent.
Have the vehicle added to their account.

Inviting Another Driver to Use The Ford App

To allow vehicle connection access:

Log in to the Ford app.
Tap the Vehicle icon to go to the Vehicle dashboard.
Scroll down to Settings.
Select Drivers.
Tap Invite Driver.
Enter the email address of the driver you want to invite.
Select Invite.
Review the prompt and confirm the spelling of the email address.
- Select Yes, Invite if you want to continue.
- Select Cancel to void your request.
Complete your device authentication.

Note: This varies based on your device's security settings.

Once complete, the invited driver should receive an email from Ford Motor Company informing them of the request, and they will need to accept the invite.

Vehicle Access Frequently Asked Questions (FAQs)

Select from the drop-down options below for more information related to vehicle access FAQs.

Can I open invitations on my desktop?

No, you must use your smartphone with the Ford app downloaded and an account created to accept invitations. The account email must match the email that the invitation was sent to.

When I invite someone to use my vehicle in the Ford app, will they be able to invite new drivers themselves?

Yes, once a user is invited and accepts the invitation, they will have the same permissions as the original authorised user.

Can I cancel an invitation after it is sent?

No, while you cannot cancel an invitation, it will expire after 24 hours, at which point you can clear it from your vehicle access page.

I just purchased a vehicle from a private party, and I cannot authorise myself to use the Ford app because the previous owner is still authorised. What can I do?

Simply perform a factory reset in the vehicle to clear all previously authorised users. This will allow you to authorise yourself in the vehicle.

If you experience any issues, contact Ford app support using the Account > Contact Help options in the Ford app.

Additional Information

How do I connect to my vehicle's modem?
Why does my vehicle's modem activation status show as pending?

The Ford app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.