Ford App Oil Life Service Reminder Frequently Asked Questions

For vehicles with a modem, the oil life display and service reminders will include estimates with respect to time and distance. Oil Life Service Estimations are based on several factors, which can include driving habits and patterns that can change depending on miles driven over time. Because of this, your estimates may or may not show a complete 12 months or 10,000 miles/16,000 km. 

• For instance, if your vehicle idles significantly, the Intelligent Oil Life monitor may alert you to change the oil at 7 months/6,500 km. After the oil change is confirmed, the estimates provided will be for 7 months/6,500 km.
• Likewise, if your vehicle is driven more than 10,000 miles/16,000 kilometers within a shorter timeframe, the estimates will not reflect 1 year, but will reflect 10,000 miles/16,000 km.

Ford recognises the value of keeping your vehicle maintained. This feature was designed to provide vehicle owners with relevant notifications to maintain your vehicle. Ford added in the ability to understand when vehicle maintenance is due with respect to time and miles/km to assist our customers with scheduling services when needed. Not leveraging the Intelligent Oil Life Monitor or the Oil Life Service Reminder, you may be changing the oil too often or not often enough.

• Oil Life (Intelligent Oil Life Monitor): The percentage (%) of oil life remaining
• Oil Life Service Reminders: The alerts/notifications reminding you to service your vehicle
• Oil Life Service Reminder Estimates: The estimated due date/distance remaining until service is due 

Vehicles that do not support an Intelligent Oil Life Monitor within the instrument cluster will not have the Oil Life Service Reminder.

The oil life service reminder is comprised of the following notifications:

In order to receive the estimated due date and distance remaining, your vehicle must have been driven for 150 trips with at least one trip in the past three days for the driving pattern to be detected and the estimates to be considered valid. If the driving pattern is not predictable, the service estimates will not be displayed.

If you have the vehicle's modem enabled on your vehicle and mobile device, no additional setup is required. However, we recommend updating to the latest version of the Ford app. 

There are situations where your vehicle is not connected to Ford due to poor reception and, therefore, the oil life service reminder would be delayed or not appear. In addition, there are conditions where the service estimates may not be displayed. This would occur when your vehicle is brand new, your vehicle has not been driven for more than 3 days, or the driving pattern has varied significantly from previous vehicle usage. The service estimates will be provided when available. 

The Oil Life Service Reminder and estimate reset process is the same as resetting the Intelligent Oil Life Monitor within the vehicle. For vehicles that receive Oil Life Service Reminder Estimates, in most cases, your vehicle must be operated for one trip/drive cycle following the Intelligent Oil Life Monitor reset before the remaining oil life and the Oil Life Service Reminder Estimates reflect the reset. Please do not prematurely attempt to reset the Intelligent Oil Life Monitor if the Ford app display is not updated. Consult your vehicle's owner guide for procedures on how to reset the Intelligent Oil Life Monitor.

If your vehicle is equipped with a 4G modem, it may require that your vehicle be operated for one trip/drive cycle that is more than 1 km following the Intelligent Oil Life Monitor reset before the Oil Life Service Reminders and Oil Life Service Reminder Estimates reflect the reset. This may cause the oil life display in the Ford app to differ from the in-vehicle display for a short period. This is done to ensure that an actual oil life reset has been performed.

If your Intelligent Oil Life Monitor was prematurely reset, was not accurately reset at an oil change, or was rendered inoperative, the system reverts to a 6-month/8,000 km oil service interval.