Selecting ‘Don’t Allow’ will prevent FordPass from accessing your phone’s camera and you will need to type in your VIN
- Select ‘Enter VIN Manually’
- Enter your VIN.
- Select ‘Next’

4. If you experience issues when attempting to add your VIN to FordPass:

Check the VIN you have entered to ensure it is correct. VINs do not include the letters I, O, and Q to avoid confusion with the numbers one and zero
Try the Scan Your VIN option
- Select the Camera icon on the Add Vehicle screen
- You will have the option to automatically add the VIN by scanning the VIN barcode on your door label

5. Your vehicle should appear in the Garage. You will now be prompted to connect to your vehicle

Select ‘Connect to Vehicle’
Select ‘I’ve Started My Vehicle’
Start your vehicle and accept the prompt on your SYNC® screen to confirm the FordPass Connection. It may take up to two minutes for the connection to complete
Select ‘Check Connection Status’ once you have accepted the prompt on your SYNC® screen
You will be directed to the Vehicle home screen and the remote commands (if available) should appear below your vehicle image

6. You may add up to 10 vehicles to the FordPass App. Simply repeat Steps 3 to 4 to do so.

Granting Secondary Access to Your Vehicle Via FordPass

You can grant other users access to remote commands for your vehicle. When any additional user makes a request, you will receive a message in your Message Centre.

Important: Do not grant access to requesters if the following applies:

You do not recognise the person requesting access
You did not invite someone to request access
You believe the request is suspicious

Note: We encourage you to contact Ford about suspicious vehicle requests to help protect you and your vehicle.

To approve vehicle connection access:

Log in to the FordPass App
Go to the Vehicle home screen
Tap on the ‘Access Requests’ card below the remote commands. If you dismissed this card previously, continue with step 4 onward
Scroll down and select ‘Settings’
Tap ‘Vehicle Access’
Select ‘Access Requests’

To approve a request:

Tap ‘Accept’
Select ‘Accept’ on the pop-up message to confirm the approval.

To decline a request:

Tap the ‘X’
Select ‘Decline’ on the pop-up message to confirm the denial

Removing FordPass Connect Modem Access

You can remove FordPass Connect modem access for authorised users by performing a FordPass Connect Reset via your vehicle’s SYNC® screen. This reset returns the modem to its default settings, deleting all authorised users and removing access to your vehicle via any linked FordPass Connect account.

FordPass Connect Reset Instructions:

Ensure that your vehicle is on, running, parked, and in a well-ventilated safe area
Select ‘Settings’ on your SYNC® screen
Select ‘General’
Select ‘Reset’. You may need to scroll to locate it
Select ‘FordPass Connect Reset’
Close and reopen the FordPass App once the reset is complete.

Master Reset

You should perform a Master Reset when: selling your vehicle, buying a used Ford vehicle or removing vehicle access from all paired users. If you are the first owner, your modem came in a partially activated state. If you are not the first owner, it may be in one of three states – fully activated, partially activated or de-activated.

A Master Reset will reset both SYNC® and modem factory settings, removing all:

Previous owners
Users
In-vehicle settings
Radio presets
Data
- Mobile phone and navigation data imported from previously Bluetooth-linked mobile devices
- Navigation favorites and addresses entered manually into the SYNC® navigation system

Completing this process is particularly important if you are not the first owner. Likewise, please don’t forget to do a Master Reset if you ever sell your vehicle. It is much like wiping your smart phone memory when you upgrade to a new device.

Master Reset Instructions:

Ensure that your vehicle is on, running, parked, and in a well-ventilated safe area
Select ‘Settings’ on your SYNC® screen
Select ‘General’
Select ‘Reset’
Select ‘Master Reset’
Tap ‘Continue’ to confirm.

What Happens If I Lose My Device and FordPass® Is Active?

Your lost mobile phone and email can allow access to your FordPass account(s), which can be used to bypass your vehicle's security. Follow these steps to regain security:

Secure your email used to register with FordPass to prevent others from accessing it. You may also consider changing the password on your email account, which may trigger a sign-out on other devices and applications. This helps ensure no unauthorised person has access to your email
Perform a FordPass Connect Reset to remove user authorisations
Obtain a new or temporary device that is compatible with FordPas
Download the FordPass App from the App Store (iOS) or Google Play Store (Android)
Open the FordPass App and initiate a password reset
Enter your new credentials on the login screen after resetting your password.
Check your vehicle list once the FordPass App loads
Proceed to activate your vehicle again for command-and-control access