Ford App Terms

Ford Motor Company of Australia Pty Limited

Version date: November 2025

A few important points:

It is important that you read all of the Ford app Terms. However, set out below are the substance and effect of certain terms that Ford would like to draw to your attention. Capitalised terms have the same meaning given to them in the Ford app Terms.

Subscription Services. Clauses 5, 6 and 7 set out your obligations to pay recurring Fees for certain Subscription Services. Clause 5.3 also details how you will not be entitled to a refund of such Fees if you cancel the relevant Subscription Service more than 14 days after the commencement of your first Billing Period.
Your responsibilities. Clause 2 sets out your responsibility for the use of the Ford app and its features for your Connected Vehicle, even if you are not the individual using the Ford app or features and even if you claim later that another persons’ use was not authorised. Clause 11 sets out your other responsibilities in relation to your use of Ford app, including the Ford app and the Connected Services.
Termination, Suspension and Cancellation. Clauses 5.4 and 13 detail our rights to suspend or cancel your access to the Ford app and/or to a specific Subscription Service at any time.
Liability limits. Clause 15 limits our liability to you, meaning that if we breach these Terms, you may not be able to recover from us the full extent of any loss that you suffer. To the extent permitted by law, we are not liable to you for any losses arising out of or related to your use of the Ford app, irrespective of the manner in which it occurs.

Ford App Terms

Ford Motor Company of Australia Pty Limited

Version date: November 2025

A few important points:

It is important that you read all of the Ford app Terms. However, set out below are the substance and effect of certain terms that Ford would like to draw to your attention. Capitalised terms have the same meaning given to them in the Ford app Terms.

Subscription Services. Clauses 5, 6 and 7 set out your obligations to pay recurring Fees for certain Subscription Services. Clause 5.3 also details how you will not be entitled to a refund of such Fees if you cancel the relevant Subscription Service more than 14 days after the commencement of your first Billing Period.
Your responsibilities. Clause 2 sets out your responsibility for the use of the Ford app and its features for your Connected Vehicle, even if you are not the individual using the Ford app or features and even if you claim later that another persons’ use was not authorised. Clause 11 sets out your other responsibilities in relation to your use of Ford app, including the Ford app and the Connected Services.
Termination, Suspension and Cancellation. Clauses 5.4 and 13 detail our rights to suspend or cancel your access to the Ford app and/or to a specific Subscription Service at any time.
Liability limits. Clause 15 limits our liability to you, meaning that if we breach these Terms, you may not be able to recover from us the full extent of any loss that you suffer. To the extent permitted by law, we are not liable to you for any losses arising out of or related to your use of the Ford app, irrespective of the manner in which it occurs.

FORD APP TERMS

1. About these Terms

Your vehicle (Connected Vehicle) is equipped with a factory-installed cellular modem (the Vehicles Modem). Ford Motor Company of Australia Pty Limited (ABN 30 004 116 223) (Ford, we, us, our) and our affiliates use the Ford app Connect to provide your Connected Vehicle with a range of services and functionalities (Connected Services).

By accessing and/or using the Ford app and Connected Services (including through your Ford Account on our website) (together, Ford app), you agree to these terms of use (the Ford app Terms or Terms) and confirm that you have the capacity to enter into, be bound by, deliver and perform the obligations under these Terms.

If you do not accept these Terms, then you may not use the Ford app. If you wish to opt-out of the Ford app, you can stop accessing or using the Ford app and Connected Services. You should think first about any products or services that you access or use through the Ford app - deleting the Ford app won't terminate those products or services, or end your obligation to pay subscription fees in respect of certain Connected Services, and you might not be able to access those products or services another way.

These Terms are important. You should read them carefully before accessing and/or using the Ford app.

FORD APP TERMS

1. About these Terms

Your vehicle (Connected Vehicle) is equipped with a factory-installed cellular modem (the Vehicles Modem). Ford Motor Company of Australia Pty Limited (ABN 30 004 116 223) (Ford, we, us, our) and our affiliates use the Ford app Connect to provide your Connected Vehicle with a range of services and functionalities (Connected Services).

By accessing and/or using the Ford app and Connected Services (including through your Ford Account on our website) (together, Ford app), you agree to these terms of use (the Ford app Terms or Terms) and confirm that you have the capacity to enter into, be bound by, deliver and perform the obligations under these Terms.

If you do not accept these Terms, then you may not use the Ford app. If you wish to opt-out of the Ford app, you can stop accessing or using the Ford app and Connected Services. You should think first about any products or services that you access or use through the Ford app - deleting the Ford app won't terminate those products or services, or end your obligation to pay subscription fees in respect of certain Connected Services, and you might not be able to access those products or services another way.

These Terms are important. You should read them carefully before accessing and/or using the Ford app.

2. Accounts and registration

2.1 Accounts

To access the Ford app, you must register for, and hold, a Ford Account. You must not create an account on behalf of another person or business. To create an account, you must:

possess the right and ability to enter into a legally binding agreement with us;
agree to only use the Ford app in accordance with these Terms; and
confirm you have read and understand these terms when you create an account.

2.2 Registration process

You must ensure that any information you provide to us, including in relation to your registration for a Ford Account, is accurate and current. When you register and activate your Ford Account, you must choose a password. You are responsible for keeping your account information and password secure and for all use and activity carried out in connection with the Ford Account, including in relation to the Ford app and Connected Services.

2.3 Inviting other authorised users

All authorised users associated with your Connected Vehicle have the same access, functionality and views to information as you, including vehicle location and the ability to invite other users. When you provide us with details of an individual you wish to authorise, we rely on you to:

discuss the authorisation with the relevant individual;
make sure their details are accurate and current; and
where the authorised user is under the age of 18 - ensure that they only use the Ford app under your supervision.

You are responsible for any and all use of the Ford app and its features for your Connected Vehicle, even if you are not the one using the Ford app and even if you claim later that another persons’ use was not authorised (except to the extent caused by our fraud, negligence or wilful misconduct).

2. Accounts and registration

2.1 Accounts

To access the Ford app, you must register for, and hold, a Ford Account. You must not create an account on behalf of another person or business. To create an account, you must:

possess the right and ability to enter into a legally binding agreement with us;
agree to only use the Ford app in accordance with these Terms; and
confirm you have read and understand these terms when you create an account.

2.2 Registration process

You must ensure that any information you provide to us, including in relation to your registration for a Ford Account, is accurate and current. When you register and activate your Ford Account, you must choose a password. You are responsible for keeping your account information and password secure and for all use and activity carried out in connection with the Ford Account, including in relation to the Ford app and Connected Services.

2.3 Inviting other authorised users

All authorised users associated with your Connected Vehicle have the same access, functionality and views to information as you, including vehicle location and the ability to invite other users. When you provide us with details of an individual you wish to authorise, we rely on you to:

discuss the authorisation with the relevant individual;
make sure their details are accurate and current; and
where the authorised user is under the age of 18 - ensure that they only use the Ford app under your supervision.

You are responsible for any and all use of the Ford app and its features for your Connected Vehicle, even if you are not the one using the Ford app and even if you claim later that another persons’ use was not authorised (except to the extent caused by our fraud, negligence or wilful misconduct).

3. Connected Services

Two types of Connected Services exist.

Standard Services available to Ford app users with ‘fully activated vehicles’. These include remote command and control features, and vehicle status and health alerts. For details, refer to the Ford app User Guide.
Subscription Services available for your Connected Vehicle in exchange for the payment by you of recurring subscription fees (Fees). These include connected built-in navigation services for your Connected Vehicle.

The Connected Services available to you from time to time will depend on your vehicle model and its level of specification. Details of the applicable subscription fees for Subscription Services are available via your Ford Account.

3. Connected Services

Two types of Connected Services exist.

Standard Services available to Ford app users with ‘fully activated vehicles’. These include remote command and control features, and vehicle status and health alerts. For details, refer to the Ford app User Guide.
Subscription Services available for your Connected Vehicle in exchange for the payment by you of recurring subscription fees (Fees). These include connected built-in navigation services for your Connected Vehicle.

The Connected Services available to you from time to time will depend on your vehicle model and its level of specification. Details of the applicable subscription fees for Subscription Services are available via your Ford Account.

4. Sale or transfer of your Connected Vehicle

The Connected Services are not transferable to another Connected Vehicle. Before you sell your vehicle, your lease ends or your vehicle is otherwise disposed of, you must complete an in-vehicle Master Reset to cancel all of your Subscription Services and to return your Connected Vehicle to its default settings.

4. Sale or transfer of your Connected Vehicle

The Connected Services are not transferable to another Connected Vehicle. Before you sell your vehicle, your lease ends or your vehicle is otherwise disposed of, you must complete an in-vehicle Master Reset to cancel all of your Subscription Services and to return your Connected Vehicle to its default settings.

5. Subscription Services

5.1 Trial Period

Your Connected Vehicle may come with eligibility for a trial period (each a Trial) in respect of certain Subscription Services. Each Trial is effective for a limited time period that, depending on the particular Subscription Service, commences on the warranty start date for your Connected Vehicle or upon your enrolment in that Trial via your Ford Account. For clarity, your Connected Vehicle will only be eligible for one Trial in respect of each Subscription Service. If your Connected Vehicle has been owned or used by someone before you, they may have used the included trial period for a Subscription Service which means you will be ineligible for that Trial.

Further information regarding the eligibility and duration of your Trials are available via your Ford Account.

5.2 Subscription

After each Trial expires, you must subscribe to and purchase the relevant Subscription Service via your Ford Account, select a renewal interval (the Billing Period) and place an active credit or debit card on file with us in order to receive the Subscription Service. The Billing Period for each Subscription Service, whether a month or a year, commences when we send you an email confirmation for the Subscription Service. Your subscription will automatically renew for the next Billing Period at the end of each renewal interval, and you will be charged for that next Billing Period unless you cancel your subscription before it commences.

5.3 Your cancellation rights

You may cancel a Subscription Service at any time via your Ford Account or by contacting one of our customer service representatives and notifying us that you want to cancel that Subscription Service. We will cancel your subscription as soon as reasonably practicable after receiving your request.

Cancellation By You - First 14 Days. If you cancel a Subscription Service for any reason within 14 days of the commencement of your first Billing Period, we will reimburse any Fees you have paid in respect of that Subscription Service and cancel your access to that Subscription Service immediately. Maximum of 1 refund per VIN, per customer.
Cancellation By You - Other. If you cancel a Subscription Service at any other time during the Billing Period, you will continue to have access to that Subscription Service until the expiry of the then-current Billing Period.

5.4 Our cancellation and suspension rights

We may, in our sole discretion (acting reasonably), suspend or cancel your access to a Subscription Service at any time and for any reason, including but not limited to where:

you have not paid the applicable Fees for any reason;
you have materially or persistently been in breach of these Terms;
you sell or transfer ownership of the Connected Vehicle and complete the required in-vehicle Master Reset;
necessary to mitigate an identified risk or to prevent the Subscription Service or Ford app from being abused, manipulated, or otherwise undermined by you or a third party;
we are no longer able to reasonably provide the Subscription Services to you; or
we decide to no longer offer the Subscription Service.

We will generally notify you before we suspend or cancel a Subscription Service. However, we don't have to do this if it is necessary to manage a security risk or other material and immediate risk.

To the extent permitted by law, our sole liability for the cancellation or suspension of a Connected Service will be to refund you prorated Fees paid for unused Subscription Services, and only in circumstances where we are unable to, or choose to no longer, provide the Subscription Service (except to the extent such liability is caused by our fraud, negligence or wilful misconduct).

5. Subscription Services

5.1 Trial Period

Your Connected Vehicle may come with eligibility for a trial period (each a Trial) in respect of certain Subscription Services. Each Trial is effective for a limited time period that, depending on the particular Subscription Service, commences on the warranty start date for your Connected Vehicle or upon your enrolment in that Trial via your Ford Account. For clarity, your Connected Vehicle will only be eligible for one Trial in respect of each Subscription Service. If your Connected Vehicle has been owned or used by someone before you, they may have used the included trial period for a Subscription Service which means you will be ineligible for that Trial.

Further information regarding the eligibility and duration of your Trials are available via your Ford Account.

5.2 Subscription

After each Trial expires, you must subscribe to and purchase the relevant Subscription Service via your Ford Account, select a renewal interval (the Billing Period) and place an active credit or debit card on file with us in order to receive the Subscription Service. The Billing Period for each Subscription Service, whether a month or a year, commences when we send you an email confirmation for the Subscription Service. Your subscription will automatically renew for the next Billing Period at the end of each renewal interval, and you will be charged for that next Billing Period unless you cancel your subscription before it commences.

5.3 Your cancellation rights

You may cancel a Subscription Service at any time via your Ford Account or by contacting one of our customer service representatives and notifying us that you want to cancel that Subscription Service. We will cancel your subscription as soon as reasonably practicable after receiving your request.

Cancellation By You - First 14 Days. If you cancel a Subscription Service for any reason within 14 days of the commencement of your first Billing Period, we will reimburse any Fees you have paid in respect of that Subscription Service and cancel your access to that Subscription Service immediately. Maximum of 1 refund per VIN, per customer.
Cancellation By You - Other. If you cancel a Subscription Service at any other time during the Billing Period, you will continue to have access to that Subscription Service until the expiry of the then-current Billing Period.

5.4 Our cancellation and suspension rights

We may, in our sole discretion (acting reasonably), suspend or cancel your access to a Subscription Service at any time and for any reason, including but not limited to where:

you have not paid the applicable Fees for any reason;
you have materially or persistently been in breach of these Terms;
you sell or transfer ownership of the Connected Vehicle and complete the required in-vehicle Master Reset;
necessary to mitigate an identified risk or to prevent the Subscription Service or Ford app from being abused, manipulated, or otherwise undermined by you or a third party;
we are no longer able to reasonably provide the Subscription Services to you; or
we decide to no longer offer the Subscription Service.

We will generally notify you before we suspend or cancel a Subscription Service. However, we don't have to do this if it is necessary to manage a security risk or other material and immediate risk.

To the extent permitted by law, our sole liability for the cancellation or suspension of a Connected Service will be to refund you prorated Fees paid for unused Subscription Services, and only in circumstances where we are unable to, or choose to no longer, provide the Subscription Service (except to the extent such liability is caused by our fraud, negligence or wilful misconduct).

6. Fees, Payment and Billing

6.1 Processing

Certain payment information and payment processing is handled by our third party payment processor Stripe to process and manage payments for the Subscription Services.

6.2 Fees

You must pay to Ford all Fees incurred through the use of your Ford app account and the Subscription Services for your vehicle, including by other Ford app users that you have authorised to access your Connected Vehicle. You must pay all Fees and taxes in accordance with the instructions provided by Ford without setoff, recoupment, deduction, withholding or other reductions. All Fees shall be in Australian dollars.

Recurring Fees. You must keep an active credit or debit card that we accept in your Ford Account. You consent to Ford debiting your recurring Fees for Subscription Services from this credit or debit card on the expiration of the then-current Billing Period. All Fees for Subscription Services will be charged in advance of the term to which they apply and are non-refundable except to the extent permitted by these Ford app Terms.
Low Value Authorisation. We may submit a low value authorisation for your active credit or debit card. Your card will not actually be charged, and any temporary charge shown on your account will disappear in a few days.
Failure of automatic payment. We may cancel or suspend your access to a Subscription Service without notice to you if your credit or debit card provider refuses a charge from us or if such card has otherwise expired. You will be responsible for any charges due at the time of such suspension or cancellation.
Reimbursement. Where we are required to reimburse Fees we will do so using the same means of payment as you used for the initial transaction, unless we expressly agree otherwise. In any event, you will not incur any fees as a result of the reimbursement.

6.3 Liability for any use

Any person who uses your Connected Vehicle or Ford app can make use of the services described in these Terms, and you will remain responsible to Ford for payment of the applicable Fees.

6.4 Additional Information

Sometimes we might ask for more information from you - you must provide us with information we reasonably ask for (otherwise, we may suspend or cancel your access to Subscription Service and delay, block or refuse to process transactions or close your Accounts).

6. Fees, Payment and Billing

6.1 Processing

Certain payment information and payment processing is handled by our third party payment processor Stripe to process and manage payments for the Subscription Services.

6.2 Fees

You must pay to Ford all Fees incurred through the use of your Ford app account and the Subscription Services for your vehicle, including by other Ford app users that you have authorised to access your Connected Vehicle. You must pay all Fees and taxes in accordance with the instructions provided by Ford without setoff, recoupment, deduction, withholding or other reductions. All Fees shall be in Australian dollars.

Recurring Fees. You must keep an active credit or debit card that we accept in your Ford Account. You consent to Ford debiting your recurring Fees for Subscription Services from this credit or debit card on the expiration of the then-current Billing Period. All Fees for Subscription Services will be charged in advance of the term to which they apply and are non-refundable except to the extent permitted by these Ford app Terms.
Low Value Authorisation. We may submit a low value authorisation for your active credit or debit card. Your card will not actually be charged, and any temporary charge shown on your account will disappear in a few days.
Failure of automatic payment. We may cancel or suspend your access to a Subscription Service without notice to you if your credit or debit card provider refuses a charge from us or if such card has otherwise expired. You will be responsible for any charges due at the time of such suspension or cancellation.
Reimbursement. Where we are required to reimburse Fees we will do so using the same means of payment as you used for the initial transaction, unless we expressly agree otherwise. In any event, you will not incur any fees as a result of the reimbursement.

6.3 Liability for any use

Any person who uses your Connected Vehicle or Ford app can make use of the services described in these Terms, and you will remain responsible to Ford for payment of the applicable Fees.

6.4 Additional Information

Sometimes we might ask for more information from you - you must provide us with information we reasonably ask for (otherwise, we may suspend or cancel your access to Subscription Service and delay, block or refuse to process transactions or close your Accounts).

7. Taxes

7.1 Amounts inclusive of taxes

Unless otherwise stated, all amounts you must pay us under or in connection with these terms (including Fees) are inclusive of all taxes (including GST).

7.2 Tax invoice

We will issue a tax invoice for supplies we make under or in connection with these Terms.

7. Taxes

7.1 Amounts inclusive of taxes

Unless otherwise stated, all amounts you must pay us under or in connection with these terms (including Fees) are inclusive of all taxes (including GST).

7.2 Tax invoice

We will issue a tax invoice for supplies we make under or in connection with these Terms.

8. Privacy and Data Protection

We collect, use and handle personal information about you in the manner and for the purposes set out in the Ford Privacy Policy (located here) and the Ford app Privacy Collection Notice (located here).

The Ford app Privacy Collection Notice explains how we store, use, and disclose your personal information, and the consequences if this information is not collected.
The Ford Privacy Policy outlines our management of personal information more generally, and explains how you can lodge a complaint regarding the handling of your personal information and how we will handle any complaint.

8. Privacy and Data Protection

We collect, use and handle personal information about you in the manner and for the purposes set out in the Ford Privacy Policy (located here) and the Ford app Privacy Collection Notice (located here).

The Ford app Privacy Collection Notice explains how we store, use, and disclose your personal information, and the consequences if this information is not collected.
The Ford Privacy Policy outlines our management of personal information more generally, and explains how you can lodge a complaint regarding the handling of your personal information and how we will handle any complaint.

9. Intellectual Property

9.1 Licence
We own or licence from third parties all rights, title and interest (including copyright, designs, patents, trademarks and other intellectual property rights) in the Ford app and all of the material (including all software, content and data) made available on the Ford app (Content). The Ford app is protected by worldwide copyright, trademark, patent, trade secret, and other proprietary rights, whether or not a copyright notice or other proprietary mark is present.

You agree to:
- comply with all laws (including intellectual property laws) in your use of the Ford app and any Content; and
- not use, copy or reproduce Ford app or any Content except to the extent permitted by applicable law.

Your use of and access to the Ford app and any Content does not grant you any rights, title or interest to you in relation to the Ford app or the Content. However, we do grant you a non-exclusive, non-transferable, limited licence to access and use the Ford app and any Content on the provision of these Terms and as otherwise expressly authorised by us and/or our third party licensors.

9.2 Trademark Notice

The Ford name, and all trademarks and logos displayed on the Ford app or the Ford website are owned or used under licence by us. The unauthorised use of any trademark displayed on the Ford app or on the Ford website is prohibited.

9.3 No commercial use

The Ford app is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any software, products or services contained within the Ford app (including any Connected Service). You may not use the Ford app to further any commercial purpose, including any advertising or revenue generating activity on your own website or other platforms.

9. Intellectual Property

9.1 Licence
We own or licence from third parties all rights, title and interest (including copyright, designs, patents, trademarks and other intellectual property rights) in the Ford app and all of the material (including all software, content and data) made available on the Ford app (Content). The Ford app is protected by worldwide copyright, trademark, patent, trade secret, and other proprietary rights, whether or not a copyright notice or other proprietary mark is present.

You agree to:
- comply with all laws (including intellectual property laws) in your use of the Ford app and any Content; and
- not use, copy or reproduce Ford app or any Content except to the extent permitted by applicable law.

Your use of and access to the Ford app and any Content does not grant you any rights, title or interest to you in relation to the Ford app or the Content. However, we do grant you a non-exclusive, non-transferable, limited licence to access and use the Ford app and any Content on the provision of these Terms and as otherwise expressly authorised by us and/or our third party licensors.

9.2 Trademark Notice

The Ford name, and all trademarks and logos displayed on the Ford app or the Ford website are owned or used under licence by us. The unauthorised use of any trademark displayed on the Ford app or on the Ford website is prohibited.

9.3 No commercial use

The Ford app is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any software, products or services contained within the Ford app (including any Connected Service). You may not use the Ford app to further any commercial purpose, including any advertising or revenue generating activity on your own website or other platforms.

10. Integration with other Ford Services and Third Party Services and Third Party Materials

10.1 Other Ford Services and Third Party Services
The Ford app may integrate with, or contain links to other products, apps, websites or services that are:
- operated by Ford or its related entities (each an Additional Service); or
- owned or controlled by third parties (each a Third Party Product or Service).
Additional Services may be subject to additional terms that may be presented in connection with their use, and by using an Additional Service, you agree to the applicable terms and conditions.

Where a third party provides you with a Third Party Product or Service, that third party is responsible to you for the relevant Third Party Product or Service. You may be asked to agree to the terms and conditions of the third party before accessing its Third Party Products or Services. Those terms and conditions will govern your relationship with the third party (including in respect of any information they collect from you while you are using the relevant Third Party Product or Service). We are not responsible for any Third Party Products or Services nor the accuracy of any information a third party gives you.

When using a Third Party Service, you may leave the Ford app platform. We will indicate when you are leaving the Ford app platform. We encourage you to read the terms and conditions and privacy policy of each Third Party Service that you use.

Some Ford app features and Third Party Products or Services are supported by Google Maps and/or Google APIs, the applicable terms and conditions and privacy policy for which are hyperlinked below.
- the Google Maps / Google Earth Additional Terms of Service; and
- the Google Privacy Policy.
You will be directed to Google's privacy policy and have the opportunity to provide consent before you use the Ford app features or Third Party Products or Services supported by Google Maps and/or Google APIs. If you decline or withdraw your consent at any time using your privacy settings in the Ford app, you will not be able to rely on the Ford app features or Third Party Products or Services that are supported by Google Maps and/or Google APIs for essential functionality.
10.2 Third Party Materials
We may display, include or make available content, data, information, applications or materials from third parties (Third Party Materials) or provide links to certain third-party web sites to provide you with the Connected Services. By using the Connected Services, you acknowledge and agree that Ford is not responsible for examining or evaluating the content, accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect of such Third Party Materials or web sites.
10.3 Open Source Software
The Ford app may contain, or rely in part on, certain free, shared, or public library software (Open Source Software). Please refer to the posted Open Source Software acknowledgements located at http://corporate.ford.com/ford-open-source.html for more information on any obligations or restrictions that may apply to the use of Open Source Software.
10.4 Dealer Services
Where you connect with your Ford dealer via the Ford app for servicing needs, all appointments and vehicle services are the responsibility of you and your Ford dealer. Ford dealers are separate legal entities independent from us, and we are not responsible or liable for dealers’ activities, including any services you receive from your dealer or the content of dealer websites.

10. Integration with other Ford Services and Third Party Services and Third Party Materials

10.1 Other Ford Services and Third Party Services
The Ford app may integrate with, or contain links to other products, apps, websites or services that are:
- operated by Ford or its related entities (each an Additional Service); or
- owned or controlled by third parties (each a Third Party Product or Service).
Additional Services may be subject to additional terms that may be presented in connection with their use, and by using an Additional Service, you agree to the applicable terms and conditions.

Where a third party provides you with a Third Party Product or Service, that third party is responsible to you for the relevant Third Party Product or Service. You may be asked to agree to the terms and conditions of the third party before accessing its Third Party Products or Services. Those terms and conditions will govern your relationship with the third party (including in respect of any information they collect from you while you are using the relevant Third Party Product or Service). We are not responsible for any Third Party Products or Services nor the accuracy of any information a third party gives you.

When using a Third Party Service, you may leave the Ford app platform. We will indicate when you are leaving the Ford app platform. We encourage you to read the terms and conditions and privacy policy of each Third Party Service that you use.

Some Ford app features and Third Party Products or Services are supported by Google Maps and/or Google APIs, the applicable terms and conditions and privacy policy for which are hyperlinked below.
- the Google Maps / Google Earth Additional Terms of Service; and
- the Google Privacy Policy.
You will be directed to Google's privacy policy and have the opportunity to provide consent before you use the Ford app features or Third Party Products or Services supported by Google Maps and/or Google APIs. If you decline or withdraw your consent at any time using your privacy settings in the Ford app, you will not be able to rely on the Ford app features or Third Party Products or Services that are supported by Google Maps and/or Google APIs for essential functionality.
10.2 Third Party Materials
We may display, include or make available content, data, information, applications or materials from third parties (Third Party Materials) or provide links to certain third-party web sites to provide you with the Connected Services. By using the Connected Services, you acknowledge and agree that Ford is not responsible for examining or evaluating the content, accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect of such Third Party Materials or web sites.
10.3 Open Source Software
The Ford app may contain, or rely in part on, certain free, shared, or public library software (Open Source Software). Please refer to the posted Open Source Software acknowledgements located at http://corporate.ford.com/ford-open-source.html for more information on any obligations or restrictions that may apply to the use of Open Source Software.
10.4 Dealer Services
Where you connect with your Ford dealer via the Ford app for servicing needs, all appointments and vehicle services are the responsibility of you and your Ford dealer. Ford dealers are separate legal entities independent from us, and we are not responsible or liable for dealers’ activities, including any services you receive from your dealer or the content of dealer websites.

11. Your responsibilities

You must:

not alter, or allow third parties to alter, the Connected Services, Ford app or Ford Account in any way, including by:
- manipulating the Connected Services, Ford app or Ford Account to alter your access;
- reverse engineering, disassembling or decompiling the Connected Services, Ford app or Ford Account;
- interfering with the operation of the Connected Services, Ford app or Ford Account; or
- using any data mining or extraction tools in connection with the Connected Services, Ford app or Ford Account;
not use the Connected Services, Ford app or Ford Account to do anything that is, or we reasonably think is, illegal, unethical, abusive or inappropriate, or let someone else do this;
not download and install the Ford app onto a jailbroken or rooted device;
not create a database, systematically download, store, websites, link or frame any or all of the materials from Connected Services, Ford app or Ford Account;
not use the Ford app with other content or in a manner that impersonates any person, business or entity, including us;
not interfere, try to interfere, disrupt, or try to disrupt our servers or networks, or disobey any of our network access or security requirements;
ensure that you have access to a compatible mobile device, internet, mobile network data and voice call services required for your use of the Ford app and Ford Account;
ensure that the Connected Vehicle, Ford app Connect Modem and your device which hosts the Ford app are functioning and activated;
update the Ford app to the extent Ford makes such updates available;
keep your personal information and Ford Account information correct and up-to-date;
not allow anyone else to access or use your Ford app or Ford Account;
not allow anyone (other than an authorised user) to use your Connected Vehicle or the Connected Services;
take reasonable steps to ensure that use of the Ford app does not expose you, your mobile device or your vehicle to the risk of viruses, malicious computer code or other forms of interference which may damage your mobile device and/or Connected Vehicle;
notify Ford immediately and change your Ford Account password if you suspect that there has been unauthorised access to your Ford app account or there is any other security breach or issue relating to the Ford app; and
delete the Ford app before you sell, lend or get rid of your mobile device.

You are solely responsible for any use of the Connected Services in your Connected Vehicle, even if you are not the one using it.

11. Your responsibilities

You must:

not alter, or allow third parties to alter, the Connected Services, Ford app or Ford Account in any way, including by:
- manipulating the Connected Services, Ford app or Ford Account to alter your access;
- reverse engineering, disassembling or decompiling the Connected Services, Ford app or Ford Account;
- interfering with the operation of the Connected Services, Ford app or Ford Account; or
- using any data mining or extraction tools in connection with the Connected Services, Ford app or Ford Account;
not use the Connected Services, Ford app or Ford Account to do anything that is, or we reasonably think is, illegal, unethical, abusive or inappropriate, or let someone else do this;
not download and install the Ford app onto a jailbroken or rooted device;
not create a database, systematically download, store, websites, link or frame any or all of the materials from Connected Services, Ford app or Ford Account;
not use the Ford app with other content or in a manner that impersonates any person, business or entity, including us;
not interfere, try to interfere, disrupt, or try to disrupt our servers or networks, or disobey any of our network access or security requirements;
ensure that you have access to a compatible mobile device, internet, mobile network data and voice call services required for your use of the Ford app and Ford Account;
ensure that the Connected Vehicle, Ford app Connect Modem and your device which hosts the Ford app are functioning and activated;
update the Ford app to the extent Ford makes such updates available;
keep your personal information and Ford Account information correct and up-to-date;
not allow anyone else to access or use your Ford app or Ford Account;
not allow anyone (other than an authorised user) to use your Connected Vehicle or the Connected Services;
take reasonable steps to ensure that use of the Ford app does not expose you, your mobile device or your vehicle to the risk of viruses, malicious computer code or other forms of interference which may damage your mobile device and/or Connected Vehicle;
notify Ford immediately and change your Ford Account password if you suspect that there has been unauthorised access to your Ford app account or there is any other security breach or issue relating to the Ford app; and
delete the Ford app before you sell, lend or get rid of your mobile device.

You are solely responsible for any use of the Connected Services in your Connected Vehicle, even if you are not the one using it.

12. Term

This agreement will continue until it is terminated by you or us. You may terminate this agreement at any time for any reason by deleting your account in the Ford app or by contacting our Guides (Guides@ford.com) and notifying us that you want to cancel your Ford app account.

12. Term

This agreement will continue until it is terminated by you or us. You may terminate this agreement at any time for any reason by deleting your account in the Ford app or by contacting our Guides (Guides@ford.com) and notifying us that you want to cancel your Ford app account.

13. Termination and Suspension

We may terminate this agreement, or suspend temporarily part or all of your access to the Ford app at any time (acting reasonably) by written notice (including by email to your current registered email address) for reasons including (but not limited to) the following:

you commit a serious or persistent breach of a term which you fail to remedy (if remediable) within 5 days after the service of written notice requiring you to do so;
circumstances arise where (in our reasonable opinion) such action will mitigate an identified risk or prevent the Ford app from being used for unlawful purposes or otherwise abused, manipulated or otherwise undermined by you or through your use of the Ford app or your Ford Account; or
where we decide to no longer offer some or all of the services through the Ford app.

Without limiting the above, we may suspend your access to the Ford app or your Ford Account on an emergency basis without notice to you if we reasonably believe that there is a risk of fraud, a security breach or unusual activity and if we reasonably believe that suspension of your access is reasonably necessary to investigate and address this risk.

13. Termination and Suspension

We may terminate this agreement, or suspend temporarily part or all of your access to the Ford app at any time (acting reasonably) by written notice (including by email to your current registered email address) for reasons including (but not limited to) the following:

you commit a serious or persistent breach of a term which you fail to remedy (if remediable) within 5 days after the service of written notice requiring you to do so;
circumstances arise where (in our reasonable opinion) such action will mitigate an identified risk or prevent the Ford app from being used for unlawful purposes or otherwise abused, manipulated or otherwise undermined by you or through your use of the Ford app or your Ford Account; or
where we decide to no longer offer some or all of the services through the Ford app.

Without limiting the above, we may suspend your access to the Ford app or your Ford Account on an emergency basis without notice to you if we reasonably believe that there is a risk of fraud, a security breach or unusual activity and if we reasonably believe that suspension of your access is reasonably necessary to investigate and address this risk.

14. Disclaimer

When you use the Ford app, you acknowledge and agree that:

we can, without your consent, change the Ford app, including by changing, adding or removing features, products and services (including Connected Services) and updating it;
Ford will use reasonable skill and care to ensure that the Ford app is safe and secure to use and to prevent it from causing damage to your device or any other digital content stored on your device. However, Ford cannot guarantee that the Ford app will be safe, secure or free from bugs or viruses or other malicious programs; and
Ford cannot guarantee that the Ford app and/or the services will be available uninterrupted and in a fully operating condition at all times and will not be responsible for any failure or delay in performing our obligations under the Terms if such failure or delay results from any events, circumstances or causes beyond our reasonable control. In these circumstances we will be entitled to a reasonable extension of time for performing our obligations.

14. Disclaimer

When you use the Ford app, you acknowledge and agree that:

we can, without your consent, change the Ford app, including by changing, adding or removing features, products and services (including Connected Services) and updating it;
Ford will use reasonable skill and care to ensure that the Ford app is safe and secure to use and to prevent it from causing damage to your device or any other digital content stored on your device. However, Ford cannot guarantee that the Ford app will be safe, secure or free from bugs or viruses or other malicious programs; and
Ford cannot guarantee that the Ford app and/or the services will be available uninterrupted and in a fully operating condition at all times and will not be responsible for any failure or delay in performing our obligations under the Terms if such failure or delay results from any events, circumstances or causes beyond our reasonable control. In these circumstances we will be entitled to a reasonable extension of time for performing our obligations.

15. Limitation of liability

15.1 Statutory guarantees
The Ford app and the Content is provided on an "as is" and "as available" basis and to the extent permitted by law (including the Australian Consumer Law) we make no representations, warranties or guarantees about the Ford app or any Content. Where there are guarantees that cannot be excluded or limited under the Australian Consumer Law, our liability for a failure to meet such a guarantee is limited to doing one or more of the following (at our election):
- in the case of goods, repairing, replacing or supplying equivalent goods, or paying the cost of any of those remedies to you; or
- in the case of services, supplying the services again or paying the cost of having the services supplied again.
15.2 Exclusion of liability
To the maximum extent permitted by law (including under the Australian Consumer Law), we exclude liability for any direct and indirect loss, damage or expense - irrespective of the manner in which it occurs; contract, tort (including negligence) or otherwise - arising out of or related to your use of the Ford app, including where it is suffered:
- due to your use of the Ford app, the Connected Services and/or the information or materials contained on or made available through it (including the Content);
- as a result of inaccessibility of the Ford app or the Connected Services; or
- as a result of the fact that certain information or materials contained on the Ford app or through the Connected Services are incorrect, incomplete or not up-to-date.
This does not apply to any loss, damage or expense caused by our fraud, negligence or wilful misconduct.
15.3 Limitation of liability
To the maximum extent permitted by law (including under the Australian Consumer Law), our maximum aggregate liability to you for any loss, damage, liability or expense you incur or claims you make against us under or in connection with these Terms (however arising, including in negligence) is limited to:
- the higher of the amount of Subscription Fees you have paid (if any); or
- AUD $100.

15. Limitation of liability

15.1 Statutory guarantees
The Ford app and the Content is provided on an "as is" and "as available" basis and to the extent permitted by law (including the Australian Consumer Law) we make no representations, warranties or guarantees about the Ford app or any Content. Where there are guarantees that cannot be excluded or limited under the Australian Consumer Law, our liability for a failure to meet such a guarantee is limited to doing one or more of the following (at our election):
- in the case of goods, repairing, replacing or supplying equivalent goods, or paying the cost of any of those remedies to you; or
- in the case of services, supplying the services again or paying the cost of having the services supplied again.
15.2 Exclusion of liability
To the maximum extent permitted by law (including under the Australian Consumer Law), we exclude liability for any direct and indirect loss, damage or expense - irrespective of the manner in which it occurs; contract, tort (including negligence) or otherwise - arising out of or related to your use of the Ford app, including where it is suffered:
- due to your use of the Ford app, the Connected Services and/or the information or materials contained on or made available through it (including the Content);
- as a result of inaccessibility of the Ford app or the Connected Services; or
- as a result of the fact that certain information or materials contained on the Ford app or through the Connected Services are incorrect, incomplete or not up-to-date.
This does not apply to any loss, damage or expense caused by our fraud, negligence or wilful misconduct.
15.3 Limitation of liability
To the maximum extent permitted by law (including under the Australian Consumer Law), our maximum aggregate liability to you for any loss, damage, liability or expense you incur or claims you make against us under or in connection with these Terms (however arising, including in negligence) is limited to:
- the higher of the amount of Subscription Fees you have paid (if any); or
- AUD $100.

16. The Ford App

The Ford app is provided to you by us. We are responsible to you for it, even where you download it from the Apple iOS App Store or Google Play Store. Apple and Google are not responsible for the Ford app and this provision applies for their benefit. If you have any queries or issues (including any legal issues) about the Ford app, you must contact us, not Apple or Google.

16. The Ford App

The Ford app is provided to you by us. We are responsible to you for it, even where you download it from the Apple iOS App Store or Google Play Store. Apple and Google are not responsible for the Ford app and this provision applies for their benefit. If you have any queries or issues (including any legal issues) about the Ford app, you must contact us, not Apple or Google.

17. Variations

We may (in our sole discretion) modify, update or replace any or all of these Ford app Terms without your consent. This includes a change that:

adds, removes or varies a Subscription Service;
adds, removes or varies a feature or functionality of the Ford app;
adds, removes or varies a Fee;
is required to comply law, or guidance or requirements of a regulator, a decision of a court or other dispute resolution process;
is required for security reasons;
we reasonably consider you will benefit from;
is administrative, minor or corrects a mistake or omission; or
reflects changes to our business or technological systems.

We will notify you of any amendments to the Ford app Terms:

that we reasonably consider is unfavourable to you, like adding or increasing a fee or charge or removing a Connected Service - at least 30 days before we make the change. We may give you less notice if it is reasonably necessary to manage a material or immediate risk; or
that we reasonably consider has a positive or neutral effect on you - no later than the day we make the change.

This notice may be provided via email, SMS or a message on the Ford app or your Ford Account. Continued use of the Ford app following the reasonable notice period and implementation of the variation shall be deemed acceptance of the new updated Terms.

You can stop accessing or using the Ford app, delete the Ford app or cancel an affected Subscription Service if you do not like a change we make. However, you may not be able to access or use the Ford app or any cancelled Subscription Services if you do this.