FORDPASS PRIVACY COLLECTION NOTICE

Effective date: January 2025

This Privacy Collection Notice applies to your FordPass App and Connected Services (including through your Ford Account on our website) (together, FordPass). It also applies to your use of your Connected Vehicle and where you use services associated with FordPass (such as contacting our Guides).

In this Privacy Collection Notice, we, us and our refers to Ford Motor Company of Australia Pty Limited (ABN 30 004 116 223) (Ford) and our affiliates. Any capitalised terms used in this Privacy Notice are defined in the FordPass Terms. This Privacy Notice is also available in FordPass in your account settings information.

This is an important document. You should read it.

1. Information we collect

We'll collect:

• your name, email address, street address and telephone number
• details about your Connected Vehicle, like vehicle model, Vehicle Identification Number (VIN), the electronic serial number of your FordPass Connect modem (ESN), SIM serial number and maintenance data (such as fuel and fluid levels, engine temperature and odometer information) and diagnostic data (such as diagnostic trouble codes and warning indicators)
• payment information in connection with your Subscription Services
• technical details about your mobile phone or other device information, like device IDs, software or operating systems, unique device identifiers, network information, preference settings and IP addresses
• details of how you use FordPass (including the FordPass App and Connected Services) and any third-party services that integrate with FordPass
• details of how you use the Connected Vehicle, like how the vehicle is operated and used (such as the use of steering, acceleration, seat belt status and the operation of internal controls)
• precise location data about your Connected Vehicle's location, travel direction and speed and, if you allow us in your device settings, the location data provided by your mobile device. If location services are turned off in your mobile device, we may still also be able to derive your approximate location from other device data such as Wi-Fi access points, mobile towers, and your IP address
• such as when and for how long you use the Connected Services and other FordPass features
• any other information that you give us.

We generally won't ask you to give us any sensitive information. However, we may collect, use and disclose other sensitive information you provide to us, including when raising an issue or concern with us.

2. How we collect your information

We'll generally collect information about you directly from you. We will also collect some information automatically through your Connected Vehicle, the FordPass App or your Ford Account.

Your Connected Vehicle will continue to automatically share information with us even if:

• you disable ’Location Services’
• some but not all users with a FordPass App account associated with a VIN have removed the VIN from their FordPass App or
• you uninstall the FordPass App.

You can turn-off or change the settings for this sharing of information through your Collected Vehicle's SYNC system in your vehicle. In SYNC, select 'Settings', select 'Connectivity', and choose the options that are right for you.

We may also receive information about you from:

• our payment processor, Stripe
• third parties who provide services to us or who interact with you on our behalf, like dealers, roadside assistance providers, FordPass partners, other third-party service providers that integrate with FordPass, analytics providers and advertising service providers
• other authorised users for your Connected Vehicle
• public sources
• third parties.

3. Why we collect, use and disclose your information

We collect, use and disclose information about you to:

• create and administer your Ford Account
• provide you with FordPass, including to set up, process and manage the Connected Services, Fees and any third-party services you access via the FordPass App
• process payments for Subscription Services, including through our payment processer Stripe
• allow you to control certain features of your Connected Vehicle
• provide you with Connected Services, including to set up, process and manage payments for recurring fees for Subscription Services
• offer, promote or conduct offers, promotions or competitions, which we may run from time to time and to determine what Ford products and services you might be interested in
• fulfil your requests and deal with your enquiries, including via our contact centres
• to personalise your experience and the communications you receive, such as vehicle ownership and servicing related in-app messages which may contain content promoting Ford or relevant Ford Dealer products or services
• give updates to your Connected Vehicle
• help us manage FordPass and your Connected Services and to perform other administrative or operational tasks, like quality assurance, troubleshooting, product and system testing and development, assessing product, system and service changes, data analytics, staff training, complaints handling, market research or customer satisfaction research
• carry out remote diagnostics activities in relation to your Connected Vehicle
• work out what other products or services may be of interest to you, tell you about them and arrange for third parties to advertise our products and services to you on our behalf
• to help provide FordPass App functionality, understand how the FordPass App is used and personalise your experience
• comply with legal requirements or requests from public authorities
• communicate with you about your use of FordPass (including by providing in-app messages) and
• detect, prevent, investigate and respond to any suspected or actual or otherwise address fraud, unlawful activity or misconduct.

In some circumstances, we may also collect, use and disclose information about you to:

• consider any concerns you raise with us
• respond to any complaints you make or feedback you give, or as part of any legal action involving us and
• where we're required to by a law, court order or regulatory authority.

Personalised communications and other in-app messages are an integral part of the FordPass App functionality and FordPass more generally. If you want to opt-out of receiving these communications and in-app messages, you will need to uninstall the FordPass App and stop using it. This may impact your ability to use FordPass more generally.

4. What happens if you don’t give us the information we ask for?

You have no obligation to provide any personal information requested by us. However, if you don't give us information about yourself when we ask:

• we may not be able to provide you with a product or service or assist you with a request
• you may not be able to create a Ford Account or be able to access or use FordPass or particular features of the FordPass App or Connected Services or
• we may not be able to help you with any technical or other issues that you're having.

5. Who do we disclose your personal information to?

We may give your personal information to:

• other users of the FordPass App who are linked to the same Connected Vehicle as you. These users will have access to your account name and the fact that you have requested this connection will be shared
• our related companies
• IT and telecommunications service providers, like Software as a Service providers, web-hosting companies and telecommunications network providers
• our agents, advisors or contractors. These include companies that we have engaged to provide services to us or on our behalf
• any provider of third party products and services that you have chosen to access via the FordPass App or that are otherwise integrated with FordPass. This will include disclosures to Google where you have agreed to use features of the FordPass App or Connected Services that integrate with Google Maps Services and Google APIs, such as features with maps, address information and searches for places or points of interest, including FordPass location, public charging and roadside assistance
• Ford dealers and our partners where this is necessary to provide you with a product or service
• others we're authorised or required by law or court or tribunal order to disclose information to, including where we reasonably consider the disclosure necessary to protect our rights, the rights of any third party or any individuals' personal safety, or to detect, prevent, or otherwise address fraud, security or safety issues or
• any third-party that purchases, or to which we transfer, all or substantially all of our assets and/or business.

Some of these recipients may be located overseas or may store or access your information outside of Australia, including in the United States of America and India. More details about the location of these recipients is in our Privacy Policy (located here).

6. How can you access further information or complain about a breach of your privacy?

The Ford Privacy Policy (located here) contains further information including information about how you may request access to, and correction of, personal information we hold about you, how you may complain about a privacy breach, and how we will deal with a privacy complaint.

Alternatively, if you have any questions, comments or complaints about how we handle your personal information in connection with FordPass you may contact us as follows:

• Email
  FordPass Guides: Guides@ford.com
  Ford Customer Relationship Centre: foacust1@ford.com
  
  
• Phone
  FordPass Guides: 1800 806 978
  Ford Customer Relationship Centre: 13 FORD (13 3673)
  Monday - Friday 8am to 6pm
  
  
• Mail
  Ford Motor Company of Australia
  Customer Relationship Centre
  Private Mail Bag 5
  Campbellfield, Victoria, 3061