How long will I be covered under the Ford National Roadside Assistance and Auto Club Lifestyle Membership program?
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Discover Ford Roadside Assistance | Ford Australia
Ford National Roadside Assistance & Auto Club Lifestyle Membership for up to 7 years
Call 13 FORD (13 3673)
24/7, 365 days a year for National Roadside Assistance or Collision Support.
What are the benefits?
Ford National Roadside Assistance and Auto Club Lifestyle Membership is included with your vehicle purchase and following each eligible General Service at a participating Ford Dealerroad-side-assistance-1. Applicable to Retail and Small Business Customers (Fleet less than 5 vehicles) only.
Large Fleet (5 vehicles or more) and Government customers are eligible to have Ford National Roadside Assistance cover added, upon request at a participating Ford Dealer at Sale and following each eligible Service.
Whether you’re ten minutes from home or hours away, you only need to experience a flat tyre or flat battery to know the value of National Ford Roadside Assistance. Together with Auto Club Lifestyle Membership, you also get to leverage the Auto Club Rewards Program of your home State or Territory, and other exclusive discounts including travel, accommodation, retail and lifestyle experiences. Until your vehicle reaches 7 years of age, each time a General Service is completed by a participating Ford Dealer, you’ll receive an Auto Club Lifestyle Membership and Ford National Roadside Assistance for up to 12 months from the date of the serviceroad-side-assistance-1.
Key benefits include:
(Available to all Ford customers, including Retail, Fleet & Govt. customers)
Flat Battery
If you experience a flat battery, a jump-start or battery replacement will be provided under your roadside cover. If your battery fails within 12 months of vehicle registration, we'll replace it at no cost to you.
Out of Fuel
If you get caught out of fuel, Roadside Assistance will provide a top up to help you get to the nearest re-fueling facilityroad-side-assistance-1.
Flat Tyre
A flat tyre will be changed on the spot (where vehicle has a spare) or, if necessary, a tow will be arrangedroad-side-assistance-1.
Lock Out
Roadside Assistance will support where possible in opening your vehicle, including locating and delivering your spare keys (where applicable), or arranging a taxi to collect your spare keys, or a tow to the closest Ford Dealerroad-side-assistance-1.
Mechanical Breakdown
For all non-collision or non-insurance related breakdowns that have disabled your vehicle or made it unsafe to drive, please call 13 FORD for assistance. Where applicable, a Service Patrol Vehicle will be dispatched to assist in mobilising your vehicleroad-side-assistance-2.
Towing
If your vehicle can’t be mobilised we’ll tow it to the nearest Ford Dealerroad-side-assistance-1.
Off-Road Rescue & Bogged Vehicles
If you breakdown off-road (such as in creeks, on beaches etc.), Roadside Assist will still be provided where safe to do so. Roadside Assistance will also remove a bogged vehicle if safe to do so, where a two-wheel Patrol Service Vehicle can access itroad-side-assistance-1.
Caravan & Trailer Towing
Where your vehicle experiences a breakdown, a tow will also be arranged for any caravan, trailer or horse floats attached to the vehicle. This will be towed to safety, to the same destination as the vehicle, as required. Conditions apply, see PDF below for full detailsroad-side-assistance-1.
Personal Benefits more than 100km from home
If your vehicle experiences a mechanical breakdown whilst more than 100km from your home address, and a tow is arranged where the vehicle cannot be repaired on the same day, personal benefits such as accommodation, alternative transport and vehicle recovery are available to youroad-side-assistance-1.
For a complete description of the National Roadside Assistance features, download via the link below:
Explore State Auto Club Lifestyle Membership
(Available to Retail and Blue Fleet customers only)
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When you first purchase your new Ford vehicle (Retail and Blue Fleet customers), you will receive Ford National Roadside Assistance and Auto Club Lifestyle Membership with your home State or Territory, from the date of first registration. We’ll then renew your cover for up to 12 months, each time you complete a Standard A or B Scheduled Service with a participating Ford Dealer, until your vehicle reaches 7 years of age.
Ford National Roadside Assistance and State Auto Club Lifestyle Membership will cease at the expiration of your 12 month coverage. If you miss a service or go longer than 12 months between services, your vehicle will not be covered for the period between expiration and when the vehicle is presented for service.
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Provided we have all your information necessary to register the State Auto Club Lifestyle Membership then processing should not take longer than approximately 14 business days. Where information is incomplete, the Roadside Assistance team will reach out to you by SMS, email or by phone to request the missing information required to process your registration.
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You can reach out directly to your State or Territory Auto Club to update your contact details, alternatively please contact your Ford Dealer to provide updated home address, contact number or email address.
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I’ve moved Interstate, can I transfer my Ford National Roadside Assistance and Auto Club Lifestyle Membership to my new State or Territory?
Ford National Roadside Assistance applies nationwide, therefore you do not need to transfer your coverage. Your Auto Club Lifestyle Membership will be updated when you complete your next Standard A or B Scheduled Service with a participating Ford Dealer in your new State or Territory, provided your vehicle has not reached 7 years of age.
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If you are an existing Auto Club Member, please reach out directly to your local Auto Club and discuss the options available to you regarding your current Auto Club Membership.
