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Ford COVID-19

06 April 2020

Ford COVID-19

06 April 2020

Dear Customer,

During this time of heightened concern and uncertainty, we want to assure you that the health and safety of our customers, employees, dealers and partners remains our highest priority.

We have a dedicated global team closely monitoring the coronavirus situation, including following the latest advice from leading medical professionals, and directives from government and local authorities across all our markets, including Australia.

We are planning and acting accordingly to provide safe, efficient, and convenient services and customer care through our Ford dealers in Australia.

Dear Customer,

During this time of heightened concern and uncertainty, we want to assure you that the health and safety of our customers, employees, dealers and partners remains our highest priority.

We have a dedicated global team closely monitoring the coronavirus situation, including following the latest advice from leading medical professionals, and directives from government and local authorities across all our markets, including Australia.

We are planning and acting accordingly to provide safe, efficient, and convenient services and customer care through our Ford dealers in Australia.

Here are the initiatives and safeguards we are offering

Here are the initiatives and safeguards we are offering

Vehicle Pick-up and Drop-offcovid-19-first

Participating Ford dealers are offering a Pick-up and Drop-off service for service customers. We’ll pick-up your Ford from your specified location and can provide you with a Ford Service Loancovid-19-second car in certain circumstances. Click here to book your service.

Vehicle Pick-up and Drop-offcovid-19-first

Participating Ford dealers are offering a Pick-up and Drop-off service for service customers. We’ll pick-up your Ford from your specified location and can provide you with a Ford Service Loancovid-19-second car in certain circumstances. Click here to book your service.



Vehicle Sanitation

Key touchpoints in vehicles will be sanitised after a service visit. Dealers will use recommended cleaning products and procedures to help ensure that all vehicles are clean and safe when returned to customers.

Vehicle Sanitation

Key touchpoints in vehicles will be sanitised after a service visit. Dealers will use recommended cleaning products and procedures to help ensure that all vehicles are clean and safe when returned to customers.



Cashless Payments

Cashless payment options are available to help ensure safe and easy payment options for our customers.

Cashless Payments

Cashless payment options are available to help ensure safe and easy payment options for our customers.



Remote Sales Supportcovid-19-third

Remote sales supportcovid-19-third with a Ford sales professional will give customers a first-hand shopping experience from the comfort and safety of their own homes.

Remote Sales Supportcovid-19-third

Remote sales supportcovid-19-third with a Ford sales professional will give customers a first-hand shopping experience from the comfort and safety of their own homes.



Ford 2nd Car for Healthcare Workers

Ford and participating Dealers are providing eligible frontline healthcare workers with access to Ford's fleet of 2nd Car vehiclescovid-19-disclaimer to provide them with safe, reliable private transport at this challenging time. It's our way of saying 'thank you' for the selfless and important work that our healthcare workers do every day. Learn more about the program.

Ford 2nd Car for Healthcare Workers

Ford and participating Dealers are providing eligible frontline healthcare workers with access to Ford's fleet of 2nd Car vehiclescovid-19-disclaimer to provide them with safe, reliable private transport at this challenging time. It's our way of saying 'thank you' for the selfless and important work that our healthcare workers do every day. Learn more about the program.

ADDED PRECAUTIONS IN OUR DEALERSHIPS

All Ford dealership staff have been advised to strictly adhere to the following:

  • Refrain from shaking hands and practice active social distancing during interaction with customers.
  • Wear necessary protective gear to help ensure proper hygiene during any customer interaction.
  • Provide hand sanitiser dispensers across the business, particularly in high traffic areas.
  • Increase frequency of cleaning high-touch surfaces in public areas with additional staffing.
  • If an employee is experiencing any flu-like symptoms, they will be asked to promptly seek medical advice and remain at home until they are free of symptoms.

These are extraordinary times. As a valued Ford customer, we will continue to keep you informed of important updates, initiatives or developments regarding the services we provide.

  • Additionally, our Customer Care Hotline and social media channels are ready to respond to your inquiries and concerns.
  • Please feel free to reach out to us on 13 FORD (13 3673), foacust1@ford.com, or via facebook.com/FordAustralia.

Please stay safe and continue to take appropriate precautions to help protect you and your loved ones.

Kay Hart,

President & CEO

Ford Australia & New Zealand

ADDED PRECAUTIONS IN OUR DEALERSHIPS

All Ford dealership staff have been advised to strictly adhere to the following:

  • Refrain from shaking hands and practice active social distancing during interaction with customers.
  • Wear necessary protective gear to help ensure proper hygiene during any customer interaction.
  • Provide hand sanitiser dispensers across the business, particularly in high traffic areas.
  • Increase frequency of cleaning high-touch surfaces in public areas with additional staffing.
  • If an employee is experiencing any flu-like symptoms, they will be asked to promptly seek medical advice and remain at home until they are free of symptoms.

These are extraordinary times. As a valued Ford customer, we will continue to keep you informed of important updates, initiatives or developments regarding the services we provide.

  • Additionally, our Customer Care Hotline and social media channels are ready to respond to your inquiries and concerns. 
  • Please feel free to reach out to us on 13 FORD (13 3673), foacust1@ford.com, or via facebook.com/FordAustralia.

Please stay safe and continue to take appropriate precautions to help protect you and your loved ones.

Kay Hart,

President & CEO

Ford Australia & New Zealand

FAQs

FAQs

  • Are the dealers still open?

    Are the dealers still open?

    As of 2/4/20 all Australian dealerships remain open, however some may be working to adjusted trading hours with fewer staff.  Please refer to the following link to find out the latest status of your local dealership.

    As of 2/4/20 all Australian dealerships remain open, however some may be working to adjusted trading hours with fewer staff.  Please refer to the following link to find out the latest status of your local dealership.

  • Is the call centre still open? Who do I contact?

    Is the call centre still open? Who do I contact?

    Our Customer Care Hotline and social media channels are available to receive and respond to your inquiries and concerns. Please feel free to reach out to us on 13 FORD (13 3673), foacust1@ford.com, or via our social media channels facebook.com/FordAustralia.

    Our Customer Care Hotline and social media channels are available to receive and respond to your inquiries and concerns. Please feel free to reach out to us on 13 FORD (13 3673), foacust1@ford.com, or via our social media channels facebook.com/FordAustralia.

QUICK RESPONSE CONTACT DETAILS

QUICK RESPONSE CONTACT DETAILS

Phone:

13 FORD (13 3673)

Phone:

13 FORD (13 3673)

Twitter:

@FordAustralia

Twitter:

@FordAustralia