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At Ford Motor Company, your satisfaction is important to us. We’re here to help.

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Self-Help: Here's some common questions from our customers

Click here for a list of all FAQs here.

1. How do I get an old vehicle report?

Ford of Australia may be able to provide an Old Vehicle Report for your vehicle. If you would like to obtain a report on the specifications and features of your vehicle at the time of manufacture; please contact us at foacust1@ford.com. You may need to provide proof of ownership and ID for this information to be provided in writing.

2. How do I get my radio pin code?

The Radio Code is a security feature of your vehicle and is supplied to the original owner of new vehicles. If you need to obtain the Radio Code for your vehicle, you will need to visit your local Ford Dealer and provide proof of ownership for your vehicle. There may be a charge associated with this service.

3. How do I get the paint code on my vehicle?

To obtain a paint code for your vehicle, please contact our Ford Customer Relationship Centre at foacust1@ford.com and have your Vehicle Identification Number (VIN) ready.

4. Where is my closest Dealer?

You are able to find your nearest Dealer by using our Dealer Locator.

5. How do I request a brochure?

To gain access to the full range of current Ford Vehicle brochures, please visit our Online Brochure page.

6. How do I update my ownership details?

It is important that you complete the Change of Ownership form located at the back of the Owners' Manual and return it to Ford so that you can be contacted with information pertaining to your Ford vehicle in the future. If the Owners' Manual is not available contact your nearest Ford Dealer who can order a replacement manual on your behalf. Also, continue getting your car serviced according to the maintenance schedule in your Customer Assistance, Warranty and Service Guide. We would also recommend signing up to the Ford Australia Owner Dashboard where you may update your details and register for updates relating to your vehicle.

7. What do I do if I have received a recall letter?

If you have received a communication from Ford or become aware through the media regarding a product Recall or Service Campaign which may affect your vehicle, please contact your Ford Dealer, or contact the Ford Customer Relationship Team on 13 FORD (13 3673).

8. How long is my warranty?

The warranty period for all new Ford vehicles is 3 years from first registration or 100,000 kilometres, whichever comes first. If you have any questions about the timing of your warranty period, please contact your Ford Dealer or contact us at foacust1@ford.com

9. New model availability?

Please contact your nearest Dealer for vehicle availability as they are in the best position to assist. You are able to find your nearest dealer by using our Dealer Locator.

10. What is covered in my new vehicle warranty?

Should you have any questions regarding component and repair coverage under warranty, we suggest speaking with the Service Department of your Ford Dealer. Visit our Dealer Locator for your nearest Ford Dealer. Alternatively, you can refer to your Customer Assistance, Warranty and Service Guide or Call Ford Customer Relationship Centre at foacust1@ford.com.

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Contact details for Ford Australia

Email
foacust1@ford.com
Monday – Friday

Twitter
@FordServiceAU
@FordAustralia
Monday – Friday
9am – 10pm Eastern Time

Facebook
facebook.com/FordAustralia
9am – 10pm Eastern Time

Phone
13 FORD (13 3673)
MMonday-Friday 24/7, 365

Roadside Assistance
13 11 11 (excluding Transit)
1800 133 673 (Transit only)
Monday-Friday 24/7, 365

Mail
Ford Motor Company of Australia
Customer Relationship Centre
Private Mail Bag 5
Campbellfield, Victoria, 3061