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Ford Australia Announces 2019 Gold Master Dealership Awards
25/03/2020
  • Ford recognises ten top-performing dealers across its national network
  • Gold Master Dealership awards recognise top achievers in the Ford Guild, a national program to recognise and reward on-going achievement for the combined efforts of sales, service and parts and their commitment to “Go Further”.
  • These collective efforts to uphold exceptional customer service underline Ford’s leadership in J.D. Power’s 2019 Customer Sales Satisfaction Index Study

MELBOURNE, Australia, 25 March, 2020 – Ford Australia has announced its 2019 Dealer Principal Gold Master winners – celebrating ten of its top achieving dealerships across Ford’s national network.

One NSW, one QLD and eight Victorian dealerships were recognised as Gold Master Dealerships following a review of all aspects of their businesses, including customer satisfaction in sales, service, parts processes, staff training and performance.

The Gold Master Dealership award recognises top achievers in the Ford Guild, a national program to recognise and reward on-going achievement for the combined efforts of sales, service and parts and their commitment to “Go Further”.

It also recognises the commitment of each dealership to the training provided by the Ford Academy in relation to product knowledge, processes and professionalism.

The 2019 Dealer Principal Gold Master winners are:

  • Costa Pappas, Motorama Ford, Moorooka, QLD
  • Geoff O’Connell, Kinghorn Motors, Nowra, NSW
  • David Blackwood, Bayford, Epping, VIC
  • Matthew Fraser, Jefferson Ford, Mentone, VIC
  • Tim Harkness, Courtney & Patterson Ford, Heidelberg, VIC
  • Nick Dempsey, Sunbury Ford, Sunbury, VIC
  • Marcus Norton, Norton Ford, Stawell, VIC
  • Paul Biti, Biti Motors, Culcairn, VIC
  • Jon Wainwright, Coffey Ford, Dandenong, VIC
  • Cameron McLeish, Freeway Ford, Cranbourne, VIC

Kay Hart, CEO of Ford Australia, said the Gold Master Dealerships excelled in all areas by focusing on exceptional customer service

“We know that it isn’t enough just to have world-class vehicles in our dealerships; we need to offer our customers service to match at every step of the ownership experience.”

“Each of our 2019 Gold Master Dealerships had outstanding customer satisfaction scores, and we really saw the effort our winners put into truly understanding their customers’ needs.”

“Ford and our dealer network share a commitment to making sure every interaction with the customer counts, from before a purchase to servicing a vehicle and repurchase. As we keep striving to do more for our customers, it’s great to see these dealers leading the way.”

“These efforts also translated to Ford tying to rank the highest among mass market brands for the J.D. Power 2019 Australia Sales Satisfaction Index (SSI) Study. Independent research data such as this from J.D Power really demonstrates the collective efforts of all our dealers to offer fantastic customer service,” Hart said.

With a score of 835 out of 860 points, the 2019 result saw Ford tie to rank the highest among mass market brands for sales satisfaction. Ford’s result led to a maximum Power Circle Rating of five, which J.D. Power rates as ‘among the best’.

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About Ford Australia

Ford Motor Company of Australia Limited (Ford Australia) is a subsidiary of Ford Motor Company, founded in Geelong, Victoria, in 1925. The company designs, engineers, and imports award-winning and best-selling cars, SUVs and trucks. Australia is a key product development hub for Ford, with the company investing more than $1.9 billion in research and development in Australia between 2016-19. More than $500 million of investment is planned for 2020. Ford is Australia’s largest automotive employer, with more than 2000 engineers, designers, technical, automotive and other specialists working at four locations across Victoria. Australia-based engineers and designers lead the development of award-winning vehicles such as the Ford Ranger pickup and Everest SUV.

About Ford Motor Company

Ford Motor Company is a global company based in Dearborn, Michigan. The company designs, manufactures, markets and services a full line of Ford cars, trucks, SUVs, electrified vehicles and Lincoln luxury vehicles, provides financial services through Ford Motor Credit Company and is pursuing leadership positions in electrification; mobility solutions, including self-driving services; and connected services.  Ford employs approximately 190,000 people worldwide. For more information regarding Ford, its products and Ford Motor Credit Company, please visit corporate.ford.com.

 

  • Ford recognises ten top-performing dealers across its national network
  • Gold Master Dealership awards recognise top achievers in the Ford Guild, a national program to recognise and reward on-going achievement for the combined efforts of sales, service and parts and their commitment to “Go Further”.
  • These collective efforts to uphold exceptional customer service underline Ford’s leadership in J.D. Power’s 2019 Customer Sales Satisfaction Index Study

MELBOURNE, Australia, 25 March, 2020 – Ford Australia has announced its 2019 Dealer Principal Gold Master winners – celebrating ten of its top achieving dealerships across Ford’s national network.

One NSW, one QLD and eight Victorian dealerships were recognised as Gold Master Dealerships following a review of all aspects of their businesses, including customer satisfaction in sales, service, parts processes, staff training and performance.

The Gold Master Dealership award recognises top achievers in the Ford Guild, a national program to recognise and reward on-going achievement for the combined efforts of sales, service and parts and their commitment to “Go Further”.

It also recognises the commitment of each dealership to the training provided by the Ford Academy in relation to product knowledge, processes and professionalism.

The 2019 Dealer Principal Gold Master winners are:

  • Costa Pappas, Motorama Ford, Moorooka, QLD
  • Geoff O’Connell, Kinghorn Motors, Nowra, NSW
  • David Blackwood, Bayford, Epping, VIC
  • Matthew Fraser, Jefferson Ford, Mentone, VIC
  • Tim Harkness, Courtney & Patterson Ford, Heidelberg, VIC
  • Nick Dempsey, Sunbury Ford, Sunbury, VIC
  • Marcus Norton, Norton Ford, Stawell, VIC
  • Paul Biti, Biti Motors, Culcairn, VIC
  • Jon Wainwright, Coffey Ford, Dandenong, VIC
  • Cameron McLeish, Freeway Ford, Cranbourne, VIC

Kay Hart, CEO of Ford Australia, said the Gold Master Dealerships excelled in all areas by focusing on exceptional customer service

“We know that it isn’t enough just to have world-class vehicles in our dealerships; we need to offer our customers service to match at every step of the ownership experience.”

“Each of our 2019 Gold Master Dealerships had outstanding customer satisfaction scores, and we really saw the effort our winners put into truly understanding their customers’ needs.”

“Ford and our dealer network share a commitment to making sure every interaction with the customer counts, from before a purchase to servicing a vehicle and repurchase. As we keep striving to do more for our customers, it’s great to see these dealers leading the way.”

“These efforts also translated to Ford tying to rank the highest among mass market brands for the J.D. Power 2019 Australia Sales Satisfaction Index (SSI) Study. Independent research data such as this from J.D Power really demonstrates the collective efforts of all our dealers to offer fantastic customer service,” Hart said.

With a score of 835 out of 860 points, the 2019 result saw Ford tie to rank the highest among mass market brands for sales satisfaction. Ford’s result led to a maximum Power Circle Rating of five, which J.D. Power rates as ‘among the best’.

# # #

About Ford Australia

Ford Motor Company of Australia Limited (Ford Australia) is a subsidiary of Ford Motor Company, founded in Geelong, Victoria, in 1925. The company designs, engineers, and imports award-winning and best-selling cars, SUVs and trucks. Australia is a key product development hub for Ford, with the company investing more than $1.9 billion in research and development in Australia between 2016-19. More than $500 million of investment is planned for 2020. Ford is Australia’s largest automotive employer, with more than 2000 engineers, designers, technical, automotive and other specialists working at four locations across Victoria. Australia-based engineers and designers lead the development of award-winning vehicles such as the Ford Ranger pickup and Everest SUV.

About Ford Motor Company

Ford Motor Company is a global company based in Dearborn, Michigan. The company designs, manufactures, markets and services a full line of Ford cars, trucks, SUVs, electrified vehicles and Lincoln luxury vehicles, provides financial services through Ford Motor Credit Company and is pursuing leadership positions in electrification; mobility solutions, including self-driving services; and connected services.  Ford employs approximately 190,000 people worldwide. For more information regarding Ford, its products and Ford Motor Credit Company, please visit corporate.ford.com.