Concern with Vehicle or Dealership

Should a problem arise from the servicing or maintenance of your vehicle, you should discuss the issue with your Dealer’s Service Manager.

If your concern relates to the sale of a vehicle, your best point of contact is the Sales Consultant you have been dealing with or the Dealer's Sales Manager. If you are unable to resolve the issue after speaking to the Dealer’s Service or Sales Managers you should discuss your concerns with the Dealer Principal. If the Dealer Principal is unable to resolve your issue, please contact Ford directly on 13 FORD (13 3673) or foacust1@ford.com.