How do I contact a Ford Guide?

You can email or call a Guide using the Help screen in FordPass®. Ford Guides are available Monday - Friday from 8 a.m. to 6 p.m. to help you.

Contacting a Guide

  1. Log in to the FordPass App. 
  2. Navigate to the Account screen.
  3. Select Help.
  4. Tap on one of the following buttons:
    • Call 
    • Email

Calling the Support Line:

If you cannot access the FordPass App, call 1800 806 978 for support.

More FordPass Information

For more detailed information on FordPass features and functions, visit our FordPass support page and browse by your preferred topic.

Popular FordPass Support Categories

Additional Information 

How do I create a FordPass account?
Which devices are compatible with FordPass?