How do I contact a Ford Guide?
You can email or call a Guide using the Help screen in FordPass®. Ford Guides are available Monday - Friday from 8 a.m. to 6 p.m. (Australia) and 10 a.m. to 8 p.m. (New Zealand) to help you.
Contacting Help in the FordPass App
Select the drop-down with your FordPass App experience for more details on how to contact a Guide for support.
FordPass App 5.X Experience
- Log in to the FordPass App.
- Go to the Account screen.
- Select Contact Help.
- Tap the Call option to reach a Guide.
FordPass App 4.X Experience
- Log in to the FordPass App.
- Go to the Account screen.
- Select Help.
- Tap on one of the following buttons:
- Call
Calling the Support Line:
If you cannot access the FordPass App, call 1800 806 978 (Australia) 0800 373 727 (New Zealand) for support.
More FordPass Information
For more detailed information on FordPass features and functions, visit our FordPass support page and browse by your preferred topic.