Why is my Remote Start* not working in FordPass®**?

If remote start fails in FordPass, ensure the following pre-conditions are met before you begin to troubleshoot:

  • Remote start must be enabled on your vehicle's instrument cluster. To check your settings: 
    1. Locate the directional arrows on your steering wheel.
    2. Navigate to Settings > Vehicle > Remote Start > System.

Note: Some panels are different and may be listed as Settings > Advance Settings > Vehicle > Remote Start > System. 

  1. Set Remote Start to On, which is represented by a checkmark. 
  • Hood must be closed.
  • The engine must be turned off.
  • Alarm horn is not sounding off.
  • Vehicle is in Park mode. 

If All Pre-conditions are met and Your Remote Start is Still Failing:

  1. Restart your smartphone and attempt to remote start again.
  2. Ensure your vehicle is not in Deep Sleep mode.
  3. Check that your vehicle is charged to at least 40% (where applicable).
    • If below 40%, the charge can be restored by driving the vehicle for 1-2 hours at highway speeds.
    • Being below 40% will result in a failed remote start.
  4. Check that your vehicle's doors, boot, hood, and tailgate are not ajar.
    • Having a door ajar will result in a failed start.
    • FordPass will alert you if one is ajar.

If your remote start commands fail after troubleshooting, please contact a Guide for additional assistance. 

Additional Information

How to extend remote start settings?

*Remote Start & Stop only available on automatic vehicles. Use responsibly and only in well ventilated areas where you are aware of your vehicle’s surroundings.

**Use of FordPass is subject to the FordPass Terms and Privacy Policy available in link above and requires a compatible mobile device, internet access and software (including software updates from time to time). You are responsible for internet access, mobile network data and voice call services required for your use of the FordPass App on your mobile device, including associated fees.  The FordPass App and the FordPass Connect modem can only work when both are connected to the telecommunications network. Ford cannot guarantee FordPass will be fully operational at all times and the App may be unavailable or particular services interrupted. Ford is not responsible for any limitations of the telecommunications network or your mobile device.