Why is the activation prompt not appearing in my vehicle?
After tapping the Activate Vehicle button in FordPass™, a pop-up screen confirming the activation should display on your vehicle screen, to allow you to complete the process.
Where there is no pop-up screen displayed in your vehicle, the Vehicle Connectivity menu item in SYNC® may need to be turned off and on again.
- Access your vehicle, turn it on, and remain in park.
- Click Settings on your vehicle screen.
- Select Customer Connectivity Settings.
- Tap Vehicle Connectivity.
- Toggle the slide On (slide dot to the right) if it appears to be Off.
- Toggle the slide Off (slide dot to the left) if it appears to be On. Then toggle back On.
- Wait 30 seconds or so for the data arrows
to display in the top right-hand corner of your vehicle screen.
Note: This icon shows that your modem is activated and connected vehicle data is being transmitted.