How can I troubleshoot my Connectivity Settings?

Your in-vehicle Connectivity Screen contains toggles for Vehicle Connectivity and Location. Sometimes, it takes a while for the system to set itself. Toggling these menu items on and off a few times, ensures that the system is not stuck, which can cause activation issues.

Many issues caused by a connectivity setting error, can be fixed by reset and re-configuring connectivity settings. To do so, use the following steps:

  1.  Access your vehicle, turn it on, and remain in park.
  2. Click Settings on your vehicle screen.
  3. Select Customer Connectivity Settings.
  4. Tap Vehicle Connectivity
    • Toggle the slide On (slide dot to the right) if it appears to be Off.
    • Toggle the slide Off (slide dot to the left) if it appears to be On. Then toggle back On.
  5. Wait 30 seconds or so for the data arrows  to display in the top right-hand corner of your vehicle screen.
    • Note: This icon shows that your modem is activated and connected vehicle data is being transmitted. 

Additional Information

How do I reset my modem?