How do I delete messages in the FordPass^®* Message Centre?

If both your Account tab and Message Centre tab have dot indicators, this means you have a new message in FordPass. 

To Delete a Single Message:

1. Log in to the FordPass App.
2. Navigate to the Account landing page.
3. Select Message Centre.
4. Locate the message you want to delete. 
5. Open the message and select Delete.

Note: For iOS users, you can also swipe to the left on the message and tap Delete.

To Delete Multiple Messages:

1. Log in to the FordPass App.
2. Navigate to the Account landing page.
3. Select Message Centre.
4. Tap Edit in the upper right-hand corner of the screen. 
5. Check each box next to the messages you want to remove.

Note: Tap Select All (at the bottom of the screen) to remove all messages. 

6. Select the Trash Bin icon to delete the messages.
7. Confirm your request by tapping Yes, Delete from on the pop-up message.  

Additional Information

Why is there a dot for a new message, but nothing appears?

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*Use of FordPass is subject to the FordPass Terms and Privacy Policy available in link above and requires a compatible mobile device, internet access and software (including software updates from time to time). You are responsible for internet access, mobile network data and voice call services required for your use of the FordPass App on your mobile device, including associated fees.  The FordPass App and the FordPass Connect modem can only work when both are connected to the telecommunications network. Ford cannot guarantee FordPass will be fully operational at all times and the App may be unavailable or particular services interrupted. Ford is not responsible for any limitations of the telecommunications network or your mobile device.