How do I change my FordPass® username?

You can change your FordPass username/email address within the app using the steps below.

Important: After changing your username, you will be logged out of FordPass and will need to log back in using your new credentials (email address and password).

  1. Open the FordPass App. 
  2. Navigate to the Account screen.
  3. Select Settings.
  4. Tap Change Username.

    Note: You may receive a request to confirm your device's authentication code.

  5. Type in your New Username, which is your email address.
  6. Confirm your new username.  
  7. Tap Send Code, a code will be sent as an email to your new email address.
  8. Authenticate your new email address, by entering the code into the FordPass Email Verification Code field.

    Important: You must enable your phone's security feature before you can proceed.

  9. Tap Save.

If you experience issues while changing your username, contact a Guide for additional support.