What vehicle information is shared between FordPass®* account users?
More than one FordPass App account can be connected to a single vehicle. If you are driving a vehicle with more than one FordPass App account connected to it, depending on the Customer Connectivity Settings selected in the vehicle, the user(s) of each account will have access to the information and services outlined above.
If you choose to connect your FordPass App account to a vehicle which has already been connected to another FordPass App account, your name and the fact that you have requested this connection will be shared, via the FordPass App, with user(s) who connected to the vehicle before you. This user or users will be given the opportunity to allow or refuse your connection to the vehicle.
In detail, FordPass allows a customer to authorise other users to access their vehicle. The rules for this are:
- Firstly, the primary user must authorise their own access via the vehicle’s SYNC infotainment system. This means that the primary user must have physical access to the vehicle to complete this authorisation step.
- The primary user can then allow others access to their vehicle via the FordPass App. After the primary user is ‘linked’ to the vehicle, any users added after can be done solely via the FordPass App and physical access to the vehicle is not required to add users.
- For a secondary user to be added to the vehicle, the secondary user adds the VIN in their FordPass App account and requests access. This directs a notification to the primary user requesting in-app approval.
- Once approved, the secondary user now has same access and privileges as the primary user, allowing a second user to authorise a third user and so on.
- Every time, a new user requests access to the vehicle, all existing users receive a notification (request for approval) in the FordPass App. Any user can approve the new user request.
- The maximum number of authorised users to one connected vehicle VIN is ten (including the primary user).
- The primary user can see all the requests and authorised users in the Notifications tab in the FordPass App.
- The only way to delete users is to perform a Reset in the SYNC infotainment system of your vehicle. A Reset will delete all users and an in-app notification will be sent to all users removing access to that vehicle (as described below).
If you share your vehicle with others, please tell them about your Customer Connectivity Settings. For example, let them know where they can find the information needed to turn off Location and other data sharing in the Settings menu in the SYNC infotainment system. You are responsible for ensuring that anyone you share your vehicle with is aware of the Customer Connectivity Settings and consents to our collection and use of data when they are using your vehicle.
Your vehicle may tell a new driver that it is sharing data via pop-up notifications in-vehicle to alert drivers of data sharing settings. Drivers without a mobile device or with an unrecognised mobile device will see a pop-up displayed in-vehicle alerting them to the current vehicle data or location sharing settings. A mobile device is recognised if it has been paired with the SYNC infotainment system. This way if someone is new to your vehicle, or not driving it enough to pair their mobile device, the vehicle will notify them of its current Customer Connectivity Settings. As a result of sharing your vehicle, in addition to adjusting your seat position or your mirrors when you get it back, you should also check your Customer Connectivity Settings to see if any changes have been made and whether you need to adjust them.
Additional Information
How do I authorize another user to access FordPass?
*Use of FordPass is subject to the FordPass Terms and Privacy Policy and requires a compatible mobile device, internet access and software (including software updates from time to time). You are responsible for internet access, mobile network data and voice call services required for your use of the FordPass App on your mobile device, including associated fees. The FordPass App and the FordPass Connect modem can only work when both are connected to the telecommunications network. Ford cannot guarantee FordPass will be fully operational at all times and the App may be unavailable or particular services interrupted. Ford is not responsible for any limitations of the telecommunications network or your mobile device.