What data is the FordPass Connect®* modem sending from my vehicle in factory setting?

Before delivery or during a partially activated state, certain limited data is already being sent to Ford's servers and cloud service providers. This includes diagnostic data such as:

  • Diagnostic Trouble Codes (DTCs) and Warning Indicator Light (WILs) when detected
  • Maintenance data such as engine temperature
  • The Electronic Serial Number (ESN) of the FordPass TCU modem
  • SIM serial number (ICCID)
  • Vehicle Identification Number (VIN)

Apart from the list above, no other information is sent. The timing of when this data is sent varies. For example:

  • Maintenance data is sent every time someone turns on the vehicle and takes it on a trip.
  • Diagnostic data is sent when a problem is detected, when that happens, a signal is triggered and the data is sent to Ford.

Note: You can turn off your Vehicle Connectivity via your in-vehicle SYNC system. If you do this, the sending of data from your vehicle's modem will cease. 

*Use of FordPass is subject to the FordPass Terms and Privacy Policy available in link above and requires a compatible mobile device, internet access and software (including software updates from time to time). You are responsible for internet access, mobile network data and voice call services required for your use of the FordPass App on your mobile device, including associated fees.  The FordPass App and the FordPass Connect modem can only work when both are connected to the telecommunications network. Ford cannot guarantee FordPass will be fully operational at all times and the App may be unavailable or particular services interrupted. Ford is not responsible for any limitations of the telecommunications network or your mobile device.