Who do I contact if I am having vehicle issues?
If you are having an issue with your Ford vehicle, there are multiple ways to get the help you need.
For any questions or concerns about your vehicle, or the cost of repairs or services, your Ford Dealer will be able to assist you. You can book a visit to your preferred Dealer online, or find the locations and contact details of Ford Dealers.
There are some other resources you can use to answer questions you may have about your vehicle. You can:
Check your Owner’s Manual: Your Owner’s Manual contains important information specific to your vehicle model, including maintenance information, how features work, vehicle specifications, and troubleshooting tips.
See our Ford owner information: Visit our Ford Owner page to find information on how-to videos, Indicator Icons, and other support information.
Check for open recalls: Find out if there is a recall that applies to the issue your vehicle has. Go to the Recall and Service Action Look Up page on the owner website and enter your Vehicle Identification Number (VIN). If you have a recall, contact a Ford Dealer to schedule an appointment to have it resolved.
Contact a customer experience specialist: For Ford app concerns, contact Ford app support.
If you need help from Ford, contact the Ford Customer Relationship Centre by email at foacust1@ford.com, or call on 13FORD (13 3673).