Dealership Can't Find Fault

When a dealership is unable to find/replicate the same fault you have brought the vehicle in to be inspected for, the dealership may have to give the vehicle back to you. It should be advised that as soon as you experience the issue with your vehicle again, you should take it back to the dealership.

Repairs cannot be carried out on your vehicle without a full diagnosis that includes identification of the fault.

If you have a complaint, we are committed to ensuring that your complaint is handled fairly, efficiently and transparently and in compliance with our obligations under the Australian Consumer Law (ACL). We have a Customer Assistance Action Process to assist you to make a complaint and exercise any rights you may have under the ACL.

View our Customer Charter here