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State Autoclub Roadside Assistance

Whether you’re ten minutes from home or hours away, you only need to experience a flat tyre or flat battery to know the value of roadside assistance. Until your vehicle reaches 7 years of age or 105,000km’s, each time a standard service is completed by a participating Ford Dealer, you’ll receive a complimentary extension to your State Auto Club Roadside Assistance and Membership1 for up to 12 months from the date of the service.

Now, that’s what service should be.

24 hours, 365 days per year

Should you require assistance following a breakdown, your local Auto Club will come to you at the roadside 24 hours a day, 365 days per year - anywhere in Australia.

Flat battery

The Auto Club will jump-start a flat battery or arrange a battery replacement. For 12 months from the first date of vehicle registration, if your battery fails, the Auto Club will replace it at no cost to you.

Out of fuel

The Auto Club will assist you with the provision of petrol or diesel, where available, to enable you to travel to the nearest re-fuelling facility or, alternatively, arrange a tow. Fuel cost may be at the owner’s expense. Dedicated LPG vehicles will require towing to your nearest licensed LPG re-fuelling facility (within towing limits).

Flat tyre

The Auto Club will change a flat tyre (where vehicle has a serviceable spare) or, if necessary, a tow will be arranged and may be at the driver’s expense.


The Auto Club will assist where possible in opening your vehicle, locating and delivering your spare keys (where applicable), or arranging a tow, provided adequate proof of ownership can be shown.

Mechanical breakdown

Where applicable, a Service Patrol Vehicle will be dispatched to assist the mobilisation of your vehicle at the roadside.


In the event that a vehicle cannot be mobilised at the roadside, that vehicle will be towed to the nearest Ford Dealer or authorised Ford Service outlet.

Calling Roadside Assistance

State Auto Club members can call for roadside assistance by phoning 13 11 11 and are encouraged to tell the operator that they have obtained free roadside assistance courtesy of either purchasing or servicing their Ford. The operator will ask the following information:
• Name
• Registration number of the vehicle
• Membership number
• Precise location of the vehicle
• A brief description of the problem
• A contact telephone number (where possible)
• The operator may also ask for the Ford unique identifier (which is located on the sticker on the windscreen) and VIN.

Fleet Standard Roadside Assistance2 (5 vehicles or more)

We have your fleet covered with the myFord Standard Roadside Assistance program for fleets with 5 vehicles or more.

myFord Standard Roadside Assistance can assist in the event of:
• Flat battery
• Out of fuel
• Flat tyre
• Mechanical breakdown
• Lockout

myFord Standard Roadside Assist offers services such as:
• Towing
• Urgent message relay
• Taxi ($35 value incl. GST)

You can access the services of the myFord Standard Roadside Assistance Plan anywhere in Australia, 24 hours a day, 365 days a year, via our toll-free hotline 1800 13 3673 (1800 13 FORD)


    Important: Please note that the Roadside Assistance benefits listed here form a brief overview only and do differ between each of the various State Auto Clubs. For a full list of your roadside benefits including towing entitlements, and the terms and conditions of your complimentary Ford package, please contact your relevant State Auto Club.

  • [1]Private and Blue Business Fleet customers who have not reached 105,000 km/7 years only at participating Dealers. State Auto Club Roadside Assistance & Membership is provided at no cost for 12 months or until your next eligible standard service (whichever occurs first). Customers must comply with scheduled servicing intervals to maintain continuity of membership. See for full terms.

    *The Total Service Price is based on information you have provided. For the period of the web-quote, this is the maximum price you will pay at any participating dealer for the standard service listed above and any additional items selected. The actual service cost will be as agreed between you and the dealer after the dealer’s assessment of your vehicle.
  • [2] Roadside Assistance is not:
    • In cases of mechanical breakdown, myFord Roadside Assistance requires that there be no fault on the part of the owner/driver for the vehicle failure.
    • Where a vehicle registered under myFord Roadside Assistance requires mechanical repairs, these repair costs will be the responsibility of the owner. • Should the driver or passengers of a vehicle registered under myFord Roadside require medical attention or evacuation, these costs will be the responsibility of the owner.
    • In the interest of providing a quality service, myFord Roadside Assistance reserves the right to amend or withdraw service where utilisation is excessive due to the lack of regular maintenance or failure to rectify any recurring fault. myFord Roadside Assistance also reserves the right to amend or withdraw service when the safety of the Assist Service provider may be placed at risk.
    • Service delays may be experienced in remote and sparsely populated locations and in the event of natural disaster (eg. floods).
    • myFord Roadside Assistance will accept no responsibility for the security and/or loss associated with the disabled vehicle's cargo.
    • All prices include GST
    • Terms, conditions and service content are subject to change without notice.
    • Ford Roadside Assistance is provided by Assist Australia Pty Ltd ACN 072 530 217.