State Autoclub Roadside Assistance
Whether you’re ten minutes from home or hours away, you only need to experience a flat tyre or flat battery to know the value of roadside assistance. Until your vehicle reaches 7 years of age or 105,000km’s, each time a standard service is completed by a participating Ford Dealer, you’ll receive a complimentary extension to your State Auto Club Roadside Assistance and Membership1 for up to 12 months from the date of the service.
Now, that’s what service should be.
Should you require assistance following a breakdown, your local Auto Club will come to you at the roadside 24 hours a day, 365 days per year - anywhere in Australia.
The Auto Club will jump-start a flat battery or arrange a battery replacement. For 12 months from the first date of vehicle registration, if your battery fails, the Auto Club will replace it at no cost to you.
The Auto Club will assist you with the provision of petrol or diesel, where available, to enable you to travel to the nearest re-fuelling facility or, alternatively, arrange a tow. Fuel cost may be at the owner’s expense. Dedicated LPG vehicles will require towing to your nearest licensed LPG re-fuelling facility (within towing limits).
The Auto Club will change a flat tyre (where vehicle has a serviceable spare) or, if necessary, a tow will be arranged and may be at the driver’s expense.
The Auto Club will assist where possible in opening your vehicle, locating and delivering your spare keys (where applicable), or arranging a tow, provided adequate proof of ownership can be shown.
Where applicable, a Service Patrol Vehicle will be dispatched to assist the mobilisation of your vehicle at the roadside.
In the event that a vehicle cannot be mobilised at the roadside, that vehicle will be towed to the nearest Ford Dealer or authorised Ford Service outlet.
State Auto Club members can call for roadside assistance by phoning 13 11 11 and are encouraged to tell the operator that they have obtained free roadside assistance courtesy of either purchasing or servicing their Ford. The operator will ask the following information:
• Registration number of the vehicle
• Membership number
• Precise location of the vehicle
• A brief description of the problem
• A contact telephone number (where possible)
• The operator may also ask for the Ford unique identifier (which is located on the sticker on the windscreen) and VIN.
We have your fleet covered with the myFord Standard Roadside Assistance program for fleets with 5 vehicles or more.
myFord Standard Roadside Assistance can assist in the event of:
• Flat battery
• Out of fuel
• Flat tyre
• Mechanical breakdown
myFord Standard Roadside Assist offers services such as:
• Urgent message relay
• Taxi ($35 value incl. GST)
You can access the services of the myFord Standard Roadside Assistance Plan anywhere in Australia, 24 hours a day, 365 days a year, via our toll-free hotline 1800 13 3673 (1800 13 FORD)