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Ford 2nd Car Program - Frequently Asked Questions | Ford Australia

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Frequently Asked Questions

Frequently Asked Questions

Introduction, Sign up and Eligibility

Introduction, Sign up and Eligibility

  • 1. What is Ford 2nd Car and where can I find details?

    1. What is Ford 2nd Car and where can I find details?

    Thanks for your interest in the Ford 2nd Car program, a global first for Ford! Ford 2nd Car provides eligible buyers affordable access to a second Ford (Mustang) for up to two weeks during their first two years of vehicle ownership. On this website in addition to these FAQs, you will find an overview outlining how the program works, a summary of the terms you need to know about, and a downloadable version of the Ford 2nd Car Terms and Conditions. If you have any further questions, or just want to talk to someone about whether this is for you, you can contact us as 2ndcar@ford.com or 13 FORD (13 3673) and select Menu Option 5.

    Thanks for your interest in the Ford 2nd Car program, a global first for Ford! Ford 2nd Car provides eligible buyers affordable access to a second Ford (Mustang) for up to two weeks during their first two years of vehicle ownership. On this website in addition to these FAQs, you will find an overview outlining how the program works, a summary of the terms you need to know about, and a downloadable version of the Ford 2nd Car Terms and Conditions. If you have any further questions, or just want to talk to someone about whether this is for you, you can contact us as 2ndcar@ford.com or 13 FORD (13 3673) and select Menu Option 5.

  • 2. Who is eligible to buy into the Ford 2nd Car program?

    2. Who is eligible to buy into the Ford 2nd Car program?

    The program is aimed at new Ford buyers with program sign up to occur at the point of vehicle purchase. Specifically, Ford 2nd Car is available to Private and Blue, Silver and Gold Business Fleet buyers on the purchase of a new of demonstrator Ford vehicle, from a participating dealer.

    The program is aimed at new Ford buyers with program sign up to occur at the point of vehicle purchase. Specifically, Ford 2nd Car is available to Private and Blue, Silver and Gold Business Fleet buyers on the purchase of a new of demonstrator Ford vehicle, from a participating dealer.

  • 3. What does it cost to buy into the Ford 2nd Car program?

    3. What does it cost to buy into the Ford 2nd Car program?

    At point of vehicle purchase, you sign up and pay an enrolment fee of $500 (incl. GST) to become a member of the Ford 2nd Car program for two years. Now you can get a Ford Mustang as your second car for two weeks (or two groups of one week). These weeks are called Journey Credits and a rental fee applies at the time of booking them. The current rental fees are shown in the pricing table on this website. If you find that you never use this service, we will give you a refund of the enrolment fee for up to a year after the membership ends.

    At point of vehicle purchase, you sign up and pay an enrolment fee of $500 (incl. GST) to become a member of the Ford 2nd Car program for two years. Now you can get a Ford Mustang as your second car for two weeks (or two groups of one week). These weeks are called Journey Credits and a rental fee applies at the time of booking them. The current rental fees are shown in the pricing table on this website. If you find that you never use this service, we will give you a refund of the enrolment fee for up to a year after the membership ends.

  • 4. Is it available at all Ford dealers?

    4. Is it available at all Ford dealers?

    No. Ford 2nd Car is available from participating Ford dealers only.

    No. Ford 2nd Car is available from participating Ford dealers only.

  • 5. Is it available for demonstrator purchases?

    5. Is it available for demonstrator purchases?

    Yes, eligible buyers of demonstrator Ford vehicles are welcome to sign up to the Ford 2nd Car program.

    Yes, eligible buyers of demonstrator Ford vehicles are welcome to sign up to the Ford 2nd Car program.

  • 6. I already own a new Ford. Am I eligible to buy?

    6. I already own a new Ford. Am I eligible to buy?

    As the program is aimed at new Ford buyers, with program sign up required at the point of vehicle purchase, we cannot offer it to those customers who have already taken delivery of their new Ford.

    As the program is aimed at new Ford buyers, with program sign up required at the point of vehicle purchase, we cannot offer it to those customers who have already taken delivery of their new Ford.

  • 7. What are the requirements I need to meet in order to drive a Ford 2nd Car Mustang?

    7. What are the requirements I need to meet in order to drive a Ford 2nd Car Mustang?

    To be a Driver of a Ford 2nd Car Mustang, you must have a full driver’s licence and be aged over the age of 25. So for clarity, if you sign up as a Member and you are under 25 and/or not fully licensed, you won’t be able to drive a Mustang supplied under this program.

    To use the service, you must also be able to travel to the Dealership you place a booking through to pick up and return your Ford 2nd Car.

    To be a Driver of a Ford 2nd Car Mustang, you must have a full driver’s licence and be aged over the age of 25. So for clarity, if you sign up as a Member and you are under 25 and/or not fully licensed, you won’t be able to drive a Mustang supplied under this program.

    To use the service, you must also be able to travel to the Dealership you place a booking through to pick up and return your Ford 2nd Car.

  • 8. As a member, can I let others drive the Mustang?

    8. As a member, can I let others drive the Mustang?

    As the person who signs up to Ford 2nd Car at point of sale, you are the Member and yes, you can allow other Drivers to drive our Mustang during your booking, provided they have a full driver’s licence, are over the age of 25 and fully comply with all the Program terms and conditions. It is important to know that when the booking is made in your membership name, you have a contract with us, and you are therefore responsible for every aspect of the loan, inclusive of all the fines, regardless of whether the Mustang was driven by someone else. So choose your Drivers wisely and enjoy the program responsibly together! For a complete rundown, see our Ford 2nd Car Terms and Conditions and remember it is your responsibility to make sure your Drivers read, agree and comply with these Terms and Conditions.

    As the person who signs up to Ford 2nd Car at point of sale, you are the Member and yes, you can allow other Drivers to drive our Mustang during your booking, provided they have a full driver’s licence, are over the age of 25 and fully comply with all the Program terms and conditions. It is important to know that when the booking is made in your membership name, you have a contract with us, and you are therefore responsible for every aspect of the loan, inclusive of all the fines, regardless of whether the Mustang was driven by someone else. So choose your Drivers wisely and enjoy the program responsibly together! For a complete rundown, see our Ford 2nd Car Terms and Conditions and remember it is your responsibility to make sure your Drivers read, agree and comply with these Terms and Conditions.

  • 9. The program sounds like a great gift idea. Can I gift it to family and friends?

    9. The program sounds like a great gift idea. Can I gift it to family and friends?

    Membership is not transferrable, so you can’t gift it. However, if you choose to become a Member you can permit family and friends to be Drivers, provided they have a full driver’s licence, are over the age of 25 and fully comply with all the Program terms and conditions. Done responsibly, we think being able to share the driving experience is half the fun.

    Membership is not transferrable, so you can’t gift it. However, if you choose to become a Member you can permit family and friends to be Drivers, provided they have a full driver’s licence, are over the age of 25 and fully comply with all the Program terms and conditions. Done responsibly, we think being able to share the driving experience is half the fun.

  • 10. Can I choose a different vehicle or a different Dealership for Journey 2 compared to Journey 1?

    10. Can I choose a different vehicle or a different Dealership for Journey 2 compared to Journey 1?

    Yes, you are very welcome to use your journey credits separately. This includes choosing a different Mustang and/or a different participating Dealer. Of course, this is subject to availability.

    Yes, you are very welcome to use your journey credits separately. This includes choosing a different Mustang and/or a different participating Dealer. Of course, this is subject to availability.

  • 11. Can I use my two journey credits simultaneously?

    11. Can I use my two journey credits simultaneously?

    Yes, you are able to use your two journey credits concurrently. This means, you can book two single journeys for the maximum of 7 days to drive around two Ford 2nd Cars at the same time. Assuming this means you are permitting others to drive, remember you are responsible for both ensuring they meet the driver eligibility criteria (See Question 8) and for every aspect of the loan inclusive of all fines, regardless of whether the Mustang was driven by someone else.

    Yes, you are able to use your two journey credits concurrently. This means, you can book two single journeys for the maximum of 7 days to drive around two Ford 2nd Cars at the same time. Assuming this means you are permitting others to drive, remember you are responsible for both ensuring they meet the driver eligibility criteria (See Question 8) and for every aspect of the loan inclusive of all fines, regardless of whether the Mustang was driven by someone else.

  • 12. How long do I have to use my two weeks journey credits?

    12. How long do I have to use my two weeks journey credits?

    You have two years from the date you take delivery of your new Ford in which to use your 2 journey credits as part of your Ford 2nd Car membership.

    You have two years from the date you take delivery of your new Ford in which to use your 2 journey credits as part of your Ford 2nd Car membership.

  • 13. Is there a limit on where or how far I drive? Can I drive interstate?

    13. Is there a limit on where or how far I drive? Can I drive interstate?

    Ford 2nd Car is a national program designed to create memorable road trips, so yes, you can drive interstate provided you are always on “Permitted Areas” which means properly constructed roads and access roads to camping and accommodation grounds. You can drive a maximum distance of 1500km a week or 3000km for 2 weeks without additional charge. Note, if the Mustang has travelled further than the maximum distance, you will pay 50 cents per kilometre for each kilometre that exceeds the maximum distance.

    Ford 2nd Car is a national program designed to create memorable road trips, so yes, you can drive interstate provided you are always on “Permitted Areas” which means properly constructed roads and access roads to camping and accommodation grounds. You can drive a maximum distance of 1500km a week or 3000km for 2 weeks without additional charge. Note, if the Mustang has travelled further than the maximum distance, you will pay 50 cents per kilometre for each kilometre that exceeds the maximum distance.

  • 14. I’m in the middle of buying an Eligible Vehicle at a Participating Dealership. I’m interested in the program but I need some time to think about it. Can I buy my car now and think about it later?

    14. I’m in the middle of buying an Eligible Vehicle at a Participating Dealership. I’m interested in the program but I need some time to think about it. Can I buy my car now and think about it later?

    You are free to make up your mind up until you finalise your sales invoice with your dealership and take delivery of your vehicle. Make sure your dealer knows you need some consideration time, so they take this into account in planning your delivery.

    You are free to make up your mind up until you finalise your sales invoice with your dealership and take delivery of your vehicle. Make sure your dealer knows you need some consideration time, so they take this into account in planning your delivery.

General

General

  • 15. I want to speak to a person. What are the opening hours of the Ford 2nd Car team?

    15. I want to speak to a person. What are the opening hours of the Ford 2nd Car team?

    The Ford 2nd Car team are available Monday to Friday 8-6pm AEST on 13FORD (13 3673), select Menu Option 5. If you call out of hours you are able to leave a message and we will return your call on the next business day. If you have an emergency, Ford Roadside Assistance can be reached on 1800 13 FORD.

    The Ford 2nd Car team are available Monday to Friday 8-6pm AEST on 13FORD (13 3673), select Menu Option 5. If you call out of hours you are able to leave a message and we will return your call on the next business day. If you have an emergency, Ford Roadside Assistance can be reached on 1800 13 FORD.

  • 16. Isn’t Ford 2nd Car basically the same thing as hiring a car?

    16. Can I use the Ford Logo or Ford pictures for my project, website etc? How can I get a Ford Logo to use?

    Ford 2nd Car differs from a standard rental agreement, in that it offers our customers the best of both worlds – a great car ownership experience and access to a great sharing experience, using Ford’s own vehicles. This allows our customers to enjoy the benefits of their own vehicle, but when needed or desired, access to a different vehicle from the Ford range (currently Mustang only), at a participating dealership of their choosing. We want to innovate car ownership – and we want our Ford family to come along for the ride!

    Ford 2nd Car differs from a standard rental agreement, in that it offers our customers the best of both worlds – a great car ownership experience and access to a great sharing experience, using Ford’s own vehicles. This allows our customers to enjoy the benefits of their own vehicle, but when needed or desired, access to a different vehicle from the Ford range (currently Mustang only), at a participating dealership of their choosing. We want to innovate car ownership – and we want our Ford family to come along for the ride!

  • 17. Is Ford 2nd Car for a limited time only or is it here for the long term?

    17. Is Ford 2nd Car for a limited time only or is it here for the long term?

    With the help of our Ford customers, we want to offer this program now and into the long term.

    With the help of our Ford customers, we want to offer this program now and into the long term.

  • 18. Will you make a wider range of cars available?

    18. Will you make a wider range of cars available?

    Yes, Ford 2nd Car is now available across all new or demonstrator Ford vehicles.

    Yes, Ford 2nd Car is now available across all new or demonstrator Ford vehicles.

  • 19. Can I use Ford 2nd Car overseas?

    19. Can I use Ford 2nd Car overseas?

    A global first, Ford 2nd Car is available at participating dealers in Australia only.

    A global first, Ford 2nd Car is available at participating dealers in Australia only.

  • 20. Why the $500? With the price of my new car, can’t you just give the program away for free?

    20. Why the $500? With the price of my new car, can’t you just give the program away for free?

    No.

    No.

  • 21. If I don’t use my membership, can I sell it on eBay, Gumtree or in any other way?

    21. If I don’t use my membership, can I sell it on eBay, Gumtree or in any other way?

    No, memberships are not transferrable, so cannot be sold in any manner. However, a refund of the enrolment fee is offered for up to a year after the 2 year membership ends, provided neither journey credit has been used.

    No, memberships are not transferrable, so cannot be sold in any manner. However, a refund of the enrolment fee is offered for up to a year after the 2 year membership ends, provided neither journey credit has been used.
  • 22. Can I get a refund?

    22. Can I get a refund?

    If you find that you never use this service – that is, not used any journey credits - we will give you a refund of the enrolment fee for up to a year after the two year membership ends. For details or to arrange, call us on 13FORD (13 3673) menu option 5 or email us at 2ndcar@ford.com.

    If you find that you never use this service – that is, not used any journey credits - we will give you a refund of the enrolment fee for up to a year after the two year membership ends. For details or to arrange, call us on 13FORD (13 3673) menu option 5 or email us at 2ndcar@ford.com.

  • 23. I signed up to the program but now I am selling my Ford. Is the second owner eligible to take my place?

    23. I signed up to the program but now I am selling my Ford. Is the second owner eligible to take my place?

    No, memberships are not transferable. If you have not used your membership, you are entitled to a refund of the enrolment fee for up to a year after your 2 year membership ends.

    No, memberships are not transferable. If you have not used your membership, you are entitled to a refund of the enrolment fee for up to a year after your 2 year membership ends.

  • 24. I have sold my Ford but still want to use my available journey credits. Can I still use them?

    24. I have sold my Ford but still want to use my available journey credits. Can I still use them?

    Yes, you are entitled to use your journey credits provided you do so within the 2 year membership period.

    Yes, you are entitled to use your journey credits provided you do so within the 2 year membership period.

  • 25. Can I buy additional journeys?

    25. Can I buy additional journeys?

    There is presently no option to purchase additional journey credits.

    There is presently no option to purchase additional journey credits.

  • 26. Can I fit a baby seat to the Mustang?

    26. Can I fit a baby seat to the Mustang?

    Yes, you may install child restraints in our Mustangs.

    Yes, you may install child restraints in our Mustangs.

  • 27. Do you offer baby and booster seats?

    27. Do you offer baby and booster seats?

    No, we don’t offer child restraints.

    No, we don’t offer child restraints.

  • 28. Can I take the Mustang to a race track?

    29. Can I take the Mustang to a race track?

    No. Our Mustangs may not be used for any form of racing, pace making, reliability trials, speed or hill climbing contests. This is one of prohibited uses described in Clause 1.32 (Terms and Conditions) and is considered to be a Serious Breach of your contract which can have significant consequences. So please don’t pretend you or your drivers are Daniel Ricciardo.

    No. Our Mustangs may not be used for any form of racing, pace making, reliability trials, speed or hill climbing contests. This is one of prohibited uses described in Clause 1.32 (Terms and Conditions) and is considered to be a Serious Breach of your contract which can have significant consequences. So please don’t pretend you or your drivers are Daniel Ricciardo.

Additional Costs

Additional Costs

  • 29. So I pay a $500 membership upfront plus a rental fee when I make a booking. What about additional costs?

    29. So I pay a $500 membership upfront plus a rental fee when I make a booking. What about additional costs?

    Generally, the costs you will incur are pretty similar to what they would be for the car you own - petrol (95 RON), parking costs and tolls. If you plan on using toll roads we suggest adding the Mustang’s registration to your toll account for the duration of your journey or buying a once-off pass from your local toll provider to cover your travel on toll affected route.

    Additional costs only occur where you incur fines (eg toll, parking or traffic infringement), don’t meet your obligations to us (eg return the vehicle late, with excess mileage, or fuel tank not full) or incur damage either to our Mustang or third party property.

    The Late Return Fee is $300 per day and is incurred if you don’t return the Mustang by 5pm on the day of the return time, or within 2 hours from the return time (whichever is the later).

    The Maximum Distance permitted is 1500km per week (3000km for 2 weeks). If the Mustang has travelled further than the maximum distance, you will pay 50 cents per kilometre for each kilometre that exceeds the maximum distance.

    If the Mustang is returned without a full tank of fuel, you will pay for the additional 95 RON fuel required to fill the tank at $2.50 per litre.

    As part of signing up, you agree that we may debit your credit card for all additional fees. Note we will always provide you with written (email) notice of the additional fees you have incurred before doing so.

    If we receive an infringement notice (eg a speeding fine) during or after your journey is complete, we will provide the notifying authority details necessary for them to hold you liable for that infringement. You will then receive notice directly from them.

    We think this is one of the most important parts of our contract with you, and that it’s important to understand this upfront so there are no surprises.

    Generally, the costs you will incur are pretty similar to what they would be for the car you own - petrol (95 RON), parking costs and tolls. If you plan on using toll roads we suggest adding the Mustang’s registration to your toll account for the duration of your journey or buying a once-off pass from your local toll provider to cover your travel on toll affected route.

    Additional costs only occur where you incur fines (eg toll, parking or traffic infringement), don’t meet your obligations to us (eg return the vehicle late, with excess mileage, or fuel tank not full) or incur damage either to our Mustang or third party property.

    The Late Return Fee is $300 per day and is incurred if you don’t return the Mustang by 5pm on the day of the return time, or within 2 hours from the return time (whichever is the later).

    The Maximum Distance permitted is 1500km per week (3000km for 2 weeks). If the Mustang has travelled further than the maximum distance, you will pay 50 cents per kilometre for each kilometre that exceeds the maximum distance.

    If the Mustang is returned without a full tank of fuel, you will pay for the additional 95 RON fuel required to fill the tank at $2.50 per litre.

    As part of signing up, you agree that we may debit your credit card for all additional fees. Note we will always provide you with written (email) notice of the additional fees you have incurred before doing so.

    If we receive an infringement notice (eg a speeding fine) during or after your journey is complete, we will provide the notifying authority details necessary for them to hold you liable for that infringement. You will then receive notice directly from them.

    We think this is one of the most important parts of our contract with you, and that it’s important to understand this upfront so there are no surprises.

  • 30. Tell me more about the damage costs?

    30. Tell me more about the damage costs?

    Damage means any damage to the vehicle but can also include damage to third party property such as, if you are in a motor vehicle accident and cause damage to another vehicle. Provided it was not caused by a Serious Breach of the Terms and Conditions (see questions 32 and 70), you will be liable for damage and loss up to the Damage Contribution Fee, which is set at $2000. In other words, you have to pay for the damage/loss caused up to a maximum of $2000. However, where the damage or loss was caused by a Serious Breach, you will be liable for the loss or damage costs in full.

    We also want to take the time to call out wheel damage and tyre damage. You will be liable in full for this, and your liability will not be limited to the Damage Contribution Fee, if it is found that there is damage to wheels and/or tyres during a journey that is not attributable to fair wear and tear and responsible driving
    So please don’t pretend you or your drivers are Daniel Riccardo OR Ken Block.

    Damage and loss are a big deal! Your liability for it is covered in section 7 of the Terms and Conditions.

    We take damage and loss to our vehicles seriously, since it compromises our ability to deliver our Mustangs in the best possible condition to all Customers. Please ensure you read and understand these.

    Damage means any damage to the vehicle but can also include damage to third party property such as, if you are in a motor vehicle accident and cause damage to another vehicle. Provided it was not caused by a Serious Breach of the Terms and Conditions (see questions 32 and 70), you will be liable for damage and loss up to the Damage Contribution Fee, which is set at $2000. In other words, you have to pay for the damage/loss caused up to a maximum of $2000. However, where the damage or loss was caused by a Serious Breach, you will be liable for the loss or damage costs in full.

    We also want to take the time to call out wheel damage and tyre damage. You will be liable in full for this, and your liability will not be limited to the Damage Contribution Fee, if it is found that there is damage to wheels and/or tyres during a journey that is not attributable to fair wear and tear and responsible driving.
    So please don’t pretend you or your drivers are Daniel Riccardo OR Ken Block.

    Damage and loss are a big deal! Your liability for it is covered in section 7 of the Terms and Conditions.

    We take damage and loss to our vehicles seriously, since it compromises our ability to deliver our Mustangs in the best possible condition to all Customers. Please ensure you read and understand these.

  • 31. Is there a situation in which I have to pay more than $2000 damage?

    31. Is there a situation in which I have to pay more than $2000 damage?

    Yes, in the event the damage or loss was caused by a Serious Breach, you will be liable for the full cost of this, which may be more than $2000. Wheel Damage and Tyre Damage is not limited to the Damage Contribution Fee either and depending on the severity of damage may be more than $2000.

    Yes, in the event the damage or loss was caused by a Serious Breach, you will be liable for the full cost of this, which may be more than $2000. Wheel Damage and Tyre Damage is not limited to the Damage Contribution Fee either and depending on the severity of damage may be more than $2000.

  • 32. What’s a serious breach?

    32. What’s a serious breach?

    A serious breach of the contract you have with us means you have failed to follow the key rules of the Program. Here’s a snap shot of some of the key prohibited behaviours:

    1. Allowing a driver who is not fully licensed and/or under the age of 25 to drive the car, 
    2. Driving under the influence, 
    3. Driving in a dangerous manner, 
    4. Driving in any form of racing, 
    5. Driving in any manner that breaks the law, 
    6. Driving it while substantially damaged, 
    7. Driving in an unpermitted area, eg on unsealed roads,
    8. Using it as an Uber/Taxi or as a courier to carry goods,
    9. Using it to carry more passengers than it’s designed for,
    10. Using it to carry dangerous, flammable or toxic goods,
    11. Fitting accessories to it (other than a child restraint),
    12. Using it to tow or push anything. 

    Remember, this is a summary, so for the full explanation, read the Terms and Conditions.

     

    These questions and more are covered in the “After my journey - Accidents, Thefts and Damage Costs” Section

    A serious breach of the contract you have with us means you have failed to follow the key rules of the Program. Here’s a snap shot of some of the key prohibited behaviours:

    1. Allowing a driver who is not fully licensed and/or under the age of 25 to drive the car, 
    2. Driving under the influence, 
    3. Driving in a dangerous manner, 
    4. Driving in any form of racing, 
    5. Driving in any manner that breaks the law, 
    6. Driving it while substantially damaged, 
    7. Driving in an unpermitted area, eg on unsealed roads,
    8. Using it as an Uber/Taxi or as a courier to carry goods,
    9. Using it to carry more passengers than it’s designed for,
    10. Using it to carry dangerous, flammable or toxic goods,
    11. Fitting accessories to it (other than a child restraint),
    12. Using it to tow or push anything. 

    Remember, this is a summary, so for the full explanation, read the Terms and Conditions.

     

    These questions and more are covered in the “After my journey - Accidents, Thefts and Damage Costs” Section

    Yes, Ford Genuine Parts and Accessories are warranted. Ford Genuine Parts carry a 12 month or 20,000km kilometre warranty, whichever comes first (conditions apply). Ford Genuine Accessories, when fitted at time of new vehicle purchase, are covered by the Express New Vehicle Warranty for 3 years or 100,000km - whichever comes first.

Looking after the Mustang

Looking after the Mustang

  • 33. What should I know about the Mustang before I pick it up?

    33. What should I know about the Mustang before I pick it up?

    Our Ford 2nd Car Mustangs are fitted with an In Vehicle Monitoring System (IVMS) which tracks and records the geographic location of the vehicles at all times.

    Using MyKey technology, our Mustang keys have been programmed to 1) force on the Electronic Stability Control (ESC) on and 2) disable the Track Mode feature.

    Our Mustangs are covered by roadside assistance. If you need it, call 1800 13 FORD. You can also read our Roadside Assistance FAQs for more information.

    Our Ford 2nd Car Mustangs are fitted with an In Vehicle Monitoring System (IVMS) which tracks and records the geographic location of the vehicles at all times.

    Using MyKey technology, our Mustang keys have been programmed to 1) force on the Electronic Stability Control (ESC) on and 2) disable the Track Mode feature.

    Our Mustangs are covered by roadside assistance. If you need it, call 1800 13 FORD. You can also read our Roadside Assistance FAQs for more information.

  • 34. What do I need to know to look after the Mustang properly?

    34. What do I need to know to look after the Mustang properly?

    During your journey you are wholly and solely responsible for our Mustang. Some of the key things you need to know are that you must 1) maintain our Mustang in a clean and tidy condition; 2) comply with all road rules; 3) keep it locked and secure when not in use; and 4) ensure it is properly and safely parked. An owner’s manual is provided in the glovebox, which outlines how to operate the Mustang responsibly and is a great ‘go to’ if you’re wondering what each button, dial, light and toggle is used for.

    Likewise, there’s a variety of “must NOTs”. These include that you must not 1) smoke in our Mustang; 2) alter our Car in any way or 3) use it for a prohibited use. The “Prohibited Use” Clause (See 1.32 in the Terms and Conditions) has 12 key detailed items. These include 1) driving under the influence; 2) driving in a dangerous manner; 3) being driven in any form of racing (there’s a big clause around this one).

    As also mentioned in Questions 8 and 9, if you allow other Drivers to drive it, you are completely responsible for ensuring they are fully licenced, over the age of 25 and that they comply with all the Program terms and conditions.

    During your journey you are wholly and solely responsible for our Mustang. Some of the key things you need to know are that you must 1) maintain our Mustang in a clean and tidy condition; 2) comply with all road rules; 3) keep it locked and secure when not in use; and 4) ensure it is properly and safely parked. An owner’s manual is provided in the glovebox, which outlines how to operate the Mustang responsibly and is a great ‘go to’ if you’re wondering what each button, dial, light and toggle is used for.

    Likewise, there’s a variety of “must NOTs”. These include that you must not 1) smoke in our Mustang; 2) alter our Car in any way or 3) use it for a prohibited use. The “Prohibited Use” Clause (See 1.32 in the Terms and Conditions) has 12 key detailed items. These include 1) driving under the influence; 2) driving in a dangerous manner; 3) being driven in any form of racing (there’s a big clause around this one).

    As also mentioned in Questions 8 and 9, if you allow other Drivers to drive it, you are completely responsible for ensuring they are fully licenced, over the age of 25 and that they comply with all the Program terms and conditions.

  • 35. What fuel should I use in my Ford 2nd Car Mustang?

    35. What fuel should I use in my Ford 2nd Car Mustang?

    You need to refill your Ford 2nd Car Mustang with 95 octane unleaded petrol which is widely available.

    You need to refill your Ford 2nd Car Mustang with 95 octane unleaded petrol which is widely available.

  • 36. What about Mustang tyre pressures?

    36. What about Mustang tyre pressures?

    We recommend 32psi in all tyres. The Ford 2nd Car Mustang is fitted with a smart Type Pressure Monitoring System which you can access through buttons on the steering wheel. If you would like more information, you can find it on page 180 of the Owner’s Manual (in the glovebox) or contact us on 13FORD (13 3673), select menu option 5 or email us at 2ndcar@ford.com.

    We recommend 32psi in all tyres. The Ford 2nd Car Mustang is fitted with a smart Type Pressure Monitoring System which you can access through buttons on the steering wheel. If you would like more information, you can find it on page 180 of the Owner’s Manual (in the glovebox) or contact us on 13FORD (13 3673), select menu option 5 or email us at 2ndcar@ford.com.

Booking my journey

Booking my journey

  • 37. I’ve signed up to the program at my Dealership. How do I log on and set up my booking account?

    37. I’ve signed up to the program at my Dealership. How do I log on and set up my booking account?

    There are a few steps, but these are designed to ensure the security of your information.

    The first step is to create a Ford 2nd Car Username and password that can be used to access the booking website www.ford.com.au/ford2ndcar/login/

    You will need your Username and your vehicle VIN (Vehicle Identification Number).

    Your Username was created at the dealership and is located on your Ford 2nd Car Application Form. It is between 6 and 20 characters long and cannot have the characters “< > &”.

    The 17 Character Vehicle Identification Number (VIN) is found in several places, easiest being either on your dealer’s invoice or on the front windscreen registration sticker of your car. The VIN is unique to your car and therefore ensures the security of your Ford 2nd Car booking information.

    The only other piece of info you need is your regular email address to enable you to set up.

    Once you have these, you will create what is known as an “Owner Dashboard account” which can be done with the assistance of your Dealership or at home.

    Click on www.ford.com.au/ford2ndcar/registration/ or https://www.ford.com.au/owners/#overlay/content/ford/au/en_au/site-wide-content/overlays/form-overlay/register.html, hit the ‘Register’ button and follow the prompts.

    If you get stuck, call us on 13FORD (133673), menu option 5 and we can also provide a step by step guide to assist you. We may also be able to troubleshoot any issues you have via email, so send a note to 2ndcar@ford.com

    Please note, it may take a few days for your details to appear on the system. If you can’t access the bookings page straight away, come back in a few days and try again.

    There are a few steps, but these are designed to ensure the security of your information.

    The first step is to create a Ford 2nd Car Username and password that can be used to access the booking website www.ford.com.au/ford2ndcar/login/

    You will need your Username and your vehicle VIN (Vehicle Identification Number).

    Your Username was created at the dealership and is located on your Ford 2nd Car Application Form. It is between 6 and 20 characters long and cannot have the characters “< > &”.

    The 17 Character Vehicle Identification Number (VIN) is found in several places, easiest being either on your dealer’s invoice or on the front windscreen registration sticker of your car. The VIN is unique to your car and therefore ensures the security of your Ford 2nd Car booking information.

    The only other piece of info you need is your regular email address to enable you to set up.

    Once you have these, you will create what is known as an “Owner Dashboard account” which can be done with the assistance of your Dealership or at home.

    Click on www.ford.com.au/ford2ndcar/registration/ or https://www.ford.com.au/owners/#overlay/content/ford/au/en_au/site-wide-content/overlays/form-overlay/register.html, hit the ‘Register’ button and follow the prompts.

    If you get stuck, call us on 13FORD (133673), menu option 5 and we can also provide a step by step guide to assist you. We may also be able to troubleshoot any issues you have via email, so send a note to 2ndcar@ford.com

    Please note, it may take a few days for your details to appear on the system. If you can’t access the bookings page straight away, come back in a few days and try again.

  • 38. I’ve created an Owner Dashboard account. How do I make a booking?

    38. I’ve created an Owner Dashboard account. How do I make a booking?

    Log in to your Owner Dashboard account using your Ford 2nd Car username and password and select which Mustang you want, which dealer you’d like to pick it up from and what dates suit you. You can select these 3 criteria in the order that best suits you. Just remember, vehicles are subject to availability and not all participating dealers have Mustangs available.

    You will then need to accept the terms of this journey. Please take a moment to ensure you understand these Terms and Conditions before accepting, as it is essential you know what you are responsible for.

    The last booking step is to pay using your valid credit card. On successful payment, you will receive a confirmation message on your browser, and a booking confirmation that also acts as a tax receipt will be emailed to you.

    Log in to your Owner Dashboard account using your Ford 2nd Car username and password and select which Mustang you want, which dealer you’d like to pick it up from and what dates suit you. You can select these 3 criteria in the order that best suits you. Just remember, vehicles are subject to availability and not all participating dealers have Mustangs available.

    You will then need to accept the terms of this journey. Please take a moment to ensure you understand these Terms and Conditions before accepting, as it is essential you know what you are responsible for.

    The last booking step is to pay using your valid credit card. On successful payment, you will receive a confirmation message on your browser, and a booking confirmation that also acts as a tax receipt will be emailed to you.

  • 39. A driver other than me was responsible for the fines. Can I change my credit card details for his, so that he can be charged instead of me?

    39. A driver other than me was responsible for the fines. Can I change my credit card details for his, so that he can be charged instead of me?

    No, the credit card used for making the booking is the one that will be charged for any costs you may become liable for. In the event the credit card used to confirm the booking is no longer able to be used, such as it has been cancelled, lost or stolen, please contact us directly on 13 FORD (13 3673) menu option 5.

    No, the credit card used for making the booking is the one that will be charged for any costs you may become liable for. In the event the credit card used to confirm the booking is no longer able to be used, such as it has been cancelled, lost or stolen, please contact us directly on 13 FORD (13 3673) menu option 5.

  • 40. Where can I find or proof of booking or tax receipt?

    40. Where can I find or proof of booking or tax receipt?

    Your receipt is your ‘Ford 2nd Car Booking Confirmation’ email which is automatically sent once you have successfully made a booking. This includes your unique booking reference number, together with details of your booking and payment. This also acts as a tax receipt.

    Your receipt is your ‘Ford 2nd Car Booking Confirmation’ email which is automatically sent once you have successfully made a booking. This includes your unique booking reference number, together with details of your booking and payment. This also acts as a tax receipt.

  • 41. Will you be sending me booking reminders?

    41. Will you be sending me booking reminders?

    Yes. Firstly, you will receive an email confirming your booking. We’ll then send you an email to remind you of your upcoming pick up appointment, an email towards the end of your journey reminding you of the return details and finally on journey completion, a follow up.

    Yes. Firstly, you will receive an email confirming your booking. We’ll then send you an email to remind you of your upcoming pick up appointment, an email towards the end of your journey reminding you of the return details and finally on journey completion, a follow up.

  • 42. Do I really need to book in advance?

    42. Do I really need to book in advance?

    Yes, your Ford 2nd Car needs to be booked ahead via the booking website so you get the Mustang you want at a time that suits. Ford 2nd Car Mustangs are subject to availability, and we want you to get the Mustang you want in a timeslot that can maximise your enjoyment and usage of the vehicle.

    Yes, your Ford 2nd Car needs to be booked ahead via the booking website so you get the Mustang you want at a time that suits. Ford 2nd Car Mustangs are subject to availability, and we want you to get the Mustang you want in a timeslot that can maximise your enjoyment and usage of the vehicle.

  • 43. What is the point of having a Nominated Driver, if I can let anyone who meets the Driver eligibility criteria drive the car I have booked?

    43. What is the point of having a Nominated Driver, if I can let anyone who meets the Driver eligibility criteria drive the car I have booked?

    The purpose of the nominated driver is so we can verify who is picking up and returning the Ford 2nd Car at the Dealership, particularly in the instance that you, as the Member, are unable to do so yourself, or it is inconvenient for you to do so. We offer this service purely to make pick up and return as convenient as possible.

    The purpose of the nominated driver is so we can verify who is picking up and returning the Ford 2nd Car at the Dealership, particularly in the instance that you, as the Member, are unable to do so yourself, or it is inconvenient for you to do so. We offer this service purely to make pick up and return as convenient as possible.

  • 44. Is it ok to let someone other than the Member or Nominated Driver return the car?

    44. Is it ok to let someone other than the Member or Nominated Driver return the car?

    No, it needs to be you as the Member or your Nominated Driver who returns it. If you or your Nominated Driver are unable to return the car, please let us know as soon as possible by calling on 13 FORD (13 3673) menu option 5.

     

    No, it needs to be you as the Member or your Nominated Driver who returns it. If you or your Nominated Driver are unable to return the car, please let us know as soon as possible by calling on 13 FORD (13 3673) menu option 5.

     

Pick Up

Pick Up

  • 45. How do I get to my participating Dealer? (eg. from the airport)

    45. How do I get to my participating Dealer? (eg. from the airport)

    You must make your own way to your chosen Dealership to pick up your Ford 2nd Car. If you are from out of town, the Dealership address is located on your Booking Confirmation.

    You must make your own way to your chosen Dealership to pick up your Ford 2nd Car. If you are from out of town, the Dealership address is located on your Booking Confirmation.

  • 46. What do I take with me to the Dealership at pick up?

    46. What do I take with me to the Dealership at pick up?

    All you (or your Nominated Driver) need to bring to your pick up appointment at the dealership is your driver’s licence and a copy of you Booking Confirmation, either a print out or an electronic copy on your phone.

    All you (or your Nominated Driver) need to bring to your pick up appointment at the dealership is your driver’s licence and a copy of you Booking Confirmation, either a print out or an electronic copy on your phone.

  • 47. Do I bring my credit card to the Dealership at pick up?

    47. Do I bring my credit card to the Dealership at pick up?

    No, after signing up the $500 enrolment fee at the Dealership, all your other transactions are handled directly with Ford through the booking website. Please note that the credit card used via the booking site, is the credit card that will be charged in the event that any additional costs are incurred as a result of your journey

    No, after signing up the $500 enrolment fee at the Dealership, all your other transactions are handled directly with Ford through the booking website. Please note that the credit card used via the booking site, is the credit card that will be charged in the event that any additional costs are incurred as a result of your journey

  • 48. What condition can I expect my Ford 2nd Car to be in at pick up?

    48. What condition can I expect my Ford 2nd Car to be in at pick up?

    Every vehicle is cleaned and fuelled before being made available for pick up. A Dealership representative will take photos of the exterior and interior of the vehicle, together with odometer and fuel gauge reading. So you can expect your Ford 2nd Car to be in great condition when the keys are handed to you.

    Every vehicle is cleaned and fuelled before being made available for pick up. A Dealership representative will take photos of the exterior and interior of the vehicle, together with odometer and fuel gauge reading. So you can expect your Ford 2nd Car to be in great condition when the keys are handed to you.

  • 49. What happens with my booking if I am running late for pick up?

    49. What happens with my booking if I am running late for pick up?

    As soon as you become aware of your delay and are able to, please contact your Dealership directly. Their phone number is located on your booking confirmation. Alternatively, please contact us via phone 13FORD (13 3673), Menu Option 5. We will work with you to determine the best alternative.

    However, if you or your Nominated Driver don’t show up to collect your car within 1 operating day of the pick up time, the booking will be cancelled, and you will forfeit both your journey credit and rental fee.

    As soon as you become aware of your delay and are able to, please contact your Dealership directly. Their phone number is located on your booking confirmation. Alternatively, please contact us via phone 13FORD (13 3673), Menu Option 5. We will work with you to determine the best alternative.

    However, if you or your Nominated Driver don’t show up to collect your car within 1 operating day of the pick up time, the booking will be cancelled, and you will forfeit both your journey credit and rental fee.

  • 50. Can I park my own car at the Dealership while I drive around in my Ford 2nd Car?

    50. Can I park my own car at the Dealership while I drive around in my Ford 2nd Car?

    No. We recommend you leave your car at home, as our dealerships do not have adequate space for long term parking.

    No. We recommend you leave your car at home, as our dealerships do not have adequate space for long term parking.

  • 51. I need to change my booking details at the last minute. How will this affect my journey credits? Will you refund me?

    51. I need to change my booking details at the last minute. How will this affect my journey credits? Will you refund me?

    If you cancel your booking at least one week prior to the pick up date, you will receive a refund for the Rental Fee and retain your journey credit(s). If you cancel your booking less than one week from the pickup date, you will receive a refund for the Rental Fee, but you will not be entitled to a refund of one journey credit.

    If you cancel your booking at least one week prior to the pick up date, you will receive a refund for the Rental Fee and retain your journey credit(s). If you cancel your booking less than one week from the pickup date, you will receive a refund for the Rental Fee, but you will not be entitled to a refund of one journey credit.

  • 52. I’ve picked up my Ford 2nd Car, but something has popped up and I need to return it sooner than the expected return date. Will I be able to continue my journey at another time?

    52. I’ve picked up my Ford 2nd Car, but something has popped up and I need to return it sooner than the expected return date. Will I be able to continue my journey at another time?

    You can return your Ford 2nd Car at any time during the journey period, but you will forfeit any days left in that journey credit.

    You can return your Ford 2nd Car at any time during the journey period, but you will forfeit any days left in that journey credit.

  • 53. I’ve picked up my Ford 2nd Car and want to extend my booking. Can this be done?

    53. I’ve picked up my Ford 2nd Car and want to extend my booking. Can this be done?

    Program membership is for 2 journey credits, so if you have an unused journey credit, this may be possible subject to vehicle availability.

    If you have used one journey credit to book for less than a week, but change your mind and want to take advantage of the full week, this may also be possible (subject to availability).

    Give our team a call on 13FORD (13 3673) and select Menu Option 5 or email 2ndcar@ford.com to see if it is possible.

    Program membership is for 2 journey credits, so if you have an unused journey credit, this may be possible subject to vehicle availability.

    If you have used one journey credit to book for less than a week, but change your mind and want to take advantage of the full week, this may also be possible (subject to availability).

    Give our team a call on 13FORD (13 3673) and select Menu Option 5 or email 2ndcar@ford.com to see if it is possible.

Return

Return

  • 54. What happens with my booking if I am running late to return the Ford 2nd Car?

    54. What happens with my booking if I am running late to return the Ford 2nd Car?

    We will work with you to determine the best solution, but please be aware that a late return fee of $300 per day may apply. As soon as you become aware of your delay and are able to, please contact your dealership directly. Their phone number is located on your booking confirmation. Alternatively, please contact us via phone 13FORD (13 3673), Menu Option 5.

    We will work with you to determine the best solution, but please be aware that a late return fee of $300 per day may apply. As soon as you become aware of your delay and are able to, please contact your dealership directly. Their phone number is located on your booking confirmation. Alternatively, please contact us via phone 13FORD (13 3673), Menu Option 5.

  • 55. Is there any leeway on the return time?

    55. Is there any leeway on the return time?

    No. So we can deliver our Mustangs on time and in the best possible condition to all Customers, we need every Customer to return the cars on time.

    No. So we can deliver our Mustangs on time and in the best possible condition to all Customers, we need every Customer to return the cars on time.

  • 56. What if I don’t show up at the return time?

    56. What if I don’t show up at the return time?

    If you don’t return the Car by 5pm on the day of the Return Time or within 2 hours from the Return Time (whichever is the later) you will incur a Late Return Fee of $300 per day. Where Your inability to return the Car on time means that the journey would exceed a one week period, a further Journey Credit will be deducted from your entitlements (if available). This is considered to be a Serious Breach of our contract with you.

    The best course of action is that as soon as you become aware of a likely delay, please contact your Dealership directly. Their phone number is located on your booking confirmation. Alternatively, please contact us via phone 13FORD (13 3673), Menu Option 5. We will work with you to determine the best alternative given the situation.

    Where the vehicle is not returned, then following a written demand Ford may report the vehicle as stolen to the Police and/or take steps to recover and repossess the vehicle.

    If you don’t return the Car by 5pm on the day of the Return Time or within 2 hours from the Return Time (whichever is the later) you will incur a Late Return Fee of $300 per day. Where Your inability to return the Car on time means that the journey would exceed a one week period, a further Journey Credit will be deducted from your entitlements (if available). This is considered to be a Serious Breach of our contract with you.

    The best course of action is that as soon as you become aware of a likely delay, please contact your Dealership directly. Their phone number is located on your booking confirmation. Alternatively, please contact us via phone 13FORD (13 3673), Menu Option 5. We will work with you to determine the best alternative given the situation.

    Where the vehicle is not returned, then following a written demand Ford may report the vehicle as stolen to the Police and/or take steps to recover and repossess the vehicle.

  • 57. Am I allowed to drop off my Ford 2nd Car at another location?

    57. Am I allowed to drop off my Ford 2nd Car at another location?

    No. Pick up and Return occurs at a single point, which is the Dealership you chose in making the booking.

    No. Pick up and Return occurs at a single point, which is the Dealership you chose in making the booking.

  • 58. I haven’t had a chance to fill up with petrol before returning to the Dealership. What happens from here?

    58. I haven’t had a chance to fill up with petrol before returning to the Dealership. What happens from here?

    Ford 2nd Car fees do not include fuel. You are responsible for all fuel costs and fuelling it correctly with 95RON petrol. If you don’t return it full, we will refuel it and charge you $2.50 per litre for the number of litres required to fill the fuel tank.

    Ford 2nd Car fees do not include fuel. You are responsible for all fuel costs and fuelling it correctly with 95RON petrol. If you don’t return it full, we will refuel it and charge you $2.50 per litre for the number of litres required to fill the fuel tank.

During my journey – Roadside Assistance

During my journey – Roadside Assistance

  • 59. Help, I have had a breakdown on the side of the road! Does Ford 2nd Car have Roadside Assistance?

    59. Help, I have had a breakdown on the side of the road! Does Ford 2nd Car have Roadside Assistance?

    Ford 2nd Car comes with Ford Standard Roadside Assistance provided by Assist Australia and can be accessed by calling 1800 13 FORD (1800 13 3673), 24 hours a day, 365 days per year. Details are in the glove box of every Ford 2nd Car or visit the Roadside and Emergency page here

    Ford 2nd Car comes with Ford Standard Roadside Assistance provided by Assist Australia and can be accessed by calling 1800 13 FORD (1800 13 3673), 24 hours a day, 365 days per year. Details are in the glove box of every Ford 2nd Car or visit the Roadside and Emergency page here

During my journey - Accidents, Thefts and Damage

During my journey - Accidents, Thefts and Damage

  • 60. My Ford 2nd Car has been stolen. What do I do?

    60. My Ford 2nd Car has been stolen. What do I do?

    1. Notify police immediately. Note, the Police will require the registration of the Car, which is located on your Booking Confirmation email. Please follow Police instructions.
    2. Notify Ford as soon as possible after theft or damage (via 13 FORD (13 3673) or 2ndcar@ford.com).
    3. Complete and return the Accident Report Form within 48 hours (as you won’t be able to access the copy in the glove box of the Ford 2nd Car, you can receive one by contacting us at 13 FORD (13 3673) or emailing 2ndcar@ford.com.
    1. Notify police immediately. Note, the Police will require the registration of the Car, which is located on your Booking Confirmation email. Please follow Police instructions.
    2. Notify Ford as soon as possible after theft or damage (via 13 FORD (13 3673) or 2ndcar@ford.com).
    3. Complete and return the Accident Report Form within 48 hours (as you won’t be able to access the copy in the glove box of the Ford 2nd Car, you can receive one by contacting us at 13 FORD (13 3673) or emailing 2ndcar@ford.com.
  • 61. My Ford 2nd Car has been broken into/criminally damaged. What do I do?

    61. My Ford 2nd Car has been broken into/criminally damaged. What do I do?

    1. As with vehicle theft, notify police immediately. Note, the Police will require the registration of the Car, which is located on your Booking Confirmation email. Please follow Police instructions.
    2. Notify Ford as soon as possible after theft or damage (via 13 FORD (13 3673) or 2ndcar@ford.com).
    3. Complete and return the Accident Report Form within 48 hours (located in the glove box of your Ford 2nd Car, or you can receive one by contacting us at 13 FORD (13 3673) or emailing 2ndcar@ford.com.
    1. As with vehicle theft, notify police immediately. Note, the Police will require the registration of the Car, which is located on your Booking Confirmation email. Please follow Police instructions.
    2. Notify Ford as soon as possible after theft or damage (via 13 FORD (13 3673) or 2ndcar@ford.com).
    3. Complete and return the Accident Report Form within 48 hours (located in the glove box of your Ford 2nd Car, or you can receive one by contacting us at 13 FORD (13 3673) or emailing 2ndcar@ford.com.
  • 62. My Ford 2nd Car has been involved in an accident. What do I do?

    62. My Ford 2nd Car has been involved in an accident. What do I do?

    For more information on what to do when your in an accident visit the Roadside and Emergency page here (Roadside & Emergency).

    For more information on what to do when your in an accident visit the Roadside and Emergency page here (Roadside & Emergency).

After my journey - Accidents, Thefts and Damage Costs

After my journey - Accidents, Thefts and Damage Costs

  • 63. Tell me more about the damage costs?

    63. Tell me more about the damage costs?

    As per Question 30, damage means any damage to the vehicle but can also include damage to third party property such as, if you are in a motor vehicle accident and cause damage to another vehicle. Provided it was not caused by a Serious Breach of the Terms and Conditions (see question 70), you will be liable for damage and loss up to the Damage Contribution Fee, which is set at $2000. In other words, you have to pay for the damage/loss caused up to a maximum of $2000. However, where the damage or loss was caused by a Serious Breach, you will be liable for the loss or damage costs in full.

    We also want to take the time to call out wheel damage and tyre damage. You will be liable in full for this, and your liability will not be limited to the Damage Contribution Fee, if it is found that there is damage to wheels and/or tyres during a journey that is not attributable to fair wear and tear and responsible driving.

    So please don’t pretend you or your drivers are Daniel Riccardo or Ken Block.

    Damage and loss are a big deal! Your liability for it is covered in section 7 of the Terms and Conditions.

    We take damage and loss to our vehicles seriously, since it compromises our ability to deliver our Mustangs in the best possible condition to all Customers. Please ensure you read and understand these.

    As per Question 30, damage means any damage to the vehicle but can also include damage to third party property such as, if you are in a motor vehicle accident and cause damage to another vehicle. Provided it was not caused by a Serious Breach of the Terms and Conditions (see question 70), you will be liable for damage and loss up to the Damage Contribution Fee, which is set at $2000. In other words, you have to pay for the damage/loss caused up to a maximum of $2000. However, where the damage or loss was caused by a Serious Breach, you will be liable for the loss or damage costs in full.

    We also want to take the time to call out wheel damage and tyre damage. You will be liable in full for this, and your liability will not be limited to the Damage Contribution Fee, if it is found that there is damage to wheels and/or tyres during a journey that is not attributable to fair wear and tear and responsible driving.

    So please don’t pretend you or your drivers are Daniel Riccardo or Ken Block.

    Damage and loss are a big deal! Your liability for it is covered in section 7 of the Terms and Conditions.

    We take damage and loss to our vehicles seriously, since it compromises our ability to deliver our Mustangs in the best possible condition to all Customers. Please ensure you read and understand these.

  • 64. Do I pay the Damage Contribution Fee even if I am not at fault?

    64. Do I pay the Damage Contribution Fee even if I am not at fault?

    Yes. You are liable for damage and loss up to the Damage Contribution Fee which is set at $2000 and must pay it, regardless of fault. However, when the insurance claim is settled, and in the event you are found to have no responsibility, you will be reimbursed fully. In this way, it operates in line with most general insurance practices.

    Yes. You are liable for damage and loss up to the Damage Contribution Fee which is set at $2000 and must pay it, regardless of fault. However, when the insurance claim is settled, and in the event you are found to have no responsibility, you will be reimbursed fully. In this way, it operates in line with most general insurance practices.

  • 65. If I’m not at fault, how long before I am reimbursed?

    65. If I’m not at fault, how long before I am reimbursed?

    This is entirely dependent on how long it takes to settle the claim. However, the more detailed information you can provide from the accident, including completing the accident form accurately, taking clear photos, ensuring you have all the personal and ownership details of any third party people involved, the greater the likelihood of speedier resolution between insurers. We will keep you informed of any updates from our claims management partner.

    This is entirely dependent on how long it takes to settle the claim. However, the more detailed information you can provide from the accident, including completing the accident form accurately, taking clear photos, ensuring you have all the personal and ownership details of any third party people involved, the greater the likelihood of speedier resolution between insurers. We will keep you informed of any updates from our claims management partner.

  • 66. What if I damage other property?

    66. What if I damage other property?

    You are liable for damage and loss to third party property, up to the Damage Contribution Fee of $2000 or if it was caused by a Serious Breach then you are liable in full.

    You are liable for damage and loss to third party property, up to the Damage Contribution Fee of $2000 or if it was caused by a Serious Breach then you are liable in full.

  • 67. What if the cost of the damage is less than $2000?

    67. What if the cost of the damage is less than $2000?

    Then you pay the exact repair cost and would be provided with a copy of the repair invoice(s) for complete transparency.

    Then you pay the exact repair cost and would be provided with a copy of the repair invoice(s) for complete transparency.

  • 68. Can I opt for insurance excess reduction to reduce the potential $2000 Damage Contribution Fee?

    68. Can I opt for insurance excess reduction to reduce the potential $2000 Damage Contribution Fee?

    No, this is not offered.

    No, this is not offered.

  • 69. Is there a situation in which I have to pay more than $2000 damage?

    69. Is there a situation in which I have to pay more than $2000 damage?

    As also mentioned in Question 31, yes, in the event the damage or loss was caused by a Serious Breach, you will be liable for the full cost of this, which may be more than $2000. Wheel Damage and Tyre Damage is not limited to the Damage Contribution Fee either and depending on the severity of damage may be more than $2000

    As also mentioned in Question 31, yes, in the event the damage or loss was caused by a Serious Breach, you will be liable for the full cost of this, which may be more than $2000. Wheel Damage and Tyre Damage is not limited to the Damage Contribution Fee either and depending on the severity of damage may be more than $2000

  • 70. What’s a serious breach?

    70. What’s a serious breach?

    As also mentioned in Question 32, a serious breach of the contract you have with us means you have failed to follow the key rules of the Program. Here’s a snap shot of some of the key prohibited behaviours:

    1. Allowing a driver who is not fully licensed and/or under the age of 25 to drive the car,
    2. Driving under the influence,
    3. Driving in  a dangerous manner,
    4. Driving in any form of racing,
    5. Driving in any manner that breaks the law,
    6. Driving it while substantially damaged,
    7. Driving in an unpermitted area, eg on unsealed roads,
    8. Using it as an Uber/Taxi or as a courier to carry goods,
    9. Using it to carry more passengers than it’s designed for,
    10. Using it to carry dangerous, flammable or toxic goods,
    11. Fitting accessories to it (other than a child restraint),
    12. Using it to tow or push anything.

    Remember, this is a summary, so for the full explanation, read the Terms and Conditions.

    As also mentioned in Question 32, a serious breach of the contract you have with us means you have failed to follow the key rules of the Program. Here’s a snap shot of some of the key prohibited behaviours:

    1. Allowing a driver who is not fully licensed and/or under the age of 25 to drive the car,
    2. Driving under the influence,
    3. Driving in  a dangerous manner,
    4. Driving in any form of racing,
    5. Driving in any manner that breaks the law,
    6. Driving it while substantially damaged,
    7. Driving in an unpermitted area, eg on unsealed roads,
    8. Using it as an Uber/Taxi or as a courier to carry goods,
    9. Using it to carry more passengers than it’s designed for,
    10. Using it to carry dangerous, flammable or toxic goods,
    11. Fitting accessories to it (other than a child restraint),
    12. Using it to tow or push anything.

    Remember, this is a summary, so for the full explanation, read the Terms and Conditions.

After my journey

After my journey

  • 71. Do you have a Lost and Found?

    71. Do you have a Lost and Found?

    Don’t forget to do a once over of your Ford 2nd Car before returning the keys to the Dealership. If you have left an item in your Ford 2nd Car, contact the Dealership and if found, they will take reasonable steps to find a way to return your item. Any costs for returning it, (eg parcel post) may be passed on to you.

    Don’t forget to do a once over of your Ford 2nd Car before returning the keys to the Dealership. If you have left an item in your Ford 2nd Car, contact the Dealership and if found, they will take reasonable steps to find a way to return your item. Any costs for returning it, (eg parcel post) may be passed on to you.

  • 72. I love My Ford 2nd Car so much I want to buy it! Who do I speak to?

    72. I love My Ford 2nd Car so much I want to buy it! Who do I speak to?

    We love your Ford 2nd Car so much we want to keep it! Have a chat to your dealer as we’re sure they’d be able to track down a vehicle that suits your needs. We are unlikely to be able to sell your Ford 2nd Car to you because it is set up for the Ford 2nd Car program and is booked in advance for others.

    We love your Ford 2nd Car so much we want to keep it! Have a chat to your dealer as we’re sure they’d be able to track down a vehicle that suits your needs. We are unlikely to be able to sell your Ford 2nd Car to you because it is set up for the Ford 2nd Car program and is booked in advance for others.

  • 73. I want to speak to a person. What are the opening hours of the Ford 2nd Car team?

    73. I want to speak to a person. What are the opening hours of the Ford 2nd Car team?

    The Ford 2nd Car team are available Monday to Friday 8-6pm AEST on 13FORD (13 3673), select menu option 5. If you call out of hours you are able to leave a message and we will return your call on the next business day. If you have an emergency, Ford Roadside Assistance can be reached on 1800 13 FORD (1800 13 3673).

    The Ford 2nd Car team are available Monday to Friday 8-6pm AEST on 13FORD (13 3673), select menu option 5. If you call out of hours you are able to leave a message and we will return your call on the next business day. If you have an emergency, Ford Roadside Assistance can be reached on 1800 13 FORD (1800 13 3673).

  • 74. I want to provide feedback and suggestions? Whom do I call?

    74. I want to provide feedback and suggestions? Whom do I call?

    Excellent. This is a new program, still in its infancy, so any suggestions and insights you have for its improvement are welcome. We are available Monday to Friday 8-6pm AEST on 13FORD (13 3673), select menu option 5 or if you prefer email 2ndcar@ford.com.

    Excellent. This is a new program, still in its infancy, so any suggestions and insights you have for its improvement are welcome. We are available Monday to Friday 8-6pm AEST on 13FORD (13 3673), select menu option 5 or if you prefer email 2ndcar@ford.com.