myFord Standard Roadside Assistance

myFord Roadside Assistance Product Overview

Whether you’re ten minutes from home or hours away, you only need to experience a flat tyre or flat battery to know the value of myFord Roadside Assistance.

Ford offers a choice of two myFord Roadside Assistance plans – Prestige Roadside Assistance and Standard Roadside Assistance , depending on your vehicle and requirements. See below to find out more.

myFord Standard Roadside Assistance

myFord Standard Roadside Assistance is provided for 12 months from the vehicle's first registration and can assist in the event of:

  • Flat battery
  • Out of fuel
  • Flat tyre
  • Mechanical breakdown
  • Lockout

myFord Standard Roadside Assist offers services such as:

  • Towing
  • Urgent message relay
  • Taxi ($25 value incl. GST)

You can access the services of the myFord Standard Roadside Assistance Plan anywhere in Australia, 24 hours a day, 365 days a year, via our toll-free hotline 1800 13 3673 (1800 13 FORD).

myFord Prestige Roadside Assistance

With myFord Prestige Roadside Assistance, you will enjoy all the benefits of myFord Standard Roadside Assistance, plus:

  • Taxi ($50 value incl. GST)
  • Accommodation
  • Rental vehicle
  • Vehicle recovery

You can access the services of the myFord Prestige Roadside Assistance Plan anywhere in Australia, 24 hours a day, 365 days a year, via our toll-free hotline 1800 13 3673 (1800 13 FORD).

Eligibility

In order to be eligible for myFord Roadside Assistance, vehicles must be Ford vehicles less than 7 years of age.

Please note that the following will not be covered under myFord Roadside Assistance:

  • Bogged vehicles (excluding 4WD/AWD configurations covered by Prestige Roadside Assistance)
  • Vehicles over 7 years old
  • Non-Ford vehicles
  • Unregistered vehicles
  • Caravans and trailers
  • Vehicles in a remote location (that is, a road not trafficable by a 2 wheel drive recovery vehicle)
  • Vehicles over 2.5 tonnes
  • Unattended vehicles
  • Taxis
  • Vehicles with major body modifications
  • Cost of repairs unless covered by your Ford New Vehicle Warranty
  • Towing after an accident
  • Costs associated with rental vehicles unless where stated that myFord Roadside Assistance will pay.

Flexibility

You can extend your existing myFord Roadside Assistance plan simple by calling 1800 13 FORD (1800 13 3673).

Should there come a time when the customer would like to sell their vehicle, they can transfer their membership to the new owner. myFord Roadside Assistance remains with the nominated vehicle. Should a customer wish to update or change their details, they can simply call our customer service team on 1800 13 FORD (1800 13 3673).




Back to Top




For further details, see the Terms & Conditions page.

myFord Roadside Assistance is provided by Assist Australia Pty Ltd ACN 072 530 217.